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January 2024 by Angel W
Thank you so much Antony Avella. I was searching for my wallet for two days straight. I had called the FBI and the CIA. I contacted the police to put out a APB. I started training in martial arts and criminal forensic techniques. I was ready to go international like taken with my particular set of skills. Fortunately i didnt have to turn europe into a hellscape. I really appreciate cubesmart and its employees.
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December 2023 by Leah Webb
Used this facility for work. Clean building and grounds. Lovely humans to work with at the front office, they were responsive and helpful. Would definitely utilize this space/location again, the only reason we moved was to get a storage unit closer to my home on the west side of town. Highly recommend.
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December 2023 by kitty ray
I love this place. Customer service is fantastic and the facility is really nice, clean and secure. It’s nice to know my stuff is safe in here.
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December 2023 by Indira Mohamed
Renting from this storage facility has been an absolute nightmare. I'm not sure if the way that I've been treated has been racially motivated or if Jovan and his store manager are just taking advantage of the fact that I'm 2,500 miles away and can't properly advocate for myself, but in any case, these two men are complete menaces and they're doing unethical business. I rented a 10'x8' unit in August 2023 and I planned to store my things for 3-5 months while I move cross country and get settled. I knew my monthly payments would be late simply due to my pay schedule. If I choose to pay late fees, that is my perogative. Whenever my payment is late, Jovan calls and basically harasses me. I mean he has called upwards of 10 times in one week. To make matters worse, he speaks to me with such hostility and dismissiveness. One time he told me that he's "not going back and forth" with me when I was asking clarifying questions. Another time he told me that he wouldn't answer my calls anymore and he hung up on me. I had to call the store 50 times on a Saturday morning to get an answer. Another time he told me that his manager did not want to speak to me and he stated that when his manger found of that it me was me on the phone, he left the store. I asked for his District or General Manager's contact information and he flat out refused to give it to me. Today I received a text saying that my payment was past due. My payment was due on November 28th; today is December 6th. I planned to pay my bill on Friday December 8th. A few hours later, I received a receipt. He or his store manager ran my card without my permission (I am not enrolled in auto pay - I'm positive.) This promoted me to call my bank and cancel my card. The funds that they tampered with was my rent that was pending debit. I would rather owe a late fee on a storage than a late fee on my rent - the latter is the case now. I will be moving my things out very soon. I will never recommend anyone else to do business with them.
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December 2023 by Indi M.
Renting from this storage facility has been an absolute nightmare. I'm not sure if the way that I've been treated has been racially motivated or if Jovan and his store manager are just taking advantage of the fact that I'm 2,500 miles away and can't properly advocate for myself, but in any case, these two men are complete menaces and they're doing unethical business. I rented a 10'x8' unit in August 2023 and I planned to store my things for 3-5 months while I move cross country and get settled. I knew my monthly payments would be late simply due to my pay schedule. If I choose to pay late fees, that is my perogative. Whenever my payment is late, Jovan calls and basically harasses me. I mean he has called upwards of 10 times in one week. To make matters worse, he speaks to me with such hostility and dismissiveness. One time he told me that he's "not going back and forth" with me when I was asking clarifying questions. Another time he told me that he wouldn't answer my calls anymore and he hung up on me. I had to call the store 50 times on a Saturday morning to get an answer. Another time he told me that his manager did not want to speak to me and he stated that when his manger found of that it me was me on the phone, he left the store. I asked for his District or General Manager's contact information and he flat out refused to give it to me. Today I received a text saying that my payment was past due. My payment was due on November 28th; today is December 6th. I planned to pay my bill on Friday December 8th. A few hours later, I received a receipt. He or his store manager ran my card without my permission (I am not enrolled in auto pay - I'm positive.) This promoted me to call my bank and cancel my card. The funds that they tampered with was my rent that was pending debit. I would rather owe a late fee on a storage than a late fee on my rent - the latter is the case now. I will be moving my things out very soon. I will never recommend anyone else to do business with them.
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October 2023 by Dina H.
I've had a storage unit here for 2+ years. My only complaint is that it is pricey. It was reasonable the first year then they hiked the prices up.
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August 2023 by Francesca Press
Javon was so helpful and professional. The place is clean and you feel safe.
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August 2023 by Jennifer Giordano
This facility and staff are great!I needed to coordinate leasing a unit remotely and Javon (store manager) made this process so easy on us. He was extremely helpful, professional and polite. Once we got there we saw that the unit and facility are well maintained and secure.
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August 2023 by Rick Wongchinsri
Very clean and well maintained storage facility. Management is also helpful. I had an issue with my rate being higher than the initial quoted amount and Anthony was very helpful in getting the issue fixed with a quick turnaround.
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August 2023 by Rozana N
The staff was very friendly and helpful. They answered all our questions in detail and made the move very smooth. A huge thanks to Javon. Thank you for all your help.
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August 2023 by Channel 22 R
Javon is excellent promote ahead of peers just an amazing person and knows his stuff. Do not lose him he is an asset.
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August 2023 by Fran F.
Jevan at CubeSmart in Winter Park Fl was beyond helpful. My daughter and her roommate had to move out of a moldy apartment very quickly and we had a gap time to get into the new apartment. The storage facility is phenomenally clean and Javon who was the manager at the time when they moved in was responsive and helpful. The girls needed a bigger unit than what I purchased site and Jovan came to the rescue got them in the bigger unit without wasting any time.He went to above and beyond to help make the experience, less stressful and we are very grateful for that.
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June 2023 by Stephanie Parker
We have been here for a long time and we appreciate the kindness Anthony has shown us. The only reason we stay here. It makes such a difference when you hire genuine people. Thank you.
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June 2023 by Hugh Cowdin
Mr.Avella was gracious and accommodating of my storage requirements.The facility is spotless.It's all good.
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June 2023 by Teresa Newman
The staff members are wonderful. Very helpful and friendly. The facility is very clean and access is great.
