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February 2024 by Mike Adams
Mike, the assistant manager was great and very helpful. Thanks
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February 2024 by Jackie Nevins
We were visiting FL and had a cell phone issue come up. This is the best Verizon I've been to in a long time. No wait, professional friendly staff and plenty of them. Wish we had one like this where I live.
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February 2024 by valerie louis
Very dishonest employee!!!!Pretended to cancel a router for internet that did NOT have any coverage in my house, 5 minutes away and told me a return box would come to my house within 2 days. He never canceled the free first month trial router, the return box never came. When I dropped off the router at the store he refused it and told me if I left it it would be my loss. I left it with a sticker with my name and number on it. Took a picture as evidence. Left and filed a complaint with Verizon. They were outraged by his lack of prodessionalism and gave me a credit in compensation!!!!
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January 2024 by Randall Canzater
Carl Peterson needs to be taught some manners. Horrible employee to be working for such a company as this.
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January 2024 by Jeff K.
Hands down the worst customer service among all providers. This particular location will lie to you just to get a sale, they will try to deceive you at every turn. They will try to make you think you are saving money, read the fine print. I bought an I watch ultra 2 here. Love the watch. My agreement with them was $25/month until I paid it off. The watch was supposed to work independent from my iPhone so I could use them separately and not carry my phone at the gym. Tech support helped me getting it working after 2 hours on the phone with them, BUT they must have accidentally changed something in the agreement, and the full amount of the watch was auto paid out of my bank account $1000. Right before Christmas. Pretty much all the money I had available to by gifts for my kids. Verizon has refused to refund the money and put me back on the payment plan. They essentially have illegally reached into my bank account and stole funds from me, and now refuse to return the money. WTF!
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December 2023 by Carline Allan
Great staff and quick service. Cecil was able to help me out with my son’s tablet and we able to help me make proper adjustments to my business plan.
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November 2023 by Eric Rier
Actually had a generally good experience - ordered a new iphone 15 - it hadn't been released so just had to wait until the release date to receive it. Just got off the phone with verizon support. There is no record of my ordering a new phone - but hey - they got me on the hook for an upgraded streaming plan. What?
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October 2023 by Oncedead
Logan took care of us here at Verizon. Awesome customer service.
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October 2023 by G.K. Perry
I pick up my Verizon orders here sometimes. Quick attentive staff.
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September 2023 by Caitlyn Smith
After a nightmare of an experience at the Hamlin Verizon, the great staff at the Daniels store fixed what the other store made wrong in under twenty minutes. They were so kind and helpful in such a stressful situation!
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July 2023 by Joshua Dunfee
Probably the worst customer experience I’ve ever had. All I had to do was pick up something that was already paid for, after a little over half an hour of watching them help someone who came in after (not only me, but several of us) I felt the need to post. Seriously, if you’re in a time crunch, DO NOT go to this store, even if you have to drive a little further to find a new one.
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July 2023 by Alex K
Rude and unprofessional staff. Could not help me with restoring the SIM card.
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June 2023 by Monica Sciullo
They saved me!!! Switched from Android to iPhone and having been having a great time of it and they fixed all of my issues!!! THANK YOU!!!
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May 2023 by Brian T
Checked in upon arrival and waited probably 10 minutes until we were helped. Had to repeat the issue to both the person checking us in and then the service tech. They have not resolved the issues with our phone.
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May 2023 by MyFebronia
I love this place, workers are always helpful and truthful. Unlike AT&T.
