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March 2024 by larissa Almeida Garcia
They don’t answer the phone call! Super disappointed I took my dog for the first to do grooming took 4hours (because my neighbor recommended) they never called me to let me know that my dog was Done! When I called they said they had the wrong phone number on file! Since I filled out the paperwork and sing up online! Horrible experience. I spoke to a manager called Courtney she didn’t apologize for the inconvenience! Horrible customer service!
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March 2024 by Eli Hagemeyer
Crazy expensive. Terrible service. Took our pup in to get some help with some bugs he’s had and they said he didn’t have anything. Sold us a $400 prevention and 2 weeks later we took him in to get groomed and they said they couldn’t do it unless he had more treatments. So they charged us twice. Nothing has changed. Grooming has never been what we asked. Wish I could leave 0 stars.
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March 2024 by Taking Root Wellness & YOGA
This was our first and last experience here. We boarded our beloved pup for six nights while we went out of town. Since this was our first time boarding, I called multiple service providers in the area to compare prices and schedules. The reservation “specialist” informed me that our pup would receive 3 potty breaks plus 2 one-hour play sessions with a human per day. (We understand it is industry standard to isolate intact dogs, this is why the duration of her interaction was so important to us; she was locked in solitary confinement outside of these sessions) This hour long interaction sounded great compared to the other companies which only offered 20 minute play sessions! I repeated back the schedule to the reservationist whose scripted voice confirmed… unfortunately, it wasn’t true… halfway through our trip, we received a text asking if we would be interested in a “departure bath” because our dog “makes messes” in her room; this was confusing news since she was supposedly going out 5 times a day. At this point we were informed it was only an AM/PM potty with 2 fifteen minute human interaction sessions. Outside of this, she was in solitary confinement. We cut our trip short, picked her up 2 days early, thank goodness we did! Poor thing was a disgusting mess!!! I declined the requested departure bath, I wanted to see the REALITY. Her paws and belly were drenched in urine, it was clear she had been in a space where she could not get away from her “mess”. Her white fur had poop stains and she wreaked! *** We had to wait in a carline and drop her off without ever seeing the size of her “room” or bedding provided by the facility.***Supposedly she only ate her own food which we provided in portions but she has had liquid diarrhea and rancid gas all day! I have no idea what she ate there.We NEVER saw her on a webcam although the kids were checking at all different times every day. We asked the staff what times she would be out so we could see her on the camera … the only response was “it varies”.We are so sorry we put our pup through this!They did send a couple pictures of someone petting her after we asked repeatedly about play times, but we still have no idea what her “room” looked like or why she has such terrible gas and diarrhea.
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March 2024 by Michele Rohrmann
Love that from check in- the staff knows our pups!It’s never easy having to leave them behind, but knowing that the option to watch them on camera and the personal reports, makes it a little bit easier
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March 2024 by wayne schwiegerath
Great place to board your dog. Even when we picked him up, Lincoln had his tail wagging super sonic looking into the pool area. Great staff. Also had him quick cut and blow. He looked terrific. Loved the webcams as we could check up on him and watch him play. After we picked him up he sleep all the next day. Highly recommend pet paradise for boarding or day care.
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January 2024 by Danekah M
I love bringing my dog here. She’s always happy to spend time with her friends. The staff is very welcoming and accommodating. The only problem is the wait time for drop off/pick up. It can be long and slow at peak hours. Other than great it’s a great facility.
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January 2024 by Karrie Burns
Amazing team and place. They really make your furbabies feel special and take great care of them.Shout out to Casey and Gabby!!!
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January 2024 by You know with theme park famialy Is awesome
We bring Scooby quite a bit, the staff here are friendly and take great care of our pup.
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January 2024 by Sarah Ely
My dog has been coming to pet paradise for day camp for over 4 years now and loves it! All of the staff is so friendly!
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December 2023 by Oren Brockman
I would not I repeat, I would not let my dog be groomed there ever again might as well went to a butcher. Shame on them for not reading the notes. This is the third time this happened,they try to make it up with giving us credits, but at the end shame on me for going back there.we asked to not touch her head. BTW it was a mini groom so it should have not been cut anyway.
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December 2023 by Richard Trombley
My dog had allergies they fixed him right up. He's feeling much better. My parents brought him and told me this place was very fancy.
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November 2023 by Anicia Maldonado
I have no complains regarding Mollie the trainer, but I would never recommend pet paradise to anybody. It's nothing like they tell you how it is. My dog was kept loocked because their staff is not trainer certified, so what's the point of me leaving my dog with them? Besides, my dog got sick there and they didn't notify me. Seems the last thing they care is about the dogs. They look like they are taking as many dogs as they can, and when I visited my dog the smell was terrible and the place had a very strong smell too. Seems the staff is more trained to treat the pet owner to convince you the dogs are treated well than trained to actually care about the dogs.
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October 2023 by Ryan Pfouts
After spending $700+ for boarding we are very disappointed in the quality of service. Did not follow directions well, they literally soaked everything we left them; harnesses, leashes, even bags of food. We expected the dogs to smell a bit when we picked them up, but they smelled rancid. The drop off staff were rude and pick up took an excessive amount of time. For spending over $700 this feels like another company that has grown too big and focuses more on the margins than the service. They’ve missed the opportunity for efficiencies and service that would have easily made us lifetime customers. Be sure to take a tour and do your research before boarding.
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September 2023 by Ciji Swanton
Made a reservation for Day Camp and drove 40 minutes to the facility since we would be having a day in Orlando. Upon arrival the facility would not accept dog's medical records since the chart was hand written from the Humane Society he was adopted from. The records were on Letterheaded with the shelters information and his rabies certificate matched stating he was a Humane Society dog. They had asked me to email the records over which was forwarded from the shelter's email address directly. The same records have worked for him to go to board and train, this vet, and other facilities.
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August 2023 by Tim Gentile
Nice facilities and staff, but do not recommend grooming services if you want reliability. Appointment was canceled 30 minutes before with just a text notification. I was told to reschedule, even though I already scheduled this 3 weeks in advance. Never leave customers in a bind like that, especially for services that take weeks to get.
