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March 2023 by David Schlede
Had a great experience replacing a carpet. Karla was very helpful and knowledgeable with picking the carpet. We ordered the carpet, they scheduled installation. The carpet was completed as planned. They were very professional and easy to work with in all facets of the job. Would not hesitate to use them again
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January 2023 by Denise Huhn
My second review for Burns in less than a month. Out of nowhere, a panel on the kitchen island decided to drop. Again, do not use this company.
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December 2022 by Greg H.
The funny (actually sad) thing about this is when the island was installed, my wife expressed her disappointment with it. She asked Derek if his wife would be happy with it in her kitchen He said absolutely and then said to both of us "you people are unreasonable". Then he stormed out.
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December 2022 by Denise H.
Island panel just decided to drop out of nowhere. Again, we highly recommend NOT USING Burns Flooring and Kitchen.
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October 2022 by Cory VanPutten Sr
Thank you to Burns Kitchen design, they remodeled my kitchen and we absolutely love it. Thank you Thank you. they were great to work with and extremely professional.
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June 2022 by Joshua Fowler
We just had our entire house tiled by Burns and we love how it turned out! Dina was very helpful. She helped us pick out the perfect grout to go along with our wood look tile. The project manager and his crew were great. Very professional and accommodating to our needs as my wife and I work from home. We had a great experience with Burns and would use them again for any of our needs!
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June 2022 by Shawn Terry
TERRIBLE COMPANY!!! I waited 3 weeks for a simple cabinet quote and never received it. I was promised two different timelines of when I would receive the quote. Come to find out they said, “I do not know how to quote that brand of cabinets and I cannot find anyone to help me”. THESE ARE THEIR CABINETS ON THEIR DISPLAY ROOM AND THEY DONT KNOW HOW TO DO A QUOTE!?!? Better off taking your money elsewhere, to a professional company.
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April 2022 by Susanne S.
Burns saved the day!! We had a miserable outcome from another granite place.. Burns stepped in, understood our worries and made our kitchen a show stopper!! On time, caring, and fun installers B&B granite did a fantastic job of matching our seams. They were clean, happy and willing to please.. The install team were professional and they knew their stuff!! Thank you for saving our kitchen..and maybe a marriage!
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January 2022 by Camic Cockers
I did cabinets. They don’t know how to measure at all.I had to compromise constantly….The Installers they use are not good workmanship.I had a window and door put in, they don’t close right because it’s not plum! They do not finish the job. I would use caution. Their promises of “ making it right” is false. I will be going to small claims court.
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August 2021 by Daniel Rogers
Excellent customer care,Highly recommend them, you will not be disappointed.From sales to install, they are with you.
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May 2021 by David J.
I used this company to remodel my master bath. At first everything was great. They came in a started off like fireworks. Then the nightmare began. I understand delays happen and that would not have been a problem IF they had communicated with me and the contractors. They double booked the construction contractor and the plumber to be here at the same time. Both could not work in the same space. So the plumber had to come back. Then when the tile guy was working the sent the construction contractor back out at the same time. I was assured they could work together, but that was a lie. The construction contractor left. One day they said no one was going to be here and I booked a tee time to play golf. That morning the tile guy showed up to work, so I lost my money on the pre-paid tee time. When the tile guy was working in the shower, I learned they had not ordered enough tile to finish the shower. So that was another delay. Then when the tile guy was laying the floor tile, guess what, they didnt have enough tile for that either. As an after thought I decided to put up stack stone on one wall. I measured the wall and bought the tile. Guess what I dont do this for a living and yet somehow I managed to get enough tile for the wall! They tell you they will lay down plastic to protect the floors (which they did, once, and left the same plastic on the floor for 3 1/2 weeks), but it didnt do any good at all. My house was a mess. I had to sweep, mop, vacuum my wood floors afterwards 5 times to get them to look normal and I still think I can see film on the floor. So after all was said and done, there were two pieces of tile left that needed to be placed. A week after they were to have ordered the tile I called to check on it. The foreman didnt know what I was talking about when I called. When he finally did recall the job, he said the tile guy would be out the next day to finish the job. So if I had not called them who knows when they would have finished the work! The next day before the tile guy even began his work, the foreman called and wanted to do a final walkthrough and get the final payment! So they put me off and put me off, but when it comes time to get paid they are on the phone asking for it before the guy is even through with the job!!!!! The contractors themselves did a good job, when they could actually work. I would hire them again, independently. But the company itself is a complete and utter disaster. They said they would make it right on me losing money on my tee time, they did not. All they had were excuses and apologies for the delays and scheduling fiascos. I gave them a 1 star rating because there was nothing lower. Trust me when I say, DO NOT USE THESE PEOPLE!
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December 2019 by john palmer
This is just a few pictures of the quality work completed by this company I have several more that I’m not posting. If you are thinking about doing business with them I highly suggest running the opposite way It took them months to get to the point where they said it was complete however it still isn’t. There were several missed appointments, broken promises and their project manager never answers your calls. They left a huge mess in my flower bed where they were cutting tile in which my son cut his foot on along with clumps of grout on my sidewalk that I had to remove myself. Some are still there. There is grout still splattered on the front of my house. Do yourself a favor and hire anyone else. I’ve seen better quality from the guys hanging out at Home Depot looking for work. However if you don’t mind dealing with these type of issues and severely overpaying for them then they are the company for you. They said this was completed to standards and refused to come back out to replace the chipped tiles or clean up their mess.
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December 2019 by Heather Pincelli
Owner is terriblly rude. They made a massive error on their measurements of my cabinets and left me high and dry when they realized it. Will never use this company again and highly recommend you don’t. They don’t take ownership or responsibility and fix things when they make an error
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December 2019 by Michael Masterson
Nice people, No pressure, Beautiful showroom.
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October 2019 by John C.
We choose Burns to furnish/ install our new build home for cabinets, tile flooring , countertops, and our tile showers and bathrooms. My wife and I could not be happier with our purchase. Stephanie at the Lakeland office is amazing. She helped with design and details and was always available to help. Great pricing , great products , great people to deal with. We hit one snag with our flooring, as the materials had a flaw, they handled great it by rejecting the product from the manufacturer and the owner personally met me at the store to address the problem quickly so we could hit our deadline. We would highly recommend!
