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January 2022 by Michael Gommel
Was told their contractor would come out to provide an "accurate" quote. Got a phone call and was given a quote without ever coming to see if what they were quoting me would work. If I had agreed, I either would've gotten the wrong Water Heater, or crazy high additional charges to "fix" it.
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November 2018 by Tammy Ann Brannon Anderson
Great customer service ! Best store Manager Kathryn !
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August 2018 by Diane Komarowsky
They can not get orders right. and very rude about it when you say anything
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August 2018 by Bear N Stephanie Richmond
It took 4 people including the store manager to find me a price and not one person could find anything. This place is ridiculous. Save yourself the headache and go to Lowe's.
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March 2018 by Dale C.
Always receive excellent customer service when I come here. Al from the garden department helped me differentiate Aztec grass and Daniella flax Lilly. They look the same just ones smaller (Aztec grass). Al deserves 5 stars too.
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November 2017 by Jacqueline L.
For a smaller store the staff is knowledgable and knows their stock on hand. They will help you order online right at the store if item is not available. Always had positive experiences here much more so than closer store. Its worth the extra drive.
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October 2017 by Clarrisa Cornelius
We are visiting from Indiana! My mother in law found the kids workshop so we would have different activities to do with the kiddos! The lady working, I'm awful with remembering names, but she was more than accommodating and welcoming everyone!! Such a sweet lady!! We all had a blast.. and will definitely be watching for the next workshop at our local Home Depot!!
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July 2017 by Pedro Ramos
When today to get a mower battery and the web page said there was 15 in stock, I spend a good 15 looking for them and then the customer service clerk did not demonstrated any interest to help me out, not only when Let her know her poor service, then look for another person, 5 minutes later nothing, i took the old battery with me and went to lowes down the street, in less than 10 minutes I was done with a new battery in my car for my mower
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May 2017 by Playn P.
Best Home Depot I've ever stumbled into. There were actual people. Greeting at the door, then as I went to look , I was asked if I needed help. Rare. Recommend this store over Lake Wales any day. Friendly atmosphere and quick check out. I'll be back .
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January 2017 by Tamara L.
Do not use them for home appliance delivery, use lowe's instead. Delivery is contracted to Ralph's transfer inc, they're the worst (look at their track record and reviews online). Had my mother's delivery rescheduled 4 times without our knowledge, I found out by calling each morning on the day of delivery and told it had been rescheduled for the next day. One lie after another, finally got supervisor on the phone today and finally getting delivered. My advice to Home Depot, value your customers and use another delivery company because based on the reviews this has been going on for years and need to be rectify. Will update if there's any damage.
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July 2015 by Ericka F.
AMAZING! costumer service! All the employees are very helpful, I grabbed some paint that was on clearance because the color was wrong so i wanted them to make me another gallon of the same paint and they told me that they did not have the pattern but that they will try their best to do the paint and THEY DID! The color was exactly the same and they were very friendly not rude about how they did not have the pattern. Once you go in the store they is always someone saying hello by the front, and if they see you struggling to find something they go up to you and help you. The winter haven home depot is one of the best home depots i have been to, they are always friendly and help you when you need help buying or finding things ** they always give you suggestions on what product is better!
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May 2014 by Natalie W.
Went looking for help for fifteen mins. Finally I found someone to call a rep to appliances. Sales Rep stood there and didn't help really. Just waited for us to "choose a unit" then coukdnt get a delivery date right. Rather pay more at lowes and get useful people
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March 2013 by Dale C.
Located on the corner of avenue "T" NW and Highway 17 (or 8th street). This HD is clean, well stocked and the staff usually friendly and helpful.