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March 2023 by E K.
"Send a private message and we'll make sure you're contacted by a representative". There's no way to send any sort of message.
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September 2022 by Julian Ramirez
Worst bank to ever deal do not use this credit union or any of their locations. Terrible bank to deal with start to finish. I will never recommend this bank to anyone ever in my life.
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September 2022 by Bryan H.
This institution I has never been helpful in any way in sorting issues caused by their business practices and ineffective app. I have been waiting 20 minutes to literally give them money... Do Not Recommend! Useless helpline...
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July 2022 by Richard Starling
HORRIBLE.. Especially Mrs Joseph employee id 5174 PLEASE listen to the call from 07/18 at 913 am if ANYONE is looking at this from the bank. PLEASE reprimand her
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July 2022 by Austin
Terrible experience with this bank, it’s a joke. I’ve never had a bank make it so difficult to make a payment on a vehicle loan
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March 2022 by Nikki Meyers
This was to be my snowbird bank/credit union. Unfortunately, this financial institution is far...very far, from decent. Last year I signed up for a paperless system. I have both a savings, and a checking here. All I do is deposit checks and money into the accounts...I literally never remove it. Suddenly I realize I have a two (maybe three?) Dollar charge. I called and they explain to me that it is because they mailed me something and it was sent back to them. They mailed it to my out of state address (like I asked them not to do), then because it was not forwarded...I was charged a fee from Partners. They explained that the fee would continue monthly. So, I went in to close both accounts. They assured me the mistake wouldn't happen again, give them one more chance. Fast forward...Less than a year later...I deposit 3 checks at the ATM (with no withdrawal). All three were sizeable. The last one in particular was several thousand dollars. Upon depositing the last check, the ATM machine starts making a loud noise and the screen says my check cannot be returned and to go into the branch. I immediately do that. They tell me they cannot do anything for 10 to 15 business days! I leave, and the next day I call customer service and explain what happened. They offer me a provisional credit of over 6k until they can sort it out. I go back to the branch with the request of speaking to the branch manager. I tell her I'm not ok waiting upwards of 15 days. She explains she can do it in 7 days and will offer me a five HUNDRED dollar credit. I explain to her an over six thousand Dollar credit was offered (that I declined, explaining that it was not necessary). She explains that they shouldn't have offered that to me. The banker and branch manager, Matha Marrero, assured me that it will be handled immediately and she (Martha) will call me asap with any updates or issues. THIRTEEN days later I get a letter, that was forwarded from the address that I specifically told them not to use...telling me they cannot retrieve my check, and I need to go back to its origin and ask for it to be re issued. No one ever called me. Also, on the day that the ATM destroyed/lost my check...two other people were in the lobby waiting to hear back about the same issue that they had...SIX hours before...and the atm was still open for use! The lack of communication and follow through, combined with the unethical banking practices, has me moving my money immediately. The receptionist/teller, Oliva, was incredibly kind. However the branch manager, Martha, who never bothered to call me back...wouldn't even give me the courtesy of apologizing. Definitely a disappointment.UPDATE: Partners: there is no way for me to respond back to you. But if you want to get in touch with me...please do. Telling me on a public review to reach back out to you, for the SIXTH time, is ridiculous. If you want to correct it...work on your communication by reaching out to me.
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January 2022 by George G.
If I could give less than one star I would. DO NOT BANK HERE. I have never had so many issues with my car loan with any bank until I started here, they constantly overcharge me (never made a late payment) and alter my bank account total without my knowledge. Crooks.
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July 2021 by Mark Goesmann
Horrible experience, would not recommend. I have been a member for almost 10 years and any chance they can they try to steal your money.
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April 2021 by Pixie David
Was a nice place its shut down & moved to the old sun trust bank
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February 2021 by Tom R.
They are a great credit union. We have had a home loan a refi and two cars and a motorhome financed with them. When we wanted to make an offer on a motorhome in San Diego, they gave us the Cashiers Check to take us. Try that with BofA. The negative feed back I see posted here may be due to customers with bad credit blaming PCU instead of themselves. Twenty years of being a very satisfied customer.
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August 2020 by Rafael Ortega
What to say about Partners Federal Credit Union at Disney University?Nice customer service with certainly less amount of customers than in the main branch on International Drive. During the years I was in that area this was my go-to branch. My most recent visit had to be at the drive-thru due to COVID-19, which makes the wait be longer but it's understandable as there is way less physical contact that way to protect both bank tellers and customers. The drive thru does need an upgrade, though. And they weren't able to help us find an incoming money transfer so we basically just have to call customer service.
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January 2020 by Highly Anticipating
Going to change banks immediately! Only had my account for 2 weeks and have had to call and stop in for more complications with my account then the amount of time I’ve had it! Stressful banking at it’s finest
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January 2020 by Stephen Y.
Avoid if possible. Staff are not friendly or helpful if you have a loan you may not get a full explanation of their processes and they will make it out to be your fault. Banked here for 10 years but not anymore after voluntary giving up my car and blamed for bringing it to a repair shop first and blamed for not knowing the process when I had asked how it worked and was not correct info. Terrible service
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November 2019 by Caitlin George
Went to this location to change my name after marriage. So unprofessional and very unfriendly. Had to get a new debit card with my new name sent to me, so i asked her if my current card would be deactivated and she said no. Takes 7-10 business days for a new card. I went to pay for some groceries a few days later to find out that my card was being declined with plenty of money in the account. Called to find out that they deactivated my account without warning. Also wanted to get some checks deposited from our wedding with my new name on them after I had already changed my name, and they declined to deposit them because of my name change. I’ve been with this company since I was in high school and have NEVER been satisfied but always gave them second chances considering my car loan is through them and didn’t want to go through the hassle of changing it. But now that my car payment is coming close to an end I will be taking my business elsewhere!
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June 2019 by Drewskie S.
Worst banking experience I've ever had will be switching to chase, these ideiots take you for your money and deny every fraud claims will not return you your money the BBB WILL BE HEARING ABOUT THISand the debit cards are unsecure my info has been stolen 3 times with in 2 MONTHS OF HAVVING A CARD !!!!!
