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February 2024 by Helmut Schosinsky
Jordan and Veronica were really helpful. Went above and beyond to help me. They were very friendly as well
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February 2024 by Suzette McDonald
The staff was great they were knowledgeable about the product and the service was great.
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January 2024 by Phoenix Andrews
One of the associates was quick to assist me. I didn't find all that I was looking for, but I got a Magsafe.
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December 2023 by Algarete y mas by: El coyote de las travesura
No customer service ? long time waiting for help,personal have not interest in helping the customer,they was just like they don't give a f? about what is a customer service ???
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December 2023 by stephen jonse
Long story short don’t go here! Go to cypress gardens blvd store.My wife lost here iphone at work around 3pm on a Monday, but couldn’t find it do lack of signal, or suspicion it was stolen. In desperation at 6ish pm, I go and speak to the associate Jordan to get a replacement. Not explaining throughly enough that he added 2 lines and additional accessories to try and “off set” the activation fee. Jorge “The Store Manager” was in the office over seeing everything that night. We were told the phone must be in immaculate shape. Knowing this I get an otter box case to protect the phone. Thinking all is well, gave them great reviews on helping me out in this crisis.4 days after this transaction my wife finds here original phone. We come back to the store. We were told the phone must be in immaculate shape. It is, with it’s original packaging and all. We wait 20 minutes for a free associate(could not make out her name because she had her name tag covered but started with a V) she proceeded to complete the return, handling the phone her self picking it up and putting it down numerous times. Laying it on the iPhones lenses and inspects the phone says it’s fine. Jorge “The Store Manager” must also inspect the phone, and he does and walks away. She proceeds to prolong the transaction. Jorge comes back and says there’s a scratch on the phone and won’t take it back. He proceeds to have a back and forth with me about there even being a scratch. Telling me to call the 611 number for customer service. All the while, he’s texting on his phone, flagging my account, saying the phone was scratched, and not to return it at any other store. I know this because I confirmed it with him. Fed up with this store, wanting to stop all 10 years of loyalty to T-Mobile. I leave disgruntled and extremely unhappy.Following that, I went to the store on cypress, they never got “that call” about me, were able to refund me completely, and undo all the add ons that Jordan put on that were unnecessary!
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December 2023 by Jennifer Nelson
Friendly service. Wait is usually long to get help
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October 2023 by Veronica Dela
Jordan is an absolute super star at T-mobile . He explained the promotions, he was patient, and very funny. He helped me understand so much & he was a complete sweetheart. Y’all should come down to this T-Mobile and ask for Jordan!
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September 2023 by Lisa Marie Rule
I cannot say enough about the Fantastic service I received from Nelson at this location. He immediately understood my needs and had a solution Thank you so much Please give him a raise!!!!
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August 2023 by cailin Chacon
I can't say enough good things about Jordan who helped with changing my service from another provider to T-Mobile. He went out of his way to make sure we were switched without causing any further costs to us and to make sure we had what we needed to get things done. Thank you Jordan!!!
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July 2023 by Zell Curry
I bought a new phone here. A little over a week later I was going through my TMobile account and noticed an installment plan under accessories. They had added a $30 charger, $30 phone case and a $40 screen protector. When I asked about extra cost I was told it was included. Worse than that, I needed a new $10 sim card. What my bill reflected was a new smart watch phone line that incurred a monthly charge of $10. But to be sneaky they placed that charge on a different phone in my plan. Now to be fair when I returned the items I was told that associate was no longer employed and the manager gave me a credit for the monthly amount and let me keep the unauthorized added accessories.
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July 2023 by michael matthews
Excellent place to get T-Mobile stuff an excellent help define your knees for T-Mobile would recommend it anytime I won't do any business with anybody else
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May 2023 by Sophia
I went in yesterday and I saw Jordan.. I've been through a very bad ordeal for the past week.. With At&t and T mobile. Back and forth that took over a week just to get something that would have taken only 10 mins.. But no a week!! When I walked in and told Jordan my issue and asked 1 simple question he said yes, made the call and my problem was resolved in 7 mins not a week!! JORDAN we need more representatives like you that listens, and really take the time to want to help there customers.. your the best!! And I'm grateful!!.. So go see Jordan if you want a caring representative that will get the job done..
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May 2023 by Kim Washington
New service, needed assistance with another large carrier and got just what I needed.T-Mobile, in Winter Haven is The Best with exceptional customer service.
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April 2023 by Eyismara Cuña Galano
This is the second t Mobil store that I come today, and I have to say that I’m disappointed, I encourage you to go online, in that place you will feel like they can’t tell you any phone information till they know everything about your account.It is a shame, another thing is even when you are T-Mobile customer, if you go to make a phone purchase they extra charge you only for the purchase, is not like they are going to give you a present because you are going to spend 1,5k in their store, no, they just tell you, that is charge fee, for the purchase! UG,
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April 2023 by Marleny Torres
Jordan was such a huge help and very patient answering my many questions. I couldn’t have asked for a better service experience. I’ll be coming back and telling my friends/family about this experience. See ya soon!
