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March 2024 by Arcenis Rojas
About as close to garbage service as I can imagine. I'm giving this place 2 stars rather than 1 because the staff were actually nice to customers, but that's all it the place has going for it. They have very poor sense of promptness; they maintain an overly-casual, unprofessional demeanor; and the location appears dirty and unkempt.I walked in with a pre-paid reservation and completed my part of the check-in within 5 minutes. While checking in I learned that their system had a different class of vehicle on my reservation. Not the location's fault, but definitely Avis's fault. I showed them my reservation and they made the change and told me they would have to clean my car and that it would take 15 minutes. 40 minutes later I checked again, was told they were checking and only 5 minutes later they told me "they were finishing up" cleaning my car. All the while I saw staff walking around in pajama pants and ragged T-shirts. They clearly have no interest in inspiring confidence in their clients.Once they got my car ready I had to go through my check-in process all over again.I wouldn't recommend this place to anyone I like.
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March 2024 by Phyllis Clay
The two people were helpful and courteous.
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February 2024 by Debbie (Wicked Travler)
Staff was friendly, but needed more help at the desk. Prepare to wait....
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February 2024 by Luz Cruz
!!!!!!CUSTOMERS BEWARE!!!!!!!! *STOLEN PROPERTY*I rented a car from this Avis in Winter Haven, FL and will never recommend this establishment to anyone. The rental itself was not the problem, it was the thieving employee/s at the location.The day I was due to return my rental I accidentally left my phone in the car and returned minutes later to get it back. As I was driving back I was calling my phone to see if someone would pick up so I could tell them I was on the way back to get it, but no answer. As I pulled up to the Avis location the phone suddenly stopped taking calls, as if it was turned off. I spoke to an employee to tell them that I was absolutely sure that I left my phone in the car and I wanted to look in the car to get it back, but it was no where to be found.I cut my losses and went home, but continued to call the location to see if anyone had found it but no one would take my calls. I was left on hold for 30 mins. at a time or just flat out ignored.Fast forward four days later, I get a call from Avis saying my phone "suddenly appeared" in the location and that I could come get it. Upon inspection I noticed that my SIM card was gone and the phone was fully charged. So whoever STOLE my phone had every intention on using/selling it.If I were you, I'd rent elsewhere.
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January 2024 by Tonya Tompkins
Omg this is the best car rental place I have been to ! A girl named Jessica helped me and she went out of her way to make sure I got what I was looking for in a car, fast friendly service, I believe Jessica needs a raise! Going above and beyond to make sure I was a happy customer.thank you Avis!!
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January 2024 by Lakeisha “noneother” Webster
The parking lot is pretty tight sometimes but they’re pretty fast
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January 2024 by Robert Davis
Every single time I drop off at this locationI get additional hidden charges added on to my rental at drop-off that once disputed are dropped. Also, make damn sure you compare the fuel gauge with the noted level on the contract. The contract said full but the car was on half. It cost me 38 dollars that they would not fix even with pictures. I would rent from a different agency from now on. This company is dishonest. Once is a mistake. Twice is deliberate overcharging. Lying about the fuel level is stealing.
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January 2024 by Paola Ortiz
The front desk lady was rude and didn't show any interest in helping me
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January 2024 by Joni Kendall
People waited on my son. He was on last flight and was little late. Very nice
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December 2023 by German Shepherd
Very high wait time in the line. Only 1 front counter employee serving at the time of the check-in.
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December 2023 by Jacelyne Myrthil
Damien who works here provided me and my friend great service. He and his coworker made it feel easy to rent a car here. His kindness and understanding made me feel comfortable trusting Avis as a car rental company. I certainly hope that he receives a raise for his hard work. Thank you Damien and Avis, happy holidays!
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October 2023 by Iris Torres
If I can give a half star I would. They are the worst car rental ever. And customer service is also the worst the guy at the counter rude with the clients. Not going to referral this company to no one. As a sales person you dont work. Also spoke to Ryan from reservation # 1-800 said some information and left the most important out.
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October 2023 by Scott Ivlow
I use the Budget Trucks review page for this location for my longer detailed reviews. For all car renters this location is the same for either company.Customer Service is great. This location will provide much better service now that peak tourist season has dropped off after Labor Day they have a higher inventory of cars. So prices have come back to normal with low demand and higher supply of vehicles. This really great because I can rent a car more often on a Saturday.On Sept 16th I got up graded to a Hyundai Santa Fe from an intermediate for being charged a $15.00 refuel fee on Nissian Rogue with having less than a full tank of gas but they gas gauge didn't go past full on that car.When you do return any vehicle here talk about the car and don't just hand the key over. The more they know about the car on the return the less likely you will charged on fees.This Avis Budget location is better than Enterprise with more cars and a lower security deposit.
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August 2023 by Kathryn Reeves
I stood in this office TWICE at different times with a car paid for and scheduled and a reservation code only to watch me and all the other WHITE people be turned away and ALL THREE OF US had proof of reservation but 2 people of color came in without reservation and were given a car while we whites were told there were no cars I recommend folks who are not of color go somewhere else!
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August 2023 by brent keadle
Great service. People (renters) in front of me were slow and didn’t have what they needed to be able to rent a car, but once they got to me they were fast and very helpful.