Leslie’s in Winter Haven, Florida, is a reliable neighborhood pool store that offers a wide range of pool and spa products. Customers can find pool and spa chemicals, cleaners, equipment, cleaning accessories, floats, and toys. The store provides complete pool care services, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shoppers can choose to shop in-store, online with easy returns, or through the Leslie’s app, and can join the Leslie’s Pool Perks Rewards program for special offers and savings. Customers appreciate the friendly and knowledgeable staff, especially noting the helpfulness of certain employees who take time to explain products and offer honest advice. Many reviews highlight the staff’s willingness to go above and beyond, such as helping to track down warranty information or find replacement parts, even tearing apart display units to assist customers. The store’s customer service is praised for being honest, professional, and down-to-earth, whether assisting a pool owner or a HOA manager. While most reviews reflect a positive experience, a few mention minor inconveniences, like carrying large tubs of chlorine. Overall, Leslie’s is viewed as a trusted source for pool care, supplies, and support, making it a go-to destination for both DIY pool owners and industry professionals.
Very helpful folks at the store! I came in on a holiday, and they were just as friendly and helpful as if they weren't working a holiday!
August 2024
Awesome place and Sawyer is the best!!! Pool wise, he knows his stuff on keeping our pool sparkling clean. Personally wise, I was an idiot who left my wallet on their counter. When I got home and realized I didn't have it I called Sawyer and he had it waiting for me when I got back to the store. Thank you!!!
October 2023
Friendly and helpful services, pricing could be a little less but overall we have a good experience everytime.
