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January 2024 by Al Palacios
Good people there and they take care of customers problems very happy with their service
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January 2024 by Cristina Dos Santos
Do not leave this store without making sure that the equipment you are buying works.I got an Apple Watch from this store and after spending more than 2 hours at the store the watch never worked. They couldn’t return it either and asked me to deal with it through the Apple/TMobile warranty.Also, the guys that work there Jamie and Justin treat the female employees so bad. The new girl Caroline was trying to help me but those 2 would not help her at all. They kept telling her just call 611 to figure it out. HORRIBLE customer service!
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December 2023 by William Clark
Needed to get the phone checked
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December 2023 by Daniel Torres (Danny Torres)
Awesome staff, and they were able to help me with all of my questions and concerns. Thanks T-Mobile for helping me out. Highly recommend!
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November 2023 by Sandy Rivera
Tmobile in Groveland is my favorite store love Chip and his crew.
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November 2023 by Edson Araujo
The team on this store is absolutely slow. The line there is always growing wile the balcony just have 1 or 2 guys to take care of 10 people at time. This is awful.
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October 2023 by Rafael Castelo
Great. I went there and clearly asked for a pre-paid sim card for my phone and got it done within 20 minutes. I am happy because he did not try to push me to buy a plan or charge me for extra things and then offer me "free" stuff as a "compensation" for the extra charges. I'll be back there today to get another sim card and in a month to get a family plan and home Internet. Thank you.
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October 2023 by Bo Liu
the worst service in the usa, do not use the service, fxxxx, the internet slow, and no bill show me, I just use 5 month, let me in the hell.
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October 2023 by Glorious Independence
Great job resetting my connections! Thanks
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October 2023 by Colton
What a awful experience with this store. I drove 30 minutes out there to go this select store because they had the iPhone 15 pro, I get there and as im trading my device in he tells me theres already a trade in request going through, that i already canceled days before. Instead of telling me hey call customer real fast and see what they can do, the MANAGER of the store told me that theres no point to call customer service because in his past experiences they “dont help” and then proceeds to tell me theres nothing he can do and ill have to try again another day. I called customer service that night when i got home out of curiosity and the lady on the phone told me she could of resolved that issue simply by doing the trade on her end and putting it on the new order. So he straight up wasted my time and lied to me, Well i call back the day after before they close because i had work, he tells me they still have them in stock and i come in the next morning 30 minutes after they open and welp to my surprise the guy says theres no more in stock. Absolute joke of a store and representatives, how are you the manager of a store and not know how to handle a easy situation like that. And then proceed to say you have plenty in stock right before you close and i come in around opening, and there’s none. Wasted hours of my life to not even get the phone in the end, and the best part of it all is if the manager wasn’t lacking simple store knowledge i would of been able to get the phone the first day i came in. LOL thanks tmobile in winter garden.
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September 2023 by Donali Kee
If i Could give negative stars i would… For starters off entrance nobody greets the customers and Customer services is horrible all over need new employees and managers everyone is rude.
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September 2023 by George Bonafede
Colton literally saved the day for us—my daughter tried to get her new phone going & everything went pear-shaped… He fixed everything & got everything operational for us in minutes. He came out & helped us immediately, since we all appeared to be traumatized & took care us us. I cannot thank him enough. Colton ROCKS — THANK YOU SO MUCH!!!!
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May 2023 by Seth Swanick
I recently jumped off my parents plan, going onto my own plan. And I intended on going into this store and getting a 14 pro, and since I’m in an apartment; home internet as well. When I walked in, I was greeted by aaron. During the process of buying my devices she didn’t care at all for what I had to say nor any questions regarding these devices. He proceeded to text on his phone as if I was invisible. I’m giving 2 stars because his employee Jonathan, stepped in after, to fully explain everything. I hope that tmobile takes action and removes this Aaron guy from that team. I’ve been going here with my family for over 5 years now, so he seems new. Johnathan helped my mom get a IPhone 14 and she actually recommended him to me. All in all, I was very disappointed with my interaction.
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February 2023 by Skylar Keller
I have dreaded getting a new phone & put it off for forever so I felt like a lot better it when I met Jesus!! He helped my anxiety go away with my purchase of the S22 Ultra by answering all my questions & concerns. He was very very knowledgeable, patient, kind & not pushy whatsoever. I highly recommend Jesus!
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February 2023 by Melanie Soysal
Jesus was great! He is super nice and very professional. One of the best T-Mobile stores I have been to. Austin is extremely knowledgeable. Whatever you need, they will get the job done! Thanks guys.
