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July 2024 by werner cardenas
Before you do a grooming for your dog make sure you ask for the price
It is super expensive.
I just got charged almost $200 for a grooming for my dog
Honestly that is an abuse. I won’t never ever come here anymore
My los Al groomer usually charge me 100 but here 160
You better support the small business
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July 2024 by Rosi Martins
If it's your pet's first time, don't take it to this place, as it has terrible service and an unwillingness to try to get closer to your animal. Here's a warning, DO NOT TAKE YOUR PET IN THIS PLACE
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July 2024 by Kristine Comstock
Just pickup up an order from Petsmart in the Villages an hour and a half away from my house and when I got home half the order was missing. The store refused to do anything for my time or gas having to go back. CAN'T TRUST PETSMART. Lost my business.
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July 2024 by Ninfa Acevedo
I always find what I need
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June 2024 by Aldrin José Esacalona Pérez
great place
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June 2024 by PPB of Knight
Been shopping at this PetSmart for going on 2 years, thanks to the addition of our zany labradoodle, who not only loves shopping there, but also loved puppy classes, and then privates, with Camille (who is a 10!).
The store stocks a ton, and will price-match both local competitors AND major online competitors. A few caveats, one that really sucks, if I'm being honest. While Petsmart will price-match competitors, I never expected that the single biggest "competitor" I would have to constantly ask them to price-match is... their own chain!
It is beyond me why a large, reputable chain such as Petsmart has completely different pricing online than it does in-store, for the exact same items! For example, our dogs edible bone treats (a girl has to have her afternoon snack each day)... $16.99 on the shelf in the store... $11.52 on Petsmart's website. So if you don't order online for delivery, or for in-store pick-up, or ask for price-matching inside the store, for the exact same item you will pay over 32% MORE for the convenience of driving to the store and buying off the shelf (all promotions, both online and in-store, apply to either price, but still... that's ridiculous!).
And it used to be easy to have the clerks price-match, even if it was their own store, but you still had to bring up their website on your phone each and every time (and this store's wifi is very spotty, as the cell service in this shopping area is horrible on a regular basis), and you have to prove to them that it's the current date/time stamp on your screenshot (I always have to screenshot b/c the wifi doesn't work well enough most of the time, so I have to plan ahead before I leave home... again, ridiculous). WHAT'S WRONG WITH YOU, PETSMART? Why do you inconvenience your customers AND your great team members, who... with their "new and improved" cash register/computer system, went from the cashiers having the ability to apply price-matching, $ off coupons from competitors (warning, you must print and bring in $ off competitor coupons unique to the competitors' stores, not just show it on your mobile device).
But now... the cashier has to have a mgr key in every single price-match... the lines take forever now, whereas before, they were always pretty speedy. This is zero reflection on the great team members in our store - everyone tries so hard to be friendly and helpful, but this method of trying to take advantage of customers who are loyal and shop in-store, without advising them of often MUCH lower prices on Petsmart's own website... that reeks of "shall-not-be-mentioned" competitors who should be ashamed of how they try to mislead customers. This does not at all match with Petsmart's customer service credo - not in the least!
Ok, all that being said, we've always found the team at this store to be amazing, and knowledgable! We've made friends forever at this store (as has our little fuzzy girl). And that's what keeps us coming back! Gotta take 1 star off for the ridiculous price-matching debacle, but otherwise, 5-stars all the way around!
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June 2024 by Leanne Crowley
My sons dog got out and went to pet smart, not kidding, They took good care of him and we were able to pick him up! great job!
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June 2024 by Yive Vargas
Always a good experience, welcoming employees ?
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May 2024 by Gabriel Lopez Jaen
Nice place and good care of my dog
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April 2024 by Yareida Mercado
I love the super attention
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April 2024 by Kaylie B.
Honestly, was not going to leave a review until this PetSmart location called me this afternoon. A few months back I dropped my small dog off for her express grooming appointment. The express appointments usually take around 2 hours. They forgot about my dog and proceeded to tell me the appointment was never booked as express even after I called to confirm with the location. When I finally was able to pick up my dog four or five hours later, she displayed behavior that indicated she had been physically mistreated. This was then confirmed by her vet the following day she was displaying signs of anxiety and more than likely "aggressively grab by her scruff" (which is not something you should do for full grown dogs as it could cause spinal or neck damage). I had called to complain to this PetSmart location about the situation and nothing was ever done. Today they proceed to call me to ask if I will be brining my dog in for future grooming services and when I informed them I would never be brining my dog back to this location the employee laughed then hung up on me. If I could give them zero stars I would. Unprofessional employees absolutely disgusted by the entire situation.
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March 2024 by eduardo campos
Excellent place to buy your pet products and the best thing is that you can go shopping with them
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March 2024 by Nick Fonseca
Sofia in the grooming salon did an excellent job with our fussy beagle, Coca. Her nails were trimmed to perfection and she is soft, fluffy, and smells wonderful!
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March 2024 by lino silva
Really bad customer service I was waiting 15 minutes for someone to help me with fish and nobody could help me I left the store sad cause I want buy a fish and couldn’t because no one cares it’s unbelievable
My rate is.: ??
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March 2024 by Felipe Costa
Very good
