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February 2024 by Marita Young
I have had the worst experience. No one ever calls me back. I call nope!! I dropped off a very very simple tax info off last Sunday still nothing. Last year using them. This is my 3rd yr same location same person doing them. I’m not happy at all
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February 2024 by Matthew Marsh
Ms Mary gives the best advice and most friendly customer service ... Highly recommended
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February 2024 by Michael Walker
H&R block is very good at there job at getting as much money back as possible.
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February 2024 by Jessica Reynolds
My tax preparer was amazing with me and I will go back every year.
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April 2023 by William Hilton
Great service
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March 2023 by Tyler Smith
We dropped our paperwork off and was told we would get a call that afternoon with all the information about our return. After no contact for 5 days, we called them only to get a text from the preparer on the 6th day. We decided to pull our paperwork from the office so we could file somewhere else. When we did, we quickly learned that we were then missing one of our forms that had been dropped off and this location claims they don’t have any information about it. Watch your own paperwork/forms with this location. In the meantime, I will be filing a Preparer Complaint with the IRS and reporting our preparer.
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December 2022 by Kay
I had an IRS-approved extension to file my business taxes and met in person with an agent at this location on October 8, 2022. I had all my ducks in a row, brought in all the required paperwork, and spent about 2 hours going over everything. The agent told me she'd spend the next day or so working on my files and would have everything ready by Monday, but if I didn't hear from her by then, to text her at her personal cell phone number since she'd be working from home.Monday came and went and I didn't hear anything so I gave it a couple more days. Between then and today (Dec 4) I've texted her directly a couple times, called the office and left messages for her countless times, emailed her directly at the address on her business card, and even called the general customer service line as a last resort and still haven't heard a word!I'm at a loss for words as to why the agent went MIA and won't respond to any of my attempts at reaching her. Everyone in the office was very friendly and I had a good rapport with the agent during our 2-hour meeting so I'm genuinely confused about what happened here.She also never gave me a quote for what to expect to pay for the filing, which seems counter to what the posters they have plastered all over the office claim about giving customers an estimate upfront in order to avoid surprises.Anyway, I guess I'm taking my business elsewhere because this has been an incredibly frustrating process and I've never dealt with such baffling lack of professionalism and follow through.
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April 2022 by Valerie Kelly
Our agent always explains everything so that we better understand our taxes. She is thorough and organized. H and R Block makes doing it taxes each year stress free! Thanks to our Winter Garden staff.
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April 2022 by Chuck Richardson
Debbie Martz is very knowledgeable and everyone stays on top of details.
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April 2022 by Aisha Gonzalez
I had an apointment to file my taxes with GLORIA. Whe she filed my work for 2020 the tax return amount was 9x lower than my previous years return (Ive had a raise since with the same employeer). I asked why it was such a drastically different amount and she explained its based on my income which I completley understand, however the year prior when I filed I recieved a larger amount yet my income was less than the year Gloria was trying to file. She said she didnt know why it was such a difference in return & that the only way she would know why would be by looking at my documents for the prior year(While at her desk I attempted to get those docs. hoewever it did require purchase). I ASKED if it would be okay for me to reschedule so I could have time to get those documents so she can help me understand better. When I asked to reschedule I could tell she instantly became deffensive. Gloria just sat and looked at me for a moment and then responeded "what, you dont belive this is your return?" I expressed it had nothing to do with "believing" her but more so wanting to have all the proper documentation THAT SHE REQUESTED be present. I made it clear I wanted to reschedule with her over and over but at that point I could tell she was angry becasue she said I wasted her time (I had an apointment at 9 and left at 9:30. There was no one waiting for assistance, the lobby was empty, and the only other customer was being assisted already). Once Gloria stated I wasted her time I became extremely upset by her unprofessoinalism. I asked her if this is how she handles buisness with someone who clearly stated they wanted to come back? My goal was to come back but she was very rude and disrespectful. She was clearly upset that I didnt want to complete my work which meant she would not be compensated, however my intention was soley to come back with all the documents I needed and pay for the work, but I wanted my work done right by a proffesional which she proved to not be. I do not understand how Gloria could get upset with me when she was the one who stated I needed to bring that specific document, yet when trying to reschedule so I could have that she forgot all her morals as an employee. When I was leaving I expressed my discomfort regarding her unprofessionalism & she began to tell me to leave. I hope management is able to review the security cameras and see the kind of employee they have interacting with customers. I cannot belive the expierience I had with Gloria, I cannot believe she is allowed to work with the public with such a horrible work eithc.
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March 2022 by allicia Thompson
Chuck was great! My taxes are easy but he did it in 123! Very knowledgeable and made sure to go over it all.
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March 2022 by Brayde Wolfe
I like how easy it is and how well the tax professionals speak about the process.
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March 2022 by Pamela Cutter
Shea the tax preparer was definitely the Best. From walking in the door everyone has smile and greetings was great. Explain everything very simple to understand.
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March 2022 by Rebecca North
My preparer was kind, curious, helpful & provided excellent customer service. Office was clean & inviting.
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March 2022 by Jake Williams
Because the same person did my taxes for 6 years now and she's very kind and courteous
