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July 2024 by Trish Enriquez Drosky
I always receive very quick service by very professional and helpful people at this store. I recommended this store highly.
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June 2024 by Gordon Christian
Luis was the best!!
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June 2024 by Aleia Roberts
Daryl was such a help for us and even came in on his day off when we weren’t able to get things sorted on our first attempt. Could not ask for better service
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May 2024 by Blaise Fischbach
My wife and I had the pleasure of being assisted by Daryl today. He solved our problem and was extremely friendly and knowledgeable. He rocked. Would recommend his services to anyone.
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April 2024 by OfficialJook
Jally and Anthony was mad helpful and very informative
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April 2024 by John Gisler
excellent service
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April 2024 by Kaitlyn Hammock
I had the pleasure of working with Daryl who went above and beyond to get me a new plan and phone. He answered every question I had with confidence and spent a significant amount of time helping me. I've never been happier with an ATT employee, I can't say enough great things.
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March 2024 by Nelly Smith
Only go to corporate ATT stores, this is one of them. Great service and Great Manager, Thank Wanda for all your help!
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February 2024 by Joy Hughley
WANDA MARTINEZ WAS AWESOME! Finally an AT&T Representative who was professional and knowledgeable demonstrating care and concern. Oh AND SHE LISTENED! After weeks of trying to resolve a non-ringing issue, I sought assistance from my AT&T store. I told the initial rep my phone wasn’t ringing and attempted to explain steps I’ve taken to resolve. He immediately cuts me off saying he can’t just give me a new phone. I let him know I knew that and have insurance. Then I asked if he was willing to let me tell my story and he said yes. He asked if I wanted to trade or replace. When I said replace directed me to a tablet stating I’d could do that myself. He didn’t even ATTEMPT to ask me for my ID or look up my account. I had to ASK him to look up my account. Then he proceeds to ask me FOR A 3RD time if my phone rings. I told him don’t ask me that again because it’s been asked and answered. He says I’m trying to help you out. You came in here saying your phone doesn’t ring. I told him I want another rep. Is someone else available? He said without looking at me but NOW looking at my account they’re all on break. He stands saying I’ll get you someone else. In SWOOPS WANDA MARTINEZ WHO ACTUALLY LISTENED! Imagine that. I asked her to please don’t ask me if my phone rings and that he’d asked me 3x. She confirmed active armour wasn’t on my phone. Then went into my account ON HER TABLET, clicked and few buttons and BOOM my phone rings! What was the issue? I deleted active armour but she needed to turn it off in their system since it sometimes glitches. Her peer was so hell bent on sending me to the tablet and asking me 4x if my phone rings, he missed an opportunity for an easy fix. But not WANDA MARTINEZ! She swept in with an “S” on her chest, listened to my concerns and didn’t focus on my frustrations. She calmly resolved my issues, did 2 test calls and explained the issue. I left with a smile. I have WANDA MARTINEZ my thanks then and now I’m giving her a much deserved shoutout! KUDOS FOR BEING THAT ONE WHO DEMONSTRATES CARE AND CONCERN! #beastmode
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February 2024 by Amy Mitchell
One of the agents named Jally was so helpful. She was very kind and patient at explaining things and offered many suggestions that were very helpful. I left the store with a smile on my face, because I now know more about the Samsung Galaxy phone and watch and how they work. Jally was very engaging and delightful to work with. She will certainly be the agent that I want to help me the next time I visit!
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January 2024 by Acleta
I want to highlight the attention of a young woman who helped me this afternoon at the Winter Park store, in North Orange, her name is Wanda, she was very nice and solved everything for me!!! I congratulate you for your treatment and efficiency!!
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September 2023 by Shannon DeWitt
The staff is professional, but they don't want to help with anything that does not make them money. Even though you asked by prepaid AT&T to come to the store for help. They tell you they can not help. Then, one Rep tried to sell me a plan twice the Prepaid account's cost. AT&T fails with International outsourced customer service and having staff that authentically care about the client, not just seeking commissions. It is an excellent brand but has poor leadership and complex ways to use the website to get service and help when needed.
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September 2023 by Rachael Gaglardi
I have been with AT&T for 30 years. After having a horrible experience at the Milennia AT&T store attempting to purchase a new IPhone I went to the Winter Park store. Luis Gonzalez, at the Winter Park store was a welcome and refreshing experience- we bought the phone and all new accessories - he set it up-all I had to do when I got home was fill in my information. It was more than I expected and I will go there, to the Winter Park store and to Luis again for STELLAR SERVICE.
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August 2023 by John Jodway
Thanks to Eton for helping us!
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July 2023 by Solomon Johnson
At&t sucks. Horrible customer service. Horrible technicians. Horrible management. Horrible service. Horrible company. That’s the review.
