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February 2024 by Kent Blazic
I had to give a review after reading some of them other ones. Every time I come here I have a very good experience. And the people that work here are very professional. I drive all the way from Conway because I prefer going to this particular branch....
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February 2024 by Stephen
Don't expect to be able to use this bank or it's services. The parking lot apparently gets used as a valet parking lot, which results in the self service isles being blocked and unusable as they instead have cars parked in them diagonally so nobody can even get through. People double park in the handicap spots without even having the placard for it. Overall a complete joke of a location.
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October 2023 by Mike Riscica
They made up a problem that didn't exist, to get me to open a checking account.After my mortgage was sold to Chase, a Banker at this branch told me, if I want to avoid a $12 fee to pay my chase mortgage, then I had use a chase checking account to make the payment. This required me to open a new checking account which I didn't need or want.This didn't sound right, but i opened the checking account and decided to wait few months to see where the $12 fee occurred.There was no penalties in paying my mortgage with a non-chase account. The only fee that occurred was due to inactivity on the chase checking account I didn't want or need.I tried to escalate my situation to the District Manager and have this banker fired, however no one seemed to care. Probably because at the end of the day he's still making money for Chase.I have no trust in Chase and I’ll never use them again for my business or personal banking.Take your banking across the street to Fairwinds and you'll be much happier.
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August 2023 by Robin Canfield
Signed up for new business accounts here earlier this year. Chase representative told me to my face that with the new accounts I would be reimbursed for all non-chase ATM withdrawal fees.Came back from working two months abroad. Saw a list of fees for non-Chase ATM withdrawals. Inquired about when I would get reimbursed and the response was “we can reimburse one non-chase atm fee a year”Apparently the Chase rep at this location straight lied to my face.
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July 2023 by Dee G
Ok experience seen better chase employees at other branches, this place need changes
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July 2023 by Gabriela Sofia Esteban (GSE Arts)
Please fix your atm machines they are always broken
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January 2023 by Ady Dickinson
No after no, after no. Simple banking? NOT here. Want to open an account? NOT here. They don’t have the people to o do it. Bring your minor child to change pin on debit card. Can’t do it here even if accompanied by the parent/owner of that account! Because the minor has no id with him. No, after no, after no.I was told “it’s the same everywhere”. “Prove me wrong”. The teller said.
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October 2022 by Barbie C.
Super friendly & attentive bankers! Very helpful!! They got me in & out quickly which I really appreciate. The bank is also very clean & well-decorated. Will definitely go back to this location.
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May 2022 by Tom Croom
Do not come here. No tellers. Everything is automated, and the machines regularly breakdown and use. Sad example of banks trying to cut down on human labor versus paying employees to do jobs.
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March 2022 by Natashia R
How is this place in buisness? I walk in to just add myself to my husband's account and we see there's no tellers. Fine, but the other bank person there was doing nothing, just went and hid in her office. Only 1 person there apparently doing anything. Then there's the kid in the front that just navigates ATMs for people. Horribly place. Why are they even here?? 30 minutes later and still, nothing.
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February 2022 by Amy Glover
No teller so I can't cash my check. No mention on Google listing that there is no teller and this bank can't do bank things, like simply cash a check. The listing even says they can help with banking, checking and other needs. Not cool. I wasted my.time coming here and still haven't accomplished a simple check cashing.
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January 2022 by william frey
Randy gives superior service he respects customers not like the Afro American person next door who is very bias and selects his customers by color this guy has an attitude problemRandy is very polite and detailed oriented he is willing to help and that is how customers come back to the branch which already has a very low score certainly not because of randy
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September 2021 by Alison Black
If you want service DON’T COME HEREArrived to do some banking on my lunch hour at 1:39I was told their banker was out to lunch and would not be back until 2:30-3o’clockI could check back then to do my businessHow funny I’m the CUSTOMER-NEEDING SERVICE coming in on my lunch hour to try to get service to move my money of $125,000Just to be told I could come back when they had somebody Available on their timeframeNot clear I’ll be banking with this institution much longerBy the way there were THREE other associates in the bank that could NOT help meHas anyone ever heard of cross training so that they could provide service to their customers????What exactly is this bank paying these people for??
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June 2021 by J Mehta
The customer service has gone down here. The representatives are super lazy. Also they don’t accept cash as deposit making it very inconvenient for customers.
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June 2021 by brody
Worst location ever. Open your drive through!