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January 2024 by Tatianna Carvajal
I had a great experience yesterday when I went in for a deep tissue massage by Christina. She was super sweet and exceeded my expectations!
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January 2024 by William Y
Everyone is always friendly. Everything is always clean. I've had many massages at the Winter Garden location.
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January 2024 by Krystani
I can’t wait to go back! I thought I made an appointment but didn’t finish setting it up. When I went in the day of to only realize no appointment was actually made. The staff at the front desk was very understanding and was actually able to book me for an appointment 2hours later. It was my first time getting a facial Samantha was patient and thorough. She explained the process and made sure I was comfortable. She did an amazing job! My skin felt great and had a beautiful glow afterwards.
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December 2023 by Dave Persaud
Run !!Dont do business with no massage envy’s .This company is strictly money driven and out to get you .Too many rules and regulations .They nickel and dime you on everything .There are better companies to do business with !!!The therapists don’t even give good massages .I will never do business with them again and I hope you do the same
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December 2023 by natalia khelawan
never have appointment. you can't transfer credit. the worst. don't go here
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November 2023 by Heather Amburgey
I love this location. They are friendly and helpful.
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October 2023 by Jennifer Steele
The spa was ok but nothing about it makes me want to go back, including my experience.
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September 2023 by Muni Ng
This location has hired a lot of new amazing therapist recently! The staff up front was professional and worked with me effortlessly. I've only had amazing experiences so far.
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May 2023 by Julie Diep
Joselyn took care of my facial and it was amazing. She took her time and made sure I was relaxed. I will come back just for her amazing service!
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May 2023 by Izabella Ritz
Absolutely terrible location!The very first time I was there instead of relaxing I got a sales pitch about skin care. During the whole session the girl was not quite once.I wanted to cancel, they promised me a good service next time. Second time was ok.After that I scheduled services four times and all 4 consecutive times they denied the service when I showed up.When I canceled my membership, I got billed for the service I DID NOT RECEIVE.I’m very patient and don’t like to deal with BS businesses, but this is too much.If you care about yourself and you have a pride, don’t go to the cheap places like this one.
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March 2023 by Lyssa Hurvitz
I really want to give them a higher review because the staff is great, but they’re always booked out more than a month in advance. Came in mid March and they told me the next available appointment wasn’t until May. I plan to try a different location going forward.
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February 2023 by Sheila Mohammed
Call in this morning because I was coughing and feeling sick they change my appointment them hours after call and say they have to change my card because I didn’t show up I should show up sick because this is a rip off to customers who pay them every month I am not happy
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January 2023 by Jeffrey Volling
Do not waste your time at this location. We moved to FL and requested to transfer our membership to this location, AND WHAT A MISTAKE!!!!The management and office staff are horrible. We have had nothing but problems with this location. We have experienced everything from last minute cancelled appointments that took months to reschedule (and no the person was not sick), appointments where the front staff actually scheduled our appointment under another clients account, and no one answers the phone when we call or returns voice messages. We finally went to a different location, and then asked for their help to cancel already booked appointments because Winter Garden never returns phone calls.I reached out to the corporate office and was told Winter Garden is a franchise and corporate can not do anything to help me with my problems. You will also see lots of comments about poor management and staff. Please, read them, and take your money to another franchise location and support one where they actually care about your membership.***You will also notice the owner appears to respond to the complaints telling the client to respond via the portal. This is just for show, cause you will notice all the complaints continue and never once has the owner said that the problem will be addressed and reached out directly to the client. Please don't be fooled***
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October 2022 by Julie Cangro
Very frustrating and disappointing experience. My husband purchased a gift card in May and I have been trying since May to use this to get a massage. They rescheduled appointment 3 times , and the last appointment no one called me and told me not to come. When I came in the associate could not find my appointment. I asked for refund at this point she said only manager could give refund. Manager never called us. We have tried emailing and got no response. To this day I have not received massage or refund. Very disappointing.
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October 2022 by Go Pro
AVOID THEM! Rip off location and terrible practices. They do an authorized(!!!) charges on your credit card. Went for a massage and they told me I had to pay for an extra that time, when in fact I had one free with my membership. They could not figure it out, since the girl said I see one that you still have but I can't apply it at the checkout in the system. How is this suppose to be my problem!??? Spent 30 min there waiting they couldn't figure it out. We counted my payments and my times that I came, and everything was just exactly as I said, but still... The girl said only our manager can fix this and they are not here. So I said, ok, do NOT charge my credit card and have your manager call me to discuss and figure this one out. So I left, 30 min later I see that she did charge my card! Unbelievable!I'm canceling my membership and never again.Not to mention that you can never make an appointment for your paid membership same month! they only have like 6-8 weeks ahead, how are you supposed to collect membership fee but then do not have time to service people!?? What a scam. DO NOT GO TO THIS PLACE!
