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March 2024 by Joan Morales
Very organized. Good attention.
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March 2024 by Nariyoshi Miyagi
The staff is knowledgeable and had an item I needed in stock. The prior CVS I went to had my medication on order for over a week and then filled it incorrectly twice. As a nuclear pharmacist, I appreciate the hard work of community pharmacists and technicians. The CVS pharmacy at 7009 Cypress is great, they calculated the correct day supply, were able to use my insurance to save me the most money, and understood my somewhat confusing prescription. Thank you!
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February 2024 by Shea Malone-Boyd
The pharmacy staff….where to begin. My husband and I came to pick up our medications and was told the price was way more than we normally pay. So I asked that’s more than normal can you tell me why? And the lady starts yelling “I don’t know, new year new prices or deductibles. Do you want them or not” we told her to keep them filled we will be back later that day after we call our insurance to figure it out. She said you have 10 days.We return the next day, and they have placed the meds back in the shelf and no one notified us about this or anything. So we now another inconvenience. Not first issues with the staff. Good news for us is we found that other pharmacies take out Caremark.
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September 2023 by MusicTechHelpGuy
I want to first preface this review by saying that the front sales clerks here are FANTASTIC! Very helpful, very friendly. I've seen them bend over backwards to help elderly folks, and have helped me as well, on numerous occasions. That's the only reason why this is a 2-star review and not a 1-star. However, the pharmacy here needs some re-training and needs to hire some new people, or new management. There's no due diligence, they couldn't be bothered to double check anything for you. Today, I went to pick up 2 prescriptions for my wife. She does the CVS text notifications and confirmed with me that there are 2 prescriptions. Lady at the pharmacy said there was only one prescription. I asked her to double check. Nope only 1 prescription. So I figure it's a mix-up, I go down to the CVS down the street (970 Cypress Gardens). The man at the window tells me that there are indeed TWO prescriptions that were sent to 7009 Cypress Gardens. So I drive back, insist with the lady at the pharmacy that there are 2 prescriptions. Turns out there WAS another one, she just didn't tell me because it wasn't covered by my insurance. Why would you intentionally not tell me about a prescription just because it was not covered by insurance? (It ended up being under $20 BTW, so no problem there.) Why did I have to drive to another CVS in order to figure this out? This has happened multiple times. If it's not some mistake, it's incredibly long wait times to get meds filled. This is why I send prescriptions to the 970 location when I need them in a hurry, even though it's further from my house.
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July 2023 by Dorothy Foster
Not sure how you could improve because it's always a pleasure to come into this store
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July 2023 by Mar Torres
Good place but never can find a cashier.
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June 2023 by Rica Baeee
People here help you above and beyond! Front store clerk are awesome. Pharmacy staffs are outstanding! Best CVS pharmacy in cypress gardens area.
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January 2023 by Iris G.
Today I had the worst experience I have ever had in a pharmacy. Two persons who should be professional in their customer service to patients was unprofessional and rude. They closed the window in my face when my daughter and I were going to pick up a medicine because it was closing because it was their break time. No greeting, no apology, no nothing at all. They don't even let me to speak and one told us if we didn't see a sign telling the time in a rude way ignoring what we were saying and turning her back on us. When they saw that one of their colleagues attended us, since it was an urgent prescription that the Dr had sent, which did not take her even 5 minutes to give it to me, one of them stared at my daughter and shook her head with an incredible attitude... Is this the way to give a person services and more related to health? CVS pharmacy should supervise their staff more so they can see the way they are working and giving customer service...
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October 2022 by Stephanie Babis
Worst CVS pharmacy in the area!! Incompetent, horrible wait times, extremely RUDE pharmacy staff!!! Stay away, CVS should close this location down for the good of their reputation!!!
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March 2022 by Ingrid
I went through the drive-thru. They were very fast and friendly. I love CVS!
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December 2021 by DT
The best CVS I have been to! I appreciate all of the hard work they do!
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October 2021 by LA D
Called to have important life saving medications mailed to me as medically unable to leave my home. Spent 8 minutes on phone to ensure it was mailed that day. Never mailed, and found this out because had to call 4 days later.
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October 2021 by Jesse Fortson
I don't particularly care for having to cash myself out when I'm paying for things that are overpriced. But to have an employee come stare at me like i'm a thief is crossing the line. If they have time to come watch me, they have time to do the job themselves. I'll drive a little further to Walgreens from now on.
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July 2021 by Matthew Anderson
They need more people in the pharmacy. If i can drive a total of 10 minutes and be on hold for 35 and make it there before i talk to someone, they need more competent staff.
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May 2021 by joel solari
RUDE STAFF IN THE COVID 19 drive-thru if you don't like your job just quick” no one should be treated bad or be disrespected.
