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July 2024 by Mary Reinhart
Always has what I need
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July 2024 by James Reynolds
Went in Thursday 7/18/24 to get materials that were prepaid.
After 20 minutes waiting for the people working to get off phone , i spoke with a guy that obviously hated his job. He was rude and not helpful at all.
Ater finally getting the materials, i thought they wete supposed to load or help load.
It's not the first time having similar experience there.
The one on 17 in winter haven is the worst store I've ever been to.
The associates need retraining or if you hate your job that bad then QUIT and find another.
Do better home depot
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July 2024 by Al Z
Back in May I had chosen to go with Home Depot to replace the carpets in 4 rooms of my house with luxary vinyl plank. While the installers were great, every interaction with this store has been a nightmare. First the items got delivered to the store and no one called to set up a delivery. I got calls from the installers saying it says the materials are there so not sure why they haven't called. I call to set up the delivery and get told the delivery window for the day selected was going to be 6am to 8pm. I asked why the window is so wide and they said that's how they do it. When I asked for a shorter window I was told that I would have to pay a additional 30.00. I let them know if they come before 9am then I won't be up, so it has to be after that. I asked if the delivery would be in the house and I was told the delivery is to the first room in the house. The delivery driver arrives with almost all of the material except the quarter rounds, and says he doesn't bring items in the house that's not part of his job. Then I check the items and find out the quarter rounds are not there, I asked the delivery guy and he said this is all he has so I have to call the store.
I call the store and they said they are out and not sure why the system says they have everything, the installation is scheduled. I informed them that I have taken off of work and need this installation to happen, and cannot wait a week for it to come back in. The manager went to another store and brought it to my house later in the day, wasting my day and doing back and forth phone calls. Me and my wife had to move all the product in the house ourselves because the vinyl planks can't stay out in the humid FL heat. I called and complained about the shipping and only got some of it back from Daphne at the store.
After the installation was complete, I brought back excess product to the store on June 13th and couldn't get the whole amount refunded. The materials returned should have come out to 322 dollars plus tax and instead I only could get 189 back. The return desk and manager doing the return messed up the return and it got frozen in the system. I waited a hour in the store for them to talk to IT and customer care to get it corrected and they could do nothing. I received a Incident number and was told it should be resolved in a few days. I looked on my credit card statement today, June 30th, and it still has not been refunded. I called and was on the phone with the credit card representatives, they returned me to talk to someone at the store. They transfer me and they tell me there is still nothing they can do and I have to call Daphne at the store tomorrow. Daphne was hard to get in contact with after the items were delivered and I kept getting the run around. The shipping bit they refunded went towards the purchase on some of the material and this is what caused the whole issue in the first place, and why the system won't give me the full amount. Also I had to give them the floor plank boxes I had brought back so dont even have the boxes, I was told the incident report would be all I need. This is absolutely ridiculous how much time I have wasted for a more than 5000 installation. I would not recommend using the winter haven store for installation projects, with out naming names it was said by employees I talked to about how they would never do a installation thru this store. I don't normally leave reviews but after today I am beyond more than pissed.
A couple days after I wroet this review I was reached out to and told they were looking into it and it would be resolved. It is July 18th, I have now put in a credit card dispute with the home depot card, I have called customer care and have a case number ( mind you they sent me a email and when I responded back I never got reached out to), and I have talked to Daphne at the store again, and again I am being told it will be taken care of and I need to wait again. It is Friday and it won't be finished till at least Monday now
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July 2024 by Aida Medina
Excellent care and service
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July 2024 by Gabriella Miller
Michelle with the white hair at the Winter Haven location was such a great help. After many mishaps with renting a box truck with other locations, she made it happen for me same day. She rocks!
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June 2024 by Emeka Ogbonna
Great store, knowledgeable staff, ran by a great store manager Kathryn!
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June 2024 by Ra Ra
Today I discovered that Home Depot provides white glove service. I purchased a large piece of equipment that I could not manage to stand upright and setup. I called the 1800# and they told me they’d reach out to a store but 2 promises. I later received a call from this store saying they would come help me out. Peter and Claude, 2 managers at this location, came to the rescue. They went above and beyond. Thank you to them!
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June 2024 by True Spirit
HARDWARE DEPARTMENT
Ask for Ms. Heather.
OH MY GOD!!!
Ms. Heather is so very
Knowable about EVERYTHING.
Guess What???
My husband was looking for
WD/40 to spray a Key Lock.
Ms. Heather told my husband that you NEVER USE WD/40 to spray Key Locks. She sowed my husband what to use instead.
See attachment
God Bless
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June 2024 by Debra Everett
Love home Depot friendly service great prices
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June 2024 by Pedro Rodriguez
Nice spot
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June 2024 by Victor Villalon
The delivery of materials is very slow. I always go to buy pallets of sand and the delay is almost 45 minutes and all Home Depots must improve this because they delay the companies' work, something that can be extremely fast.
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June 2024 by Jocelyn Saez
Found what I was looking for
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June 2024 by Auriel Ciccarelli
Don't return anything at this store for "store credit" they will steal your money!
The association handed us a receipt, told us that's all we needed to use it at the store to buy new items. When we went to the store to use it, they told us they don't do that and they should have given us a gift card.
Home Depot's associate in winter Haven stole $150 from us. Now the manager told us there's nothing that they can do about it!
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June 2024 by Nariyoshi Miyagi
I witnessed associate Ken being extremely rude to customers who were in line at customer service. Yelling that they need to leave the store cause their dog was in their truck with the sun down and it was cool outside. He doesn’t need to be working with people. He is crazy!
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June 2024 by mike and michelle calano
I'm handicapped and then I found this in the handicapped bathroom stall. And it took a long time for me to get my wheelchair halfway into the next stall which was not handy capable and it took me I'll even longer to get my wheelchair out because I had to wedge it where I could transfer from the wheelchair to a clean toilet
