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December 2023 by Steve R.
FANTASTIC EXPERIENCE! 5-Stars all the way. In and out in under 60 minutes. This is my 3rd Sienna purchase and will be back for my 4th in December 2024. No reason to buy at any other Toyota store. SM David A., makes it as easy as it gets, He finds the vehicle, I come in and buy it. Simple, fast, effective. Listen to me folks, if you go anywhere else you're spinning your wheels, At AutoNation Toyota Winter Park there is no razzle-dazzle, no three hour negotiating, no hard sell. I went there for the amazing price, will be going back again for the fantastic service.
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November 2023 by Sharon Lopez
had an unpleasant interaction with a Service manager today. The more I think about it the more disappointed I get. I dropped off my vehicle Sunday to have a Toyota technician Install an accessory I bought from the parts department. Unfortunately, the technician working on my vehicle dented my vehicle in multiple spots. The service representative contact me to make me aware of what had happened and he offered to make the necessary arrangements to repair my vehicle. Today I called to get an ETA on my vehicle. After eight phone calls, and 24 minutes on hold I was finally able to speak with a Manager by the name Ronnie. In my humble opinion Ronnie needs intensive training on how to interact with disgruntle customers. I believe that after having my vehicle dented not once but in multiple spots, waiting on the phone for 24 minutes after making 8 phone calls to get an ETA I deserved to be treated better than how I was. I was told by Ronnie that my car was not going to be ready until Monday or Tuesday of next week and when I said that was unacceptable He did not handle the situation with empathy and professionalism. Ronnie tried to convincing me that they were doing something incredible for me by fixing my vehicle, that they damage and allowing me to use a loaner for however long it took them to repair my vehicle. It seem to me he thought he was doing me a favor. Thank goodness I don’t back down from a fight.Ronnie ended up calling me back and told me that the body shop manager promised to have my car ready by this Friday. I really hope that, that is the case.The true is I’m very disappointed in Ronnie, Is not the first time they damage something on my car but the way Ronnie a rep. from the dealership spoke to me that was a first.
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November 2023 by Chloe Bigwarfe
I will always recommend this service center to anyone who is having car troubles. I know I can always count on my advisor to message me with updates regarding my vehicle, no matter who my advisor is. I have always had positive experiences with Auto Nation, but my most recent experience really showed how much the service department truly cares about their customers. Huge shoutout to one of the service managers, Nick, for really listening to my concerns and finally fixing my problem that no other service center could fix.10/10 would definitely recommendServices: Electrical
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September 2023 by Manny C.
As someone that works with many people in Orlando and Brevard areas, I want to make sure that everyone knows how my experience has been with the purchase of my 2023 Toyota Sequoia!First, I had to follow up on the floor mats I had purchased as they didn't have them. Then they were sent to the wrong address which I never gave them; but must of had from years ago purchasing from Auto nation. No big deal, I kept following up and got it resolved. The second key took 9 months to get in, again no big deal. It is what it is. Here is where I am beyond livid. They told me I would have four years free service (oil changes) Toyota guard and shield. I asked the financing manager, I believe his name is Saul for paperwork on this. He assured me numerous times I didn't get any paperwork it is in the system! They never entered it in the system, I called to follow up, received a call from this financing manager that he doesn't have it in the system do I have anything to show!??? Are you serious? He was the one that told me it would be in the system and I don't need anything. He then told me he would look into it and call me back. It's been 9 months now that I have purchased my vehicle and still nothing. I own 4 cars and typically purchase a new one every 3 years or so and this is how they treat someone who spends $80,000! I can only imagine if I spent $10,000. You guys should be ashamed of treating any of your clients this way. Over a few hundred dollars or even a thousand whatever the cost is, you lost a client and any referrals from here on out. Financing manager for lying and not calling me back: Saul you should be ashamed how you handled this. I could already tell when I was in there and not getting some of the extra warranties that you had an attitude, but this was the icing on the cake!Manny CanhaBlue Marlin Real EstateReal Estate ConsultantDirect : 440-320-0022
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August 2023 by Stephen M.
We found some vehicles online that we were hopeful about for my oldest and their partner. It was a long drive to get here and they did have a lot of vehicles to look at The ones that we saw had a lot more issues on them than I prefer. The first one we looked at had some major damage and had been in a couple of big accidents and it had had I believe three owners. The second one we looked at was in much better shape and definitely looked a lot better. We had been seriously considering it and I talked to the two of them about it for a bit. My kid had some reservations about it so we ended up not buying it and afterwards they were very happy they hadn't. We just didn't get as good of a vibe from this place as we had hoped for. If we had quite a bit more money to spend we might have actually bought a new vehicle here but I just wasn't as happy with the used ones I saw.
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August 2023 by Colleen F.
If I could give this Stealership negative stars, I would do so. They are just not dishonest- they are thieves.I purchased my car this this location and used to like it but it is completely horrible now. You do expect a certain level of upselling- and much higher prices - at a dealership. That being said- these people are flat out dishonest and not to be trusted. The last time I was there- late February of this year - they sent photos of the engine and suggested that I replace the drive belt. It was a legit issue but, due to the high costs, I went to another garage and had it done immediately afterward.A year ago, I replaced the battery for a completely new one.Against my better judgement, I made an appointment at the dealership for an oil change strictly due to convenience of location. When they inspected the vehicle and followed up with a list of issues that needed to be handled, surprise, surprise... they sent me two photos of a "drive belt that needs to be replaced" and "battery that is bad". Which is completely untrue- and they knew it.The service reps admitted they had made an error, apologized profusely (while making a bunch of nonsensical excuses) and comped my oil change. Nice enough but my question is really- what type of corporate leadership allows this type of behavior? I truly don't believe it was just the service rep. And they kept repeating that "they needed to be better" at how they relay information to the customer.And guess what? All of the photos with comments have been retracted are no longer able to be opened. Of course.Be careful of this location.
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August 2023 by Debbie K.
I had a great first time experience buying a new car at this location. This location was recommended by a friend and I received incredible service by all the workers I spoke with. Sean was my salesperson who was exceptionally kind and patient. He really helped me decide on a car and all of my questions were answered happily and thoroughly. I really felt comfortable throughout the buying process as well, Edward Haywood was very knowledgeable and gave me such a good deal on a brand new car. I love my RAV4 XLE Premium and thankfully I was able to drive the car home that very day!
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July 2023 by Kerry Welch
Very professional; quick; excellent communication on issues and work done; not condescending.
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July 2023 by Steve Kaminsky
From sales to service the staff members are cordial and the atmosphere is friendly.
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June 2023 by Patricia Valera
I purchased my first vehicle 2023 Corolla here! Awesome sales and finance team. They were super helpful, honest and clear about prices and processes! I will definitely recommend them and will come back for my services appointments or future purchases! Thank you for helping me with such dedication!
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June 2023 by Eric Godfrey
The car buying experience was good, but service after was not the best this last time. Their goal is to get you in and out in an hour for an oil change, took almost three hours. 2 hours and 53 minutes to be exact. It’s not like they were backed up because I was the first appointment in the morning at 7 AM. No communication. the service technician did not send me a text message saying “hey we’re behind” or anything like that. I actually sent them a message…no response. I get that my oil changes are free because I’m still within their service plan, but I have to drive from all the way south to come up to get this done and to wait three hours. I might as well take it and pay the money at a place closer to me.
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June 2023 by Kevin Suárez
I went there to find a Camry of the year and he was awesome, the treat, and confidence was amazing! I’ll be there again. Thanks Jorvin Benitez
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June 2023 by Ashley Simpson
Great experience. Always friendly.
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May 2023 by Randy Gonzalez
Nick from service was amazing. Will definitely be bringing my cars here from now on!
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May 2023 by CHEF TIFFANY
My partner is REAL LIFE LIVING THINKING PINK! She got mislead and mistreated by the service advisor handling her vehicle. The worst part of it is that I spoke to all the managers, even the ones that claimed to be a manager and gave incorrect information. Autonation claims to donate and care about people with breast cancer and they just let all these people abuse the situation. I am not sure why we didn't just go somewhere else and buy the car. After everything they didn't deserve our business. As for anyone wondering why I didn't just hire a attorney is because I'm thinking PINK and supporting my partner!
