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January 2024 by Annie Johnston
Great environment, friendly and attentive.Happy to have a place that keeps your lash health in mind. Maria did an amazing job accomplishing exactly what I wanted. Thank you ladies!!
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December 2023 by Sarah Coviello
I have visited the Lash Lounge two times now and both times the experience was wonderful. I saw Senior Stylist Toni and she was a delight to receive a service from. Shes professional and I immediately felt a level of comfort with her about my lashes. Also, the front desk coordinator Alex is always a pleasure to work with as well.
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December 2023 by Carey
Seemless booking online for my appointment, and Denise you did a fabulous job threading and cleaning up my eyebrows! Everyone was so welcoming and pleasant from the moment I walked in to the moment I left. I will definitely be back in the future!
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December 2023 by Tammy Cruz
Techs are very sweet and very attentive however I unfortunately had 2 bad experiences. Second visit got eye infection from tech either getting solution in my eye while she was having a sneeze attack or it was from contaminated hands unsure however this resulted in loss of lashes and 7 day antibiotics then told I could come in and be compensated for this I asked for level 3 classic set .. at first glance appeared to be ok not thrilled but I thought tolerable until within 48hrs majority of lashes fell off!! As it was the level 3 classic set was no way near what I had done prior. To add fuel to fire this was not in my opinion a compensation for my prior troubles bc the visit still cost me $$ and now I have less lashes than when I came in.. After it was all said and done I still spent $159 on a visit to supposedly rectify having received poor service on prior visitThis was 3weeks of my holiday time resulting in me not wanting to show my eyes which defeats the purpose of getting your lashes done and I truly didn’t feelLike the manager really wanted to help ensure I was satisfied and taken care ofThe techs are again as I said all very sweet but I honestly and wondering if this was an inside joke bc there is no way I’m still walking around with lashes falling away non stop. Oh and I also got a scar under my eye probably from eye tape now too ?
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December 2023 by Gwendolyn Wiggins
Kat always does a awesome job on my lashed. I get many compliments on my lashes. She did a great job on my eyebrows aa well.
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October 2023 by Lynn Roopnarine
My artist was Mairim. She was so gentle doing my lash extensions. It was my first time. She took her time and made sure I was completely happy with it. Love her!
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October 2023 by Kathi Agovino
What was great, is that I went in for a consultation with Kat, and luckily, she had an opening in the afternoon. She was very professional, and she is very good at what she does. I was so pleased that I booked another appointment for my lips. with Kat, and luckily, she had an opening in the afternoon. She was very professional, and she is very good at what she does. I was so pleased that I booked another appointment for my lips.
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October 2023 by Lakeycia Jefferson
Denisse did an awesome job on my brow and lash tint, as well as, lash lift! This was my first time trying this and was a bit nervous. Denisse reassured me that I would be fine. She was the utmost professional, detail oriented and customer focused. I’m receiving so many lovely compliments! I feel 10 years younger ? I highly recommend Denisse and look forward to my return visit!
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October 2023 by Wendi Earl
The Lash Lounge in Winter Garden was the perfect place to get my lashes pampered. I have long curly top lashes but there are very fair. Toni colored them and now my blue eyes are framed beautifully from morning till night!
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October 2023 by stacy brennan
Denise is AMAZING. I usually fidget the entire time because it’s hard for me to sit still. We laughed the entire time and it flew by. Also, I’m super happy with my lashes. ONLY THING… the cave music isn’t the vibe.
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October 2023 by Lakeycia J.
Denisse did an awesome job on my brow and lash tint, as well as, lash lift! This was my first time trying this and was a bit nervous. Denisse reassured me that I would be fine. She was the utmost professional, detail oriented and customer focused. I'm receiving so many lovely compliments! I feel 10 years younger I highly recommend Denisse and look forward to my return visit!
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October 2023 by Ashley Morton
**EDITED 10/03/2023The manager Alisha got in contact with me and she was absolutely lovely and understanding of the situation. She made the recommendation of either a lash lift or even a smaller lash extension so that we could really nail the look I was looking for. Though I will be giving my lashes a break, Alisha rectified the situation with such elegance, I will definitely will be giving them a second try in the near future.....Really disappointed…I had such high hopes for this place and had paid an extra $75 to get a master specialist with whom I spoke to about my concerns, the look I was going for and it just came out to look like your typical thick eyelash look that makes you look a lot more tired and make your eyes way more hooded than you wanted. Unfortunately I did this right before leaving town and had to call them not even 12 hours after getting them done to get these things off of me so I wouldn’t have these tired / hooded eyes for the weekend. They booked me the next day for a removal and was expecting to talk to someone about what really went wrong - the expectations were not met. The master stylist I had met before still didn’t seem to understand my frustration as she thought it looked great - but it still wasn’t the look I was going for. She removed them just fine but the front desk ladies were completely reluctant to the fact that there was 0 customer satisfaction and when I asked them “so I did pay over $150 for lashes that weren’t even on me a day…is it possible to get somewhat of a credit or refund so that it wasn’t a complete waste of money?” The young lady at the front desk just looked at me blankly and simply said “yes but what about the lash artists’ time?”…that still has nothing to do with customer satisfaction or the fact I just spent 3 hours in a chair for having lashes I was evidently not happy with. This shows that it is not their priority to do right by their customers…apparently the artist’ opinion is much more important than the time and money of a customer. I paid an extra amount just to make sure the service was correctly done (aka ensuring the expectations are met) and yet the establishment was reluctant to even recognize this. I asked the young lady to contact her manager and told her to give me a call back about this issue as I found it ludicrous that there wasn’t even an attempt made to help a clearly unhappy customer…and top it off I still haven’t heard back from management or anyone from Lash Lounge Winter Garden.
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September 2023 by Carla S
I have been coming to The Lash Lounge since relocating here from NYC 3yrs ago…On my 2nd visit they assigned me Kat and let me tell you…Kat is The Absolute TRUTH!!She will have you floating out the door believing that you are a Movie Star!Although I hate driving…I have followed her from Lake Mary, to Winter Park, to Dr Phillips, and on to Winter Garden because I am finicky and refuse to let anyone else touch my lashes!Trust me…If you love looking your very best straight out of bed…You Need KAT in your Life!Schedule your appointment with her ASAP!You can Thank me Later! ??
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September 2023 by JWR418
Alexis was wonderful! The service was great and would definitely recommend! I’m making the lash lounge my new home. Thank you staff ladies.I did Microblading, and lip blush tattoo with Kat who is an amazing, caring person. I’m 55 years old and was very nervous about the lip blush procedure and how I would look at my age but Kat reassured me that everything was going to be ok and yes it was. I am very happy with the outcome and I would recommend the Lash Lounge in Winter Garden to anyone who asks about. They are professionals, the place is lovely but most importantly it’s clean. ?
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September 2023 by Abby Allen Jaramillo
Just finished up my biweekly pamper session with Denisse and I’m feeling so relaxed and looking great! My eyelashes are on point as usual and my brows are looking super fresh after a nice threading and tint! ? Love you #LashLoungeWGV
