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March 2024 by T H
From the looks of the reviews for this location, I am not the only one who is dissatisfied with the customer service. I have been coming here for over 4 years but I will not be returning to this location. Isabella was so rude & snooty and the manager (older female with short hair) was just as rude and would not make eye contact with me when I was trying to address the situation. This is not the first time I have felt like the employees were rude & couldn't be bothered with helping but this was the last straw for me. Do better Ulta!
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March 2024 by Vickie Andre
Nilda did a wonderful job helping me pick out beauty products and supplies for my hospitalized sister. My sister loved and appreciated everything Nilda chose. I’m so grateful for her knowledge and care!
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March 2024 by Holly Manning
Their services are great. Hair salon and brow bar are what I use.
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March 2024 by Fabmami James
Love Ulta. Very helpful staff, great cosmetic and hair care options.
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March 2024 by Christina Restrepo
I have been coming to this location for 2 in half yrs and when I come I spend lot of money however today I went to the store do return something and purchase something so I got the item to do an exchange and there was an older lady with white hair she was the rudest person on earth she tried ways to finish me quick she made me felt like she was trying to get rid of me on line horrible person on the register
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March 2024 by Tatiana Stelmack
I got my hair done with Alyssa and there is no words that I can say to express my gratitude. I’m truly grateful for her not only as stylist but also as a person. As I am a person who suffers from anxiety and getting my hair done it’s a very difficult experience for me, she made the whole process very enjoyable, making feel at ease with her kindness, she was attentive and listen to me every step of the way. She is my stylist forever and I will recommend her to everyone. Btw my hair turned out amazing I’m extremely happy?
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March 2024 by Jenna Asher
Melissa is my GO TO hair stylist!! She is a true artist. Not only is Melissa a pleasure to talk to, she delivers with my hair color and cut consistently. The shampoo/wash is delightful, she really massages the scalp and always makes sure I am comfy. Cannot recommend her enough!
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February 2024 by Jazzmine Arbuthnot
Toi does amazing eyebrows! She keeps the attention on you and provides amazing service! Highly recommend!
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February 2024 by Ivonne Fuentes
Very bad experience!! I just went last week to find a foundation and the lady asked me if she could help me and I said yes, that I was between 2 foundations and I wanted to find my tone. So she went for the first foundation and when I asked for the other one, she walked to her coworkers to say out loud “she wants to try all the foundations ?” in Spanish (I speak Spanish!) So after that she came to me and I said that I was done and thank you, and she started putting the foundations on my face. I said thank you, I’m leaving. And I left without being able to find and buy anything.I went to Sephora right after where they treated me so different and I finally found my foundation!
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February 2024 by Charise Scharfeld
Highly recommend the stylist Leah at Winter Garden location. She fit me in last minute for partial color and blow dry and did an amazing job.
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February 2024 by Cassandra De Oleo (Cc)
Love it so clean and workers are very nice
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February 2024 by C L S
Ladies & Gentlemen, just either go to another Ulta or order on Amazon. This has to be the worst Ulta, I have ever seen. Judging from the reviews, I am not alone. So " Owner" that is replying to everyone yet not correcting the issue please skip a response to this post. This is for the consumers that deserve better service some where else. Older lady and I believe her name is Cythina but she had a manager tag on. She had to be the rudest person EVER. No hello, when you are checking out just what's your phone number? I said, I not registered with you all. Next what's your email? Ma'am, I would like to pay and go. Her response: You need to give me one or the other or you will not be able to return anything here. Her body language was awful, I heard her say this same thing to my older sister that check out before me. Unlike he , I choose to leave my $200 plus items on the counter and tell Ms. Rude Manager to enjoy her products and that it a better way to service the public. If she is the manager than I understand the reviews. Being a District manager, this would not fly with me and if she wanted to come from an angle of what is in for the customers, she would probably have better success. My sister ask a young lady with a mic around her a question, first she was rude but change quickly, said she would check about a product and come back to her, if she check on the product my sister was looking for and came back to my sister than the world ended yesterday! Nothing but deplorable attitudes here. I immediately went on amazon and found most of the products were $5 to $10 cheaper. With brick and mortar having issues staying in business interaction like this will not increase loyal customers but decrease. Skip, Skip, Skip this store....
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February 2024 by Jovon Harkless
This location has been my go-to for years. Great services, but the checkout line is constantly over 20 minutes *minimum*. So go, but make sure you can budget that time!
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February 2024 by Deb Wood
Always rude
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February 2024 by Joanna Louis
I went to the location on New Years Eve to purchase some perfumes. The white women who worked in the section did not assist me but helped everyone else who came in and was in that section. She acted as if I was going to steal. It was a very uncomfortable shopping experience trying to figure out what the best fragrance was for me. Ulta needs better people on the floor who don’t discriminate when it comes to helping others.
