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April 2024 by Nicha G.
We didn't need for them to be nice as long as they groomed our pet properly, because Customer service is definitely lacking. There was a complete disregard for our dogs anxiety. We medicate him so the grooming is easier however there is no consideration for that and the service started 5 hours later when the medication wore off. There is no empathy and they could care less about the concerns .
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March 2024 by Gwen B.
My dog has been going here for a few months now. When he first started, he had so much anxiety that he wouldn't walk through the door. Now, as soon as we pull up he his crying to get out of the car and dashes through the door without looking back. lol He loves this place and they are awesome!
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March 2024 by Kathy Hernandez
They're absolutely wonderful there,wouldn't trust no one else
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January 2024 by Danishka Alicea Bryant
Great place. Took my dog randomly Monday afternoon and they made time to get him groomed, it did take longer than expected because he didn’t have an appointment and he had a lot of fur but they did an amazing job. Not only did my puppy come back nice and clean but he was happy too!
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November 2023 by Katelyn Collins
Clean establishment, very friendly with the animals. Affordable prices
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November 2023 by Ivette Q
This place has no professionalism, they play with people's time, I made an appointment for my dog 2 weeks in advance, then I called days before to confirm the appointment, they confirmed it! ...when I arrived at the entrance of the place everything smelled of pee. When I scheduled my appointment I gave all the information about my dog such as age, breed and weight. The person who attended us was practically afraid of our dog when she saw him. She had a very bad attitude towards my dog. Why do you work in an animal place? if you are going to be afraid of animals, and yes I have taken my dog to other daycares and its not like that, other people in other daycares are kind to the dogs and reassure the client that the dog will be safe, the person in charge didn't even know What place was my dog's turn to, and by the end they told me that THEY WERE NOT GOING TO ACCEPT IT and I already had a trip scheduled for that day, I DO NOT recommend this place at all, they don't care about dogs and even less about their clients.
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November 2023 by Sara M Sanjurjo
I planed this boarding with a month ahead, also visited the facilities to see where they keep the dogs. Their staff is friendly but they have kids that are not prepared on how to deal with afraid dogs or difficult dogs. I have two females dogs Bella & Rosie. Rosie is a sweetheart but Bella was her first boarding. I dropped both dogs at 7:30am I told them that was Bella first time that they need patience and they told me she will be fine and they will handle. On my way home they called me to tell me to pick up Bella because she does not have strong cage for her and that she bite one of the staff. Bella has never bite anyone, she was just nervous because they have like 50 dogs around in a-small place with only two persons running the place so I had to move my flight to NY and pick up both dogs because they can not handle Bella. Just saying how come you do not have profesional people or enough people if you have such an amounts of dogs barking all over the place. Want to add that the same lady who told me that bella bite was the one who was walking her around. This place is awful for dogs!!! Bella the furious Dog that they can not handle
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November 2023 by Sara Sanjurjo
Replying to your comment to the Owner! Then you need to be prepare for holidays and at least have enough people who can handle all the dogs and the ones can have specials needs. Bella is not an aggressive dog and I told your staff specially your daughter (Mikaela) that Bella has never been relative to other dogs than Rosie, and she told me that she will be fine that actually she wont be there for the holidays but Bella will be handle by great staff . Obviously was not true!!
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September 2023 by K B
The stories about them cutting the animals and them bleeding are true ! My dog is only 4 pounds and has a very large nip on the back of her leg. She was fluffy but how did you break so much skin?! My dog was shaking for hours when she got home. She was so scared. Highly do not recommend !
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August 2023 by Caridad
I've used Ruff n Fluff for boarding and daycare for my Labs for 5 years. They absolutely love it there. Right now, their daycare has been a godsend to keep them happy and busy while we are doing home renovations. Each person who works there adores dogs and it shows!
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August 2023 by Samantha Gray
Please whatever you do, never ever take your pet here. A healthy dog was dropped off and lost its life in their “care.” To avoid this ever happening to another family again, avoid this place at all costs.
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August 2023 by birgit perkins
This place killed my dog due to their gross negligence on Sunday, they have continually lied and withheld information from us making this even more difficult than it already is. If you love your pet don't take them there because they don't care. Only clicked on one star because I have to. They deserve to be shut down and never open their doors again
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August 2023 by k bandz
don’t go to this place!!! a friend of mine chose to take her animal here and it was extremely neglected !!Her most recent post on 8/11/2023.“My boy forever, I had no idea when I dropped you off that I would never see you again. As a few of you know, Smokey was killed by Ruff & Fluff LLC Winter Haven due to their gross negligence on Sunday. We picked up his body Sunday night, and my family and I buried him on Monday. Smokey was my daughter's baby and my snuggle buddy. All this to say, he is irreplaceable and nothing will fill the hole in our hearts from losing him Ruff & Fluff LLC has continually lied and withheld info from us, making this tragedy infinitely more difficult to is a younger boy who was told to shut up by the owner's daughter since he doesn't work there, strangely enough, he was also there as we dropped off our dog on Friday and walked in the back with him. We have been told so many stories from them and all of them were all proven to be lies by several vet techs and vet nurses that saw his body that night. Smokey had severe marks under his chin and belly that were either caused by another dog attacking him or them leaving him outside at 110 degrees for a very long duration of laying on hot concrete. Fortunately, due to my army of crusaders, we grabbed the attention of the news and are in the progress of making sure this never happens to another dog. Feel free to share this post and spread the word so no other dog can be harmed by these neglectful 'workers'.”it’s super upsetting and absurd to even make this post but they need to be exposed!!!!EXPOSE Winter haven Polk County Florida, RUFF & FLUFF LLC !!!!!!!!
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August 2023 by DAVID CHRISTLE
My doggie was DIRTY!REALLY REALLY dirty.He came back to me. Clean. Smelling great. Nails trimmed perfectly.Be was happy and evidently played a lot.The staff are wonderful caring individuals who work professionally and actually care about the animals in their care!They know that the animal they care for is somebody's family member.So... THANK YOU GUYS (girls actually) SO VERY MUCH.
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July 2023 by Gadiel Marcucci
We left our dog here for almost two weeks, we picked him up today requested out to have his nails trimmed and they told us that they only gave him a bath that they forgot to trimmed his nails, we told them it’s fine you don’t have to anymore we live far away we want to take him now, they bring our dog out he was damp they didn’t have time to blow dry his hair they took him inside again, they were taking forever, after 35 min they bring him out, we put him in the car and we noticed his paw was bleeding, they didn’t say anything to us I guess they were hoping that we won’t noticed until we later. We go back inside and told them and they said “ Oh yea it happened when we’re clipping his nail just now” first of all we told you guys not to do it anymore, second if it happened it would be nice if you guys would let us know so we can take care of us. I was mad about it, and the lady said “well it happens all the time” we TOLD don’t do it anymore, they tried to do it super quick and got him hurt. Not coming back ever again.There is another review about the same thing that happened to another dog I wish I would have seen it before taking Max here.
