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February 2024 by Magely Hernandez
The associates are super unfriendly.
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January 2024 by Lucas Lopez
Good store in general
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November 2023 by Sherrol Jackson
The staff is always very pleasant and friendly. Denise and Mara are always very helpful and kind. Thanks for the service provided.
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November 2023 by Google User
Seems very hit or miss here. Sometimes customer service is good, sometimes awful. Had a prescription that was sent multiple times by physician(I was able to confirm this). When I asked exacerbated cause I had tried three times what I should do, they told me to call the pharmacy that the physician sent the medications to...which would of course be them.This has happened before and it's frustrating. Pharmacist there has no empathy. Techs are pretty friendly but half of the prescriptions sent there seem to get lost or fail to be received at all.
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September 2023 by Selene Ramales
The staff in this particular location are great and although I have two other locations in similar vicinity I always prefer this location.
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August 2023 by Wanda Nieves
It's a shame that a pharmacy that is good in its products often the employees are rude to the customer and it has happened to me several times in different CVS. No matter how kind they are very rude.
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May 2023 by Clayton Camp
Amazing staff always has what i need 10/10
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February 2023 by Christopher Fulton
Possibly the worst pharmacy ever. The people working are rude and talk to you like a dog when you asks questions about the costs and how I was charged. Absolutely no customer service skills whatsoever.
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November 2022 by Lynn Murphy
Mayra!The best management store associate EVER!Professional, calm and humble.True asset to CVSHealth.She is one in a million.Thank you.
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November 2022 by Lynn Connor
Mayra!The best management store associate EVER!Professional, calm and humble.True asset to CVSHealth.She is one in a million.Thank you.
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July 2022 by Trish Pipkins
Worst pharmacy experience I've EVER had. Do NOT go to this pharmacy. I don't know how bad the other locations in Winter Haven are but I know for a fact this one is horrible. The people working in this pharmacy are incompetent and if you don't want to use your insurance they'll give you the run around. I REPEATEDLY told them I would just pay for it out of pocket and they would tell me they couldn't fill it and were trying to call my doctor for an alternative. Turns out they get dinged if you don't use insurance. This place is so unethical. I'm so disgusted with them. I called Publix who was able to get it transferred over and filled it for me NO PROBLEM.
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July 2022 by Trish P.
Worst pharmacy experience I've EVER had. Do NOT go to this pharmacy. I don't know how bad the other locations in Winter Haven are but I know for a fact this one is horrible. The people working in this pharmacy are incompetent and if you don't want to use your insurance they'll give you the run around. I REPEATEDLY told them I would just pay for it out of pocket and they would tell me they couldn't fill it and were trying to call my doctor for an alternative. Turns out they get dinged if you don't use insurance. This place is so unethical. I'm so disgusted with them. I called Publix who was able to get it transferred over and filled it for me NO PROBLEM.
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February 2022 by Trent Love
Look at how bad the reviews are I'm not alone these people only care about themselves. This is the WORST pharmacy I have ever dealt with but FAR. I can't believe management and corporate have allowed this to go on so long. I would be more than happy to change this review IF you people put forward an effort to change until then...Enjoy your one star you don't deserve any but there is no option for that.
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January 2022 by Deloris Cooper
Good service. Store wasn't crowded at all. Clean.
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November 2021 by Gabriela Sureda
Awful pharmacy service. They have a mess in organization and communication. You will wait hours for a prescription or attendAnce.