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December 2023 by Michael C.
This place is horrible. over 15 emails back and forth with them to get my order. The order was sent incorrect. They would not call me to talk about it, only emails with no name on their email in which to talk. After all of those emails, they finally admitted to being wrong. I ordered the slings back in August 2023 and I still do not have resolution (today is 12/11/23). I hired a place in South Bend Indiana and I will have the correct slings made and installed in 2 weeks. Stay away from these people.
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October 2021 by Daniel B
Outstanding customer service. Bought and installed a set of 4 slings. Had a problem with 2 of 4 slings. We provided pictures and they sent 4 replacement slings. Couldn't ask for a more pleasant company to deal with. They stand up to their warranty. Kudos.
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July 2021 by Angie A
I ordered 4 slings to replace our old ones. The site states they are back logged due to being extra busy so be patient. The price compared to others was well worth the wait. I ordered on 6/2/21 and received them on 7/29/21. I am happy with the quality of the material and definitely recommend this company.
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July 2021 by B R.
I tried ordering replacement sling samples using there email as directed. I waited 2 weeks for a reply and received none. I called them and the person I spoke to said to email her directly and she would take care of it. I received a reply that she had received my email and my samples would go out the next day. Well over 3 weeks have gone by and I have not received anything. I contacted a different vendor and received samples within a week. I would NOT recommend this place.
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October 2020 by Lisa Meyer
We had an issue with our order. As soon as we called, Patio Direct took care of the situation and went above and beyond what we expected. We definitely will order from them again.
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October 2020 by Susan C.
I received my cushions on 10/9/20. That was a little more than a week from my most recent contact with the company. All pieces were shipped. I will say was very pleased at the quality of their product. The entire ordering experience though, took approximately four months to complete and was unsettling when I was not getting the truth from their employees. I still believe it is important to contact customers as to changes in the original estimated completion date including when the product is being shipped. I also did not receive any email with shipping information. I wanted to give this company 3 stars because the quality of the product was really good. But dang! The poor customer service was nuts!
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July 2020 by Pam D.
I received my cushions the day after I filed the complaint. The cushions came out beautiful and am very pleased with the outcome.
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July 2020 by Tim Martin
I purchased new slings for my decades-old patio furniture, and they arrived perfect! After installation and some spray paint, my patio furniture looks brand new! Thank you guys for your rapid turn around and specific attention to detail!
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July 2020 by Benjamin Robinson
I worked with Jan to get my wife's patio chair cushions replaced. They actually are better than the original cushions that came with the chairs.They are done in sunbrella fabric and probably will outlive us. The craftsmanship was outstanding on the sewing of the cushions. The foam and dacron used is high quality and provide great support while being very comfortable. Jan did a great job and was a great communicator. I highly recommend Patio direct if you need patio chair cushion replacement. It took a few weeks to complete the work but it was well worth the wait.
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May 2020 by Eric Paeplow
I almost purchased replacement cushion covers from Home Depot for my outdoor sectional. All I can say is, I am very happy I chose Patio Direct instead. They were superb to deal with, and I don't use that word lightly. They went above and beyond to make sure I was completely satisfied. And the workmanship, again, superb. They provided not only provided new cushion covers, but new cushions too and for less than the cost of just the cushion covers from Home Depot. I would highly recommend Patio Direct to anyone needing replacement cushions for their outdoor furniture.
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May 2020 by Eileen J.
I lucked out finding this company to replace cushions for our patio set we bought 3 years ago at Home Depot. It is a wicker set by Hampton Bay. The cushions were still in good condition because we have a screened in porch so the weather does not damage the cushions but they were not as comfortable as when they were new. I searched the internet for replacement cushions for our patio set and when I found them, they said they made cushions for Hampton Bay sets. I contacted them and Jessica wrote back to me very promptly. She gave me a price quote but suggested I get samples because the cushions are not returnable being that they are custom made for you. I was able to get 10 samples and they were a very nice size for a sample. You could actually put it next to the furniture and visualize how it would look. We ordered our cushions, they came nicely packed and in a very timely way. They look amazing, they fit the furniture perfectly, are sewn so beautifully and we are thrilled. They are a wonderful, honest and dependable company to do business with. I would not hesitate to order anything you need from them. You will not be disappointed at all. We are very happy and lucky we found this company!
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November 2019 by Lisa W.
FANTASTIC experience!! My Agio "Panama" furniture and cushions are about 10 years old. The furniture has held up, but it was time for new cushions. First, custom cushions are not cheap at all, no way around it. However, this company kept coming in at least $100 cheaper PER CUSHION than 4-5 other companies I found on the Internet. For my set, they were roughly $50 a cushion, and I needed 10. (So yes, others were quoting me $100-150 per cushion!!) SAMPLES: To start, I spoke to Jan and told her the samples I liked. She then said she would throw in a few more for me to look at. I probably had 20 decent size swatches to choose from...and all the same price; no hidden levels of fabric. Glad I did this because they look different on the computer screen that in your hand. ORDERING: I was nervous to order because I wanted to make sure the sizing was right. Again, Jan patiently went through my selections over the phone to ensure she and I were on the same page when calling something a "rocker" versus a "glide". I felt pretty confident when I hung up. DELIVERY: As quoted, delivery was about 5-6 weeks. I ordered in mid-October, and received them just before Thanksgiving. So, this was a non-peak time of the year, and everything went smoothly. I did call just to double check on timing, and I was assured that everything was good. QUALITY: These cushions are wonderful! After paying what you pay for custom shaped cushions, you hold your breath when they come. They are definitely a lot tighter to fit into my furniture than my old cushions that have been sat on for years, but that's to be expected. The stitching looks sturdy, the buttons look great, and the zippers function the way they should. Cannot wait to use these when it finally gets warm! Highly recommend buying custom cushions from here!
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May 2019 by Al M.
Received our La-Z-Boy replacement cushions today by FedEx. Very pleased with the quality and finish of these replacement cushions. Fit perfectly. Much better than the cushions that came originally from La-Z-Boy. In addition, La-Z-Boy does not provide replacement cushions for the ottoman nor does it have the Casualine's fabric selection. Highly recommend!
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April 2019 by Sandi P.
We needed a complete set of cushions for our patio set in Tucson, AZ. I'm so happy I discovered American Cushion Company. We communicated over email. All questions were answered quickly and professionally. Sunbrella fabric samples were received and order placed for 2 chairs, one love seat and 2 ottoman cushions. Because they have templates for many sets, including our nearly 10 year old set, when the new cushions were received, they fit perfectly. Don't hesitate, if you need replacement cushions, work with them on your order!
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March 2019 by Lisa Carrera
You will receive top quality and top customer service at this Company! I had 18 cushions made and they were better than the furniture manufacturer's cushions. Foam is very comfortable and all striped patterns line up perfectly. Highly recommend as the price was reasonable the the quality is perfection! Thank you!!!