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March 2024 by Earl Kelly
Mediocre at best pricey portions to price I felt like I got shorted service Awesome ?? not
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March 2024 by peacebreaker 666
On night shift this Mexican lady told me I had to pay 10 extra on top of the 15$ I already paid because my burrito had two meats ( I asked for half and half not double ) told her to remake it and put how much she think 15 dollars is worth. She said no because there was a line, I don’t mind paying 10$ extra so I did. I would recommend only go during daytime.
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March 2024 by Jenni Cruz
This particular location is by far the dirtiest and the worst service of all locations. 5 out of 10 times you order, the rice is under cooked, and I’ve made management and corporate aware of this issue. Tables are ALWAYS dirty, and garbage cans full to the top. Area for utensils and soda are always low on product. The staff wear gloves for no reason because they touch money, counters, hats and hair and then serve/touch your food. They are always missing something on the line. Today they did not have medium sauce or queso.
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March 2024 by Heather Barnes
We came to this location after a softball game for dinner. There were still about three hours left until they closed. They were out of almost everything, the rice was crunchy, the meat was super fatty, and most of the drinks in the drink dispenser were out. They were out of ingredients and instead of giving us a timeframe of when the next batch would be ready it was basically just “sorry we don’t have any of that”. The staff was helpful and polite, but didn’t seem to go out of their way to get the ingredients ready to have full service. I love chipotle, and it hurts my heart to say that this one stinks. Not my first bad experience with this one but I should’ve known better.
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February 2024 by Shara Sowell
Ordered over 75$ worth of food and had a baby roach in my taco!
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February 2024 by Benjamin Burge
Food was good I got fresh hot chips, but the service was bad. The young man dishing the food out barely put anything on I had to pay for double chicken to get barely any chicken on my bowl. He was also skimping on all the other things as well. Best thing is if you can go to the Haines city one.
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January 2024 by Kathryn Dickerson
I hate having to make this review, because I really do love chipotle’s food, but the quality at this store always lacks, everytime i dine at this store they are out of something no matter what time of day I come and then today I ordered online and the entire order was wrong, I know it’s my fault for coming back I just like the food and wish this store was better, hopefully this helps management get it together with their staff
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January 2024 by Wanda Cole
Clean, fast and
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January 2024 by Taree Glanville
Worst Chipotle I've ever been to. Got there about 2 hours before closing. They were out of several protein choices & apparently not making anything fresh to finish the night. Of the protiens they offered 2 didn't even have enough to make an order, no veggies. We ended up with more guacamole & sour cream than anything else. So disappointed, chose Chipotle because we were looking for a good fresh alternative for travel food. We should have just went to any burger joint... it couldn't have been worse!
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January 2024 by Karina Lopez
I walked into the Winter haven chipotle, a lady came up to us and warned us that there is nothing no sour cream no queso no guac. We went ahead and ordered our food, there was no fajita veggies, guac, queso, pico, or sour cream. The service was great, but very poor management. I’ve been to this chipotle for so time, and every time I come there’s always an issue, I try and go and have hope for the place, but nah that was my last time. In this time near the drinks it’s just a whole mess, there was forks everywhere, no ice, no napkins, and just a mess.
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January 2024 by Kindell Hutchins
They had no sour cream, no fajita veggies, no chips, no napkins, no ice, no lids for the cups, and no paper towels. I got a side of queso and they did not tell me there was no chips when I got it. The service was great and the food was too but every time we go there they are missing something, it’s ridiculous.
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January 2024 by Juan Diaz
The line was long but we got to the front fairly quickly. We chose to eat outside mainly because all the tables inside were dirty, but the food was good and service was
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January 2024 by March Smith
Very happy with their service today! It was a big improvement compared to a year ago! Thank you so much!
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January 2024 by Charles Gill
Wowwww just
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January 2024 by Melissa Gorham
My son and I went in and ordered a bowl and bag of chips. I was told they were out of chips. However, on the shelf was 3 large bags of chips. I asked if I could have one of those bags and was told “no, those are for to go only”. I pulled my phone out to order the chips online and was told I’m still not going to be able to get a bag. I then asked if I could get some chips out of the pan full of chips that was in the back corner and was told no. We ate there and watched all the online pick-up orders except 1 get picked up and there were still 2 bags of chips left. Very poor service!! The pictures were taken after we ate and were walking out.