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March 2024 by Robert DuBois
Awesome associates!
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March 2024 by Marc Cardoso
Went to this place to notarize a document and I got unnecessary questions. Go to your local bank, they notarize for FREE! Not to mention also the girl behind the counter was very rude and mouthy. She must be the manager !
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March 2024 by Vanessa Dalprat
It's the worst service anyone can hire. When I hired their service I asked if I could pay a special rate for fast shipping and the person told me I didn't have to. And now it's a day late. And the person who will receive it will no longer be there. Wasting my time and money. When I went to the store to find a solution, they told me there was nothing they could do. Ups de winter haven has terrible employees. They don't care about you.
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January 2024 by Candi Colson
I went in to open a mail box and the manager of the place(a blonde or grey haired lady) told me that if I was getting my PO box to receive packages that I would have to come everyday one is dropped off, immediately to pick them up.I had 6 small packages that had collected over about a 3 day span. I cannot afford to drive to my box everyday to collect packages.After explaining to me that they are a high volume store and that I would have to come daily to get my packages,...she asked me if I still wanted my PO box. I said no and paid for my packages and I will no longer use the UPS store.This is after being misgendered at the lake Wales store. Who then lied about the event! So apparently UPS stores don't care about their customers because they have too many. ....I will not use these stores anymore fore anything they are owned by rude ignorant people who don't treat customers right!On line, ups says they will hold a package for 5 to 7 days?....never heard of being told that the would have to come daily to pick up packages? And she had an attitude while explaining this because she was apparently aggravated that I had allowed my small packages to collect for 3 days? Terrible store and rude owner/manager( not sure which)MUCH CHEAPER AND MUCH BETTER SERVICE AT THE UPS CUSTOMER CAR CENTER. I WASN'T EVEN AWARE THAT I COULD PICK MY PACKAGES UP HERE.....SAVED ME 100.00 IN PICKUP FEES! LVE IT WHEN THINGS WORK OUT BETTER! I WILL NEVER USE AN UPS STORE AGAIN.... SIMPLY NOT NEEDED
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January 2024 by Wendy Haider
Very Helpful Staff
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November 2023 by Judy Burton
Employees are always friendly, fast and efficient. They have always exceeded any expectations this customer could ever want. Thank you! ?
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October 2023 by Bev Wood
We use to love this store however we were told today as of November 1st we would no longer be given receipts. How are you supposed to track you item or show proof that you sent an item? Do you no longer value your customers business?
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October 2023 by Shirley Burkett
I am always greeted when entering. This store is very pleasant and efficient. When it is very busy, they process customers as efficiently as possible. I understand there may be a wait, but I know I will soon be called to the counter. We all need to be patient.
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October 2023 by Alfred Feliciano
They bill you $2.35 for printing their own UPS label, because they are not allowed to print “external”. Explanation: Also ink and paper costs. They still give you a print receipt are we gonna pay for that too?
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August 2023 by Vanessa Natal
Went in the store, my Amazon return was extremely heavy in pieces and I didn’t notice I needed to pckg items which is ok they offer boxes we can purchase. Taking a while 4 employees later no one was able to figure out measurements for flat wood pieces to a vanity!!!! Than to top it off they didn’t have a box so y provide such service??? No apologies or offer to help make it easy on the customer they proceed w their day going over my items as if I was a bother like they can’t do anything now leave type!!! Never again I rather stay w the socrum loop location who are people friendly n actually care
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May 2023 by Jordan Toole
Claims its a UPS Store but yet cant send anything on a UPS Account! Makes total sense only reason for 2 stars cause the employees are nice or els it would of got 1
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May 2023 by Ronny Julian
Drove all the way from Winter Haven on mother's Day they were closed Edit: Management admits they are too lazy to upload current store hours and holidays to Google where most folks look. This store is the only one in the area that is open on Sunday. Poor management.
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April 2023 by Eric Stearns
This UPS store charged me $15 for a “free return” from Amazon. Scammers. I called their Corporate HQ and filed a complaint. Amazon refunded me.
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April 2023 by Imelda Delafuente
Beyond the rudest people I’ve ever had to deal with the usual people that are there weren’t there today. Jazz was very rude proceeded to use tape without telling me there would be a charge and then catching an attitude after asking for what. Later calling the store, and Gabby answering proceeded to give me attitude when I ask when the manager would be available. Sad to know the manager probably doesn’t even care either.
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April 2023 by Eugene Depue
Dropoff Amazon free return and attendant sternly said I had to mail the bar code. I asked why can't you just read it as that is what Amazon sent me. She informed me she was “A Proffesioal Amazon” person and again showed me the thermal address. No explanationwhy and no heads up there would be a ridiculous charge. I emailed other then after waiting for her she returned informing me that the charge was $3.xx. I said there was no charge for return. She said the charge is for printing ((one page bar code) She was one aptly asking for help waiting on other customers so why would have any confidence? Guess the “Proffesional Amazon person” should have been impressive.(store on Cypress Gatden Blvd, winter haven)Get her some OJT working with customers. Especially interpersonal skills! Three stars was generous. I left to change their kids hls dropoff. The apparently aren't “Professional Amazon people” as never have an issue there.PS. Store has 5.7 rating and store on 3rd Street inWinter Haven is 109% What does that tell you??
