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February 2024 by Tami Vilencia
My dog and I love Leela (drive through).She is always very cheery, greeting us with a smile no matter what time of day. She gives my pup a treat (now my pup believes) that the capsule in drive through is a never ending treat receptacle.All kidding aside she is very lovely. I do also like banking with South state, always very easy to deal with...But really, Leela deserves a raise.
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October 2023 by Leonor Tassone
They stole my money, dam people
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April 2023 by Greg Andrews
They charge 8 dollars to cash a check I don't get it
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August 2022 by Jack Basham
Severely disabled and unable to go to a Dr. Appointment because the bank took double a returned check amount out of my account. Customer service says go to the branch. Did I mention disabled. Worst ever....
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May 2022 by Jimmy
I was on hold for 10 minutes before I could talk to anyone. Then they told me their Money Market rate was 0.01% - TOTALLY INSULTING.
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February 2022 by Erin Gray
While staff at this local branch are friendly and helpful (if you physically go into the bank), ever since the merger and transition to SouthState, banking here has been a complete nightmare. The technology infrastructure is virtually nonexistent. Statements look like they were typed on a manual typewriter from 1906. Any time you try to call your local branch, your call is routed to a central call center where employees there are practically clueless. We have a construction loan through SouthState and it took us MONTHS to figure out what our payment was. Literally no one on the phone could answer that basic question...until the day the payment was due. They've made (and continue to make) several mistakes on our loan payments (applying our extra principle payments to interest, charging the wrong amount, etc.). We're less than a year out from our loan origination, but we're refinancing anyway because we're so fed up with it. If you're looking for a local bank that's actually helpful and competent, go to Citizens.
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December 2021 by Ashley Stocker
Worst bank ever, stay away!
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November 2021 by Debbie Crum
Very helpful. Staff was extremely friendly. Offered me a bottled water. Even helped me to my car as I am handicapped. Very professional.
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September 2021 by MabelJ Shine
While making a decision on where to locate a professional banking company I, then decided that I would like to bank within my community and I chose centerstatebank. At first the customer service were professional, with quality and opportunities for everyday business banking services and all. Until my health and safety became a new issue and just at the time of our nation pandemic (Covid 19).Centerstatebank did not provide any safety measures while my bank account fraudulent activity was taking place my account was not flagged and I am ready to close this account because after taking all the necessary steps to regain my trust in this bank no one from any department has followed up with me on this issue except the fraud detective which provided this information to centerstatebank and thats not what I signed up forRegrets
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July 2021 by Donna Sines
My entire loan payment was credited to escrow. When I got late notices I called and they assured me the mistake would be rectified and my coveted credit score would not be affected. Weeks later I received a letter threatened my credit. I made 2 more payments shorting my tight social security budget. When I called yet again it was acknowledged that now 2 major mistakes were made. The money was not taken out of escrow and credited appropriately. SouthState is now in possession of 4 mortgages payments 3 in advance. Due to incompetence my credit score has dropped 40 points. The collections division tells me they can not do anything and I just have to dispute. SouthStates compounded mistake is now my problem.
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July 2021 by Nancy Raia
This is one of two of the worst banks I've ever dealt with. When I drove a friend to this bank window all lines had only one or two cars except first window which had 3 cars. Two more cars pulled in behind me. First two cars went through rather quickly. The car in front of me stayed in line for 22 minutes and I didn't start timing as soon as I started waiting. Teller should have ask customer to come inside for such a long transaction. I was trapped in line and could not move to a faster lane. I was so upset as I had another appointment and was in a hurry. When I voiced my opinion on how unhappy I was with service teller threw my friends ID and Bankcards down and left window. Another teller came to help me. I feel the value of customer service is missing at SouthState Bank which use to be Center State. Makes me happy I have a good bank that sets appts for customers that need more time and don't hold up lines at window.
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July 2021 by Heather Fish
I am so glad I don't bank here! I wrote a check for an amount THOUSANDS of dollars less than the amount this bank withdrew from my account. When I looked at a picture of the cashed check, the check clearly stated the amount that was supposed to be withdrawn. When I tried to call and see what happened, I was told that they could not provide me with any answers....even though it was my account that this error effected.
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July 2021 by jk84pa
Never received my June Mortgage statement. I called and waited on hold for 15 minutes to find out they were not mailing them due to being converted to SouthState. I then had to ask when it was due. Turns out due date was in 2 days. What if I hadn't called? I drove to the Auburndale branch. Once I got to the window I had to wait 14 minutes for them to credit my loan payment. I do this monthly and it has always been a 2 minute process. Seems like CSR's did not know what they were doing. Very disappointing in the conversion to SouthState!
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June 2021 by Mabel Shine
While making a decision on where to locate a professional banking company I, then decided that I would like to bank within my community and I chose centerstatebank. At first the customer service were professional, with quality and opportunities for everyday business banking services and all. Until my health and safety became a new issue and just at the time of our nation pandemic (Covid 19).Centerstatebank did not provide any safety measures while my bank account fraudulent activity was taking place my account was not flagged and I am ready to close this account because after taking all the necessary steps to regain my trust in this bank no one from any department has followed up with me on this issue except the fraud detective which provided this information to centerstatebank and thats not what I signed up forRegrets
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May 2021 by Ashley Martin
Really nice experience. Jasmine is a great asset there, always making me feel welcomed and taken care of. Thanks!