-
March 2024 by Misty G.
This was a nice and easy transaction. JJ was awesome. If you have a choice, this Enterprise car rental was far better than the one in Casselberry. We reserved ahead of time and the perfect car was ready and waiting for us. Return was also easy. No long lines. I'll be back!
-
December 2023 by Charles Entress
Called multiple times and booked a rental, but they would not accept my payment method because it is a prepaid Cashapp card. This left me stranded 15 miles from home. They offered no resolution, just apologies. I now have no rental car and no way to get home without spending another $20 on a ride share app. Thanks Enterprise!
-
December 2023 by Elena Kiseleva
Great so far. Picked a car in 3 min, literally. Very impressive. Found a discrepancy in the rental agreement in email, called, and it was fixed at once. Cannot be any better
-
November 2023 by Jazz Murphy
Justis was amazing!!! If I could give 10 stars I would. The service he provides over the phone and in person is exceptional ?. I will be visiting again thank you
-
November 2023 by marcedus ramon
Customer service was professional and took care of every detail and made sure the car was good to go. They also did follow-up calls to ensure that everything was ok and that I was happy with the car and that there were no issues. I appreciated the emails and text reminders that they sent. I will be renting again in the near future.
-
November 2023 by John Mcphillips
I have to travel often for work. I always rent from this location. The staff is always friendly and helpful, not to mention fast! I am always in and out in a few minutes! They are the best!
-
November 2023 by Rakhail Cannon
I’ve gone to this location twice and each time was amazing. Everyone is nice and very professional. They get you in and out. I will use this location every time no matter what. Absolutely the best location.
-
November 2023 by Madison R.
A young man named JJ was such a big help when I went to return my car. Amazing customer service!!! Thank you JJ!!!
-
October 2023 by Marie
I rented a car for a few days to go out of town at this location. Upon arrival Daniel got me checked in less than 20 minutes. He was really friendly and helpful. During my time with my rental I came across a little issue. I called the location and spoke with Justice and Gabriela who both were AMAZING! They assured me that everything would be token care of which is was and they provided me with excellent customer service it was a situation out of their control and I wouldn’t let that stop me from booking a rental car from this location. The service, care and support from the team was so GREAT! Gabriela called me the next day to check and make sure I was good and I thought that was very sweet of her. Gabriela, Justice and Daniel thank you all. See you guys soon :)
-
September 2023 by Irma C
The location I chose did not have to vehicle I reserved. The team worked with me as always. They assisted me with a rental to accommodate my needs especially since I was working with a timeline.I’ve use the Enterprise Rent-A-Car location on Fairbanks in Winter Park a few times. Thank you for always providing excellent customer service!
-
September 2023 by J
Staff is very attentive, amazing customer service. Went above and beyond, and were very patient. Only thing that seemed wrong was i had to pay for a more expensive car because they didn’t have the car i reserved when i arrived. I believe that’s on enterprise not the location
-
September 2023 by Shirley Moore
Getting a rental through Enterprise was very easy and efficient. I think it was a little expensive but over all a great experience.
-
August 2023 by Steven Q.
WORST EXPERIENCE EVER My rental was set up by my insurance after my car was stolen in Atlanta. Before picking up the car I called this branch (my local enterprise) to see if I could swap out the vehicle for a less expensive one when I got back to FL. They assured me this was absolutely not a problem. Long story short - for a week this branch has been stringing me along telling me they either have my car or will be getting some in the following day only for that be untrue. Now one week to the day since they started these empty promises, they have now told me they can't help me and I need to go to the airport. Not only have I wasted so much time with this branch, I've wasted money on a more expensive rental due to their lack of care and professionalism. Please avoid this location
-
August 2023 by Marco Matias
Dirty car,overcharged,if your insurance haven't closed the contract they will charge you without asking you anything & of course you deal with your insurance they have to reimburse you our screwed up & that's your problem,my worst experience ever... Not ever again...
-
July 2023 by Shaquita D
This is always the location I love to go to. I booked my reservations online and went there to pick the car up. It's always a quick in and out to get me on my way. Also, when returning the car, they're prompt, courteous, and such a simple process to go to. I definitely encourage you to do everything online. That way, when you go there, they'll have all your info. It's much better now booking compared to years ago. Only car rental company I do business with.
