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November 2023 by Lori L.
20 years ago my husband and I were on vacation and he happened upon Bay Hill Jewelers. He had Stacey, the designer, make me a custom ring setting to upgrade my wedding ring. 10 years later and then 20 years later we have gone back to upgrade my ring again and we have continued to receive the same quality and exceptional service as before. One of a kind unique custom jewelers with fantastic quality. They are THE BEST!!!
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August 2023 by Stone Posley
So I was walking down the avenue and I saw a gorgeous diamond bracelet in the window, when I pressed the door bell to enter I waited in the heat for 3 minutes give or take waiting for the door to be unlocked so I could enter the store. Someone then asked through the intercom “how may I help you” I told the lady I was wanting to look at the bracelet in the window, she then said “well what are you looking for something particular or just looking? “ I said to myself I could of sworn I said I was wanting to look at the bracelet in the window, she then told me “oh we are appointment based only” I felt like she had dismissed me so rudely might I add. She didn’t even try to tell me how to make an appointment she just said what she said and left it at that. I was not only puzzled because she could have just told me that from the beginning but I thought to myself I feel like I’m being racially profiled and sure enough I was right…. KEEP IN MIND THERE IS NO SIGN ON OR NEAR THE DOOR THAT SAYS APPOINTMENT ENETRY ONLY!As I walked away a little upset and still puzzled by the woman’s snappy remark I looked back and saw 3 white women looking at the jewelry cases just pointing and looking away and one of the women buzzed the doorbell and the same woman came on the intercom again and told them to just “come right on in the door is open” and they all just walked right in….. I now knew this was not a misunderstanding this was our right racism at its finest. I don’t know if it was because of my appearance in a regular t-shirt and basketball shorts but I do know it was because my skin tone… I was and still am appalled this store is a disgrace and needs better employees it’s 2023 and this is what’s still going on. It’s not only distasteful but it’s honestly disgusting. I shop at a lot of places never have I ever had this happen to me before, at the age of 22 I can honestly say I’m not only appalled but I’m beyond disappointed.
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July 2023 by Jordan Cole
Elana was absolutely fantastic in our experience with finding a ring for my future fiancé/wife. We were brand new to anything dealing with engagement rings and she made us feel right at home and catered to our every need. The attention and support she provided throughout the process was as if she was shopping for her own ring. Highly recommend Bay Jewelers and I know Elana made my future wife’s dream come true!
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July 2023 by Marisa C.
Beyond impressed with my custom engagement ring that Bay Hill Jeweler's helped my husband make. He told me he went to a few other Orlando jewelers and this store had the best fire cushion diamonds. My engagement ring was a surprise but I gave him hints on what style I liked. Bay Hill did an incredible job making the ring, with a low profile but still high enough to put another band next to it. They were also helpful with styling and suggesting to not put diamonds on the back of the band. Bay Hill will also clean your ring whenever you come by to visit. Service is really nice, they aren't pushy and they offer free drinks while you're in the store. They are closed on Sunday/Monday, so keep that in mind before visiting.
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February 2023 by Mary-Beth E.
I had a fabulous experience shopping here yesterday. The staff was knowledgeable and friendly. The store is full of unique pieces. If it is time to indulge yourself, go find it here!
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December 2022 by Sabrina Courbin
We visited Bay Hill Jewelers looking for a groom’s wedding band without a clue as to what color, shape, cut, etc. he wanted. Olivia made sure he tried on the right size and showed us several different options. We eventually found one that we loved and she helped us order it. I would recommend this jeweler to anybody.
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December 2022 by Lauren M
Amazing experience here with Elana! She was so helpful and personable. I had almost given up on finding a wedding band that would fit with the unique prong design of my engagement ring, but Elana was determined to find the right ring for me- and she did!
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November 2022 by Jessica Bowles
Great jewelers! Brought my MIL heirloom bracelets to them for resizing and they never gave up. It wasn't an easy fix but they persevered and the results are perfect! Thank you so much Doraine great job!
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November 2022 by Hannah Schilf
I just had a consultation with Elena. She was absolutely amazing and would not want to go anywhere else to design my ring! 10/10
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June 2022 by Liz Jennings
The staff couldn’t be more welcoming and attentive. The selection is extremely broad and beautiful. I didn’t have a big budget for the gift I was buying, but I found the perfect piece with Danielle’s help. A big thanks to owner Stacy Papp!
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April 2022 by Kaitlin Mooney
We bought my engagement ring and wedding band from the Wedding Ring store in Winter Park. Pleasant experiences for both purchases and every 6 months for ring inspections.HOWEVER, I brought my ring in for repair when one of my melee diamonds fell out after dropping my ring and it’s been a disaster. I was told it would take approximately 2 weeks and they’ve had my ring for 2 months… Every time I call I’m told “I don’t know, I’ll find out and call you back”. I never get a call back. I’ve received a variety of excuses which always blames the repair company with no accountability or ownership of the issue by Bayhill Jewelers. At this point, I still don’t have my ring back and I’m fully convinced they’ve lost it and are scrambling to recover.
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April 2022 by Jessica Strauss
I picked out my engagement ring here which my fiancé later proposed with. I LOVE the ring, but had trouble finding the right size. The back of the ring band has delicate little scallops and after having it resized multiple times the scalloping had been flattened, misshaped, and distorted. I was devastated. The manager, Stacy, did everything she could to help me and ultimately we had to send the ring to their manufacturer to have the back of the band remade. I got it back yesterday and it is absolutely perfect! It looks like nothing had ever happened to it. I cannot thank Stacy and the whole team enough for working with the manufacturer and helping me find a solution. Everyone was so sweet and kind the entire time even though I was constantly checking up on the ring while it was away. Very patient and understanding staff. I can’t recommend enough!
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March 2022 by Jeff Rude
Good prompt service. Classy place. Would recommend.
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January 2022 by Kimberly Menendez
Bayhill Jewelers is amazing! I went in with my friend and little sister to try on engagement rings for the first time. I was super nervous after having not so great experiences at other jewelry stores, but Gaby welcomed us and made my day 1000x better! She explained absolutely everything to me, let me try on so many rings so we could narrow down my style and was beyond patient. I really appreciate how thorough and kind Gaby was and I can’t wait to go back! I’ll add some Pictures of some of the most beautiful rings I got to try on!
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December 2021 by Jane Curtis McLean
We had the best experience with Igor, Lauren and Stacey! THANK YOU! My daughter’s engagement ring was perfect!
