-
November 2023 by steven moreau
The service was great and the staff was very friendly.
-
November 2023 by Chad Tagtow
Showed up just a few minutes BEFORE 9:00 p.m. doors were locked. They looked at me and waved me off.
-
November 2023 by Shelly Smith
I bought a battery from them that didn't even last a full year they returned it under warranty but put it in their system as a full return. That voided out my warranty so when my battery died a year later it wasn't under warranty at all. They tried to convince me to take out a part of my car that is supposed to be there and put a battery in that isn't powerful enough to run my entire car. My car stalled out on Havendale as soon as I left, whoch is apparently common, but they failed to warn me that it would do that. When I took my car to the dealership to have it looked at (the next morning) they stated that they did not even connect to the battery correctly and that it wasn't in their tight enough for it to be a solid connection.
-
October 2023 by Rico
Poor customer service. I was made to wait while the associate answered every phone call and searched for their parts. Made me go get the item I was looking for instead of giving me the same courtesy as the callers. The manager also gave me an attitude when I asked about the location of the battery acid neutralizing spray. The wait was so long that 4 customer standing in line at the time walked out of the store in frustration. Will never return to this place. Purchase information: STR TRANS#962914, STORE#2453, DATE OF PURCHASE- 10/12/2023, TIME-19:40.
-
September 2023 by Yvonne Juarez
Terrible service?the woman who helped me had a bad attitude from the beginningI pay for a supposedly new part and the box was all dirty and when I turned it over it started to drip on my feet and I let the woman know and she told me that that’s how it supposed to be, and when she opened the box it was a used part that someone returned and they put it back on sale with out inspection ?Definitely I’m not going back to that location.
-
September 2023 by Anjayla Deni “Pumpkin” Barnes
Very nice staff and will accommodate whatever you need.
-
July 2023 by Brian Wells
Buy a die hard battery from Advanced auto parts across the street. The best battery they sell lasts a year or so.
-
July 2023 by Brandon C
Great store and great experience. They had a climate control module in stock for an older car. The employees were very helpful and had me AC that day.
-
July 2023 by Ash Doe
I was ignored for 10 minutes. Lazy workers. Only the older black gentleman with glasses helped me. Thank goodness for him.
-
May 2023 by Alyse Downes
I came in to the store not one person paid attention to us for five minutes. I wanted to make a quick stop before work, and these people when I called out to them, looked at me and went back to doing whatever they were doing, speakin Spanish and not working. Gave me poor customer service. Long story short I left right away. I was very dissatisfied with my experience at this AutoZone.
-
April 2023 by Tom R
I’ve been an Autozone customer for 30 years. I am providing an example right here of their awesome customer service.I came into this store today to see if my van battery was still under warranty because the car wasn’t starting consistently.I talked with Juancy and he was very courteous and immediately helped me. He tested the battery and found that it was bad. He told me that the warranty expired tomorrow! I couldn’t believe it. Without hesitation he went and got another battery and came out and replaced the bad one. He was so helpful and provided such great customer service. He also helped me find other items I needed for my vehicle as well. He is very knowledgeable and such a great man. Thank you sir!
-
April 2023 by Amanda Cadwell
I recommend this store. The assistant manager in Auburndale went above and beyond for me. I was having a rough day and needed oil window wipers blue devil etc. I couldn’t even think clearly I was in a fog to say. He helped me get everything, ringed me up AND put blue devil, the oil and the wipers in and on my car. That day was horrific for me but he helped make it just a little better. Thank you again.
-
March 2023 by dell cass
I liked the assistance but the price was Astranomic it was a lost sale.... they are not champions for the cause of for thier bargin customers..... how will they compete if they are not the dollar store of AUTO PARTS...SMH
-
February 2023 by Sith Lord
I just went from a 4 star review to a 5 star review for this shop.I'll explain why.I've always passed through this store and have never had a problem except finding what I'm looking for sometimes at a reasonable price.So I recently went there with a battery I bought like 4 years ago that died on me no crank no nothing.I was looking to use my warranty to replace it but even though when I bought it I was told I'd get a 5 year warranty....they told me that was a mistake their employees have made in telling people.... its actually a 3 year warranty and 2 year pro something or other plan.Well I wasnt too much happy about that so me and a young lady there went back and fourth about honoring what was said blah blah .Turns out they worked with me to get a new affordable battery and got a price discount with my old battery.Well I didn't want waste money but what you gonna do right....we made it happen and everything turned out alright at the end ...the lady helped out when things were not going my way.So thanks auto zone for meeting me at least half way.5 stars .Also remember it seems their batteries only have a 3 YEAR WARRANTY .
-
February 2023 by karla Vasquez
The clerks were so nice and even helped me out without even needing to ask , thank you for your kindness it made my day
