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February 2024 by Harlan V.
Never before have I walked into a Firestone and been told that it would take 6 hours to patch an already removed tire and then recommend another business
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February 2024 by houselvrdarci
My usual Firestone was Cagans Crossings in Clermont where I always felt like an inconvenience for needing to wait for my car. They would take 3+ hours for an oil change & rotation & alignment and almost be annoyed that I need to wait for my car.I bought 4 tires and had an alignment and was out in an hour in Winter Haven. The customer service by Tony was amazing and I would recommend this location to anyone who feels the same about the Clermont location.
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February 2024 by Annie Skibicki
My experience at the Winter Haven Firestone was phenomenal! My car needed brakes and other work, and I am beyond satisfied with the care and service to my car! I will be back for sure! My car runs great and my brakes don’t crunch anymore.
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February 2024 by Pamela Cayson
If by chance you need your car fixed for any reason, Firestone is the place to go. They have great service and the employees are very friendly
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February 2024 by Keith Kwiatek
service, cost, speed- aside from a slow parts driver- expertise
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February 2024 by Sharon Dawn
40 minutes late, with an appointment.
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January 2024 by eric madison
I've used Firestone exclusively for the past seven years, but IMHO, it's become increasingly difficult to get service completed in a timely manner.
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January 2024 by Onida Waldrup
The service staff was very professional and told me my cost before we even started.
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December 2023 by Nick Nichols
Friendly and professional. Sent an email reminder about a re-alignmernt on my lifetime plan. Started work on time. Highly recommend that plan. It's a great value.
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December 2023 by Thomas Hubbard
Been my place to go since 2003 for everything, can always count on them
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December 2023 by Corinne Reader
Gave me a discount on a wheel
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November 2023 by trishfan1000
I would rate this place a 0/5 stars if I could go that low. But I came today with my sister to get the price of new tires because mine are bad and about a warranty that I believed I had purchased previously. The woman at the service desk, Mary I believe, was immediately rude and completely unprofessional, very argumentative within the first interaction. She proceeded to follow us out to my vehicle to look at the tires and berated us, making a valiant attempt to make us feel inferior. We asked how much it would be to get the alignment she said we needed. She walked away after saying she would check the price, returned to the desk, and just stared at us while we were waiting for her to come back with the answers she said she would be getting.Then she had the gall to look at us like we inconvenienced her as we essentially said screw this and left. Horrible customer service! Absolutely HORRIBLE and I work in customer service.
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November 2023 by Marcos Almeida Da Silva
Don’t ever come to this placeThis place is terrible. They are not professional. I came to fix a noise in my tires and the did the diagnose and said the problem was the wheel bearing. However, after I spent a lot of money to buy the wheel bearing and pay for the mechanic to change it. I found out that the problem was not the wheel bearing. The problem was one tire that needs to be replaced.Folks, pleaseIf you don’t want to waste your moneyDon’t ever come to this place.
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November 2023 by Norman S.
Called yesterday and was told to bring it in and they could get right to it. Couldn't get there right away so I brought it in later (about 4pm) and was told it would be first in today at 7:30am and I would receive a call by 9:00am. No call, called them at 11:00am and was told no update yet. Called back at 2:00pm was told the same thing. They have no idea how to run a business out great a customer. They told me "you can come get your vehicle" so I did. Manager met me and apologized. I told him that none of my vehicles would ever set foot in a Firestone again.
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October 2023 by Paul D.
Impressed with the professionalism and the way it works. Not all businesses offer "life time warranty". Very impressed with this and bought it for my vehicle. Will do services again. I really liked this place and the mgmnt. Thank you!
