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February 2024 by Washington
Hasn't been 1 visit out many that I had a pleasant service at this store. Literally done doing business with Authorized dealers. Stay as far away as you can. Lesley has no idea what the difference is between damage and ware and tear. They will do everything in their power to not help a customer with exchange. After I opened 3 lines with these guys, I had to go to a corporate store to fix these guys' screw ups. TMobile has been doing a great job building their reputation, and this store is making sure to ruin that.
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February 2024 by Jayden Andrews
Some of the slowest workers I have ever seen. I have been waiting for over an hour as they casually chat with two families. There are 4 families waiting behind me. Extremely slow workers.
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December 2023 by Angeline
Rob was very nice
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December 2023 by Alex Garcia
rob was a good person to talk to. was in & out fast. we were in to get home wifi and he was able to make sure we got what we needed. recommend this location to other people
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November 2023 by Norman Ferns
Customer service being vital to every organization. Doug the sales tech at T Mobile is a great example of outstanding customer service. He did and outstanding job going through the details to help me with re setting my phone due to a technical issue.Doug is definitely an asset to the T Mobile organization. It is through actions as stated above by employee such as Doug that gives T Mobile an edge over its competitors.Doug definitely deserves some recognition for his outstanding customer service for a job well done.
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November 2023 by Edith M
Doug was very professional and sweet. He made every effort to help us get the most for our money. Thank you!
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September 2023 by Amanda Harris
Doug was very knowledgeable and his experience shows. He was quick and prompt greeting us when we entered the store. He was able to get my payment down to a reasonable amount and this was the first time that I did not wait over an hour to back up the phone. Definitely recommend stopping in to see Doug.
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September 2023 by Brenda Bates
LOVED MY EXPERIENCE AT THIS LOCATION! Representatives were very knowledgeable and swift. Helped me out get into my new device and went above and beyond to make my experience worht it! Definetly go see this team the best of the best! TONIA WAS MY REP SHE DID AMAZING!!!!!!
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September 2023 by Laura Lopez
Great store and environment, worked with the sales person Tonia what appears to be good deal, beside what I walked into for. I ended up getting 2 phones with a “promotion”, I paid my upfront charges, when I left and look into my T-Mobile account I’ve charge $200.00 more on my next bill due in 3 days. I called customer service, the store, they are not available to help me at the time. Of course, I could walk in, but beside is a waste of time.… I’m so disappointed to the fact that I was lied about the fees (charge me 1k in my face but not even a penny behind my back…). Waiting to her back about this within 48 hours.
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September 2023 by Fatima Barber
Great Store Tonia attendance, very helpful and super nice . This customer service is a N#1 . Very friendly , smile, you don't see this anymore. If you need a great service on T-Mobile go there .
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September 2023 by parma29
I have been fighting with T-Mobile on my plans that this store set me up with and after 5 months customer care from T-Mobile tells me that they can’t help me and if the store won’t help me then I am out of luck. I just started moving my lines to Verizon. Do not use this store or any of them in winter haven as if they sign you up for a plan they won’t honor the price given. Save some time and stress and just use literary any other service.
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September 2023 by Jamie Mieles
Ben, Kevin and Dalton are amazing representatives, came in with questions regarding my bill and they got me an amazing deal with devices for the same price I was paying.
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July 2023 by Viktoria Eutsler
Second time visiting this location and experienced high energy, motivated sales staff with excellent customer service. They will not rush you, they answer all questions and they provide you information on promotional products!!! Very satisfied and higly recommend this location! A+ customer service. Dalton helped us today. Thank you!
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July 2023 by Jessica Reynolds
Wonderful service out of this store like always Mirella helped me out today and she was AMAZING!!! Broke down everything from start to finish while with another customer, talk about multitasking!! Overall great experience
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July 2023 by jessica carter
Wow!! Mirella was phenomenal I highly recommend everyone coming to see her! Very knowledgeable and enjoyed all the laughs! If i can give more then 5 star i wiuld!! Thank you :)
