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October 2023 by Betsy Lopez
The cashier was rude this evening . I had a few things and to make her job easier I just told her to throw everything in the storage basket I was buying. And she rudely said “I’m not a supermarket” I just walked away like an adult. I work retail as well and I don’t treat my customers that way. I was just trying to make your job easier and save bags smh !
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September 2023 by celso mascarenhas
Good store but almost out of stock some items
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July 2023 by Erica Buchanan
On Sunday I walked into your store to look for a thermometer and hair color. I found both. The thermometer was included in a pack that you would use for a baby and sense I didn't need all of the other items I figured I would check the price to see if it was worth it. I also went to your hair color section and saw that the color was $5.40. I picked the Jet black and proceeded to the front to check out. I ask the associate that I learned name was Demaris to check the price of the thermometer. After aggressively rubbing the package on the desk she scanned and said $9.00 you want it with the most inpatient appearance and expression that you could imagine. I told her no (sense I only wanted the thermometer) and she handing the package back to me and said "You can go put it back!! Now I had no problem with taking it back at that point although I thought it weird to ask the customer to that and have never seen this being asked if any other customer as long as I have been a shopper. Which is well over 40 yrs. But I was willing to move past that until I saw her ring the hair color and it showed$6.00. I looked back as the hair color section can be seen from the register and said the cost on the display is $5.40. She twisted her brow and stated in an extremely unprofessional manner "Mam!! I am not a manager!! I don't know what you want me to do!.Then she. Began to speak in Spanish to someone who at the time was sitting in the ground and out of view but mentioned that I was complaining over a few cent. I informed her that it was more than a few cent it was .60 cent and the cost on the shelf says$ 5.40. I was direct in my approach since she had shown herself to be disrespectful to the customer and purposely switched to Spanish so that she could say things out loud believing that I would not understand her. The person on the ground originally told her..(later discovered her name to be Mauri)."You can give it to her for that price since it's up there for that.". Demaris goes to her register and says do you want me to give it to you for that price? I stated mam its in the shelf for that price it's only right. That is false advertising! A violation of customer service along with your disrespect towards a customer!" Denaris says"okay you dont want it! I believe she wanted me to beg for something that was clearly a mistake on the store. Also why would the price be different for the black hair color ? The African American hair color products are higher than all of the rest. I could have shipped anywhere but choose Family Dollar because of its location to home. Needless to say I left all of the items at the register even the one she instructed me to put back. I walked away and she sarcastically said "Bye"!.Very unprofessional,and not something I have ever experienced at any of the Dollar Tree or Family dollar brands. Her name is Demaris, Mauri may have been a manger not sure because she was sitting in the floor counting money without any discretion so maybe not. Demaris was most rude and did not display company values or even personal home training on how to respect others. There were other customers who saw how inappropriate she was. Although I am sure I make about 5 times the money she does;I would never treat my clients in such a way. I doubt that I will ever return there and I will be sure to alert all of my social media friends and followers in regards to this treatment. I am in the process of filing an official complaint. I felt discriminated against and completely disrespected.
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June 2023 by michael torres
I think it's called My Family Dollar Store family $5 store prices are going up so I'll give you all three stars
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May 2023 by Jose Perez
This store have a nice customer services. They always have good inventory of products.
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May 2023 by Demetrius Natal
First off i would like to say this is not about the entire staff here but 2 of the individuals that i had to encounter today april 21,2023. I had went into family dollar and was trying to load money on to my card service, this store is listed as a reload location. The 2 ignorant individuals working one stated that they do not and will not reload because of some one else who was named, yessenia was very rude and facial expressions are not of proper customer service. As tempted to have wanted to make a smart remark but i just said thank you the other young lady did not have her name tag display but was wearing a black hoodie with red clouds on them was another ignorant individual as well as they both seemed to have been bothered with my service request. I have gone here before to load a card with no issues and now seems to have been a problem these 2 individuals would have been terminated if they were my employees. No home training or people skills please do something about this because this is usually there entire demeanor every time i have been there and this lady is working. There are some employees who work here that are amazing and do care about customer satisfaction.
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August 2022 by Brian Dennis
Friendly checkout pretty well stocked easy to find prices best deal is probably candy didn't take any pictures but did buy a water for the homeless,?
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April 2022 by Taz R
I will only bring my car here and no where else. I have never had an issue here and the whole staff is AWESOME!!!
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December 2021 by Maria E. Velazquez
Friendly employee's. Went to big names and big stores, looking for white poinsettias... none! And where do you think I Find them.. Family Dollar at a great price!??
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December 2021 by Beverly Cline
Bought 50.00 in products, the cashier didn't give me 1 bag of them. Now I have to make another trip there to try to get what I purchased last night.
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November 2021 by Shannon Carey1
They have excellent prices on core water and Starbucks cold bottled coffee also great prices on dog treats. Cleaning supplies and toiletries are much less expensive than grocery store or Wal-Mart
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October 2021 by Ivette Soto
This store is so lazy that they can't even go to the parking lot to get there carts back, so they just don't let you take them out of the store, so if you purchase many items or heavy items you will have to make multiple trips just to get all your stuff on your car!! This is ridiculous!! There good enough to take my money but not good enough to make it easy to get my stuff in my car, I will take my business else where!!
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June 2021 by John M.
Typical Family Dollar Store, however, this one is conveniently located on the corner of University and Goldenrod in the Publix shopping center. Since it is on this shopping center, there is plenty of parking. The store has the usual merchandise that you would expect in a Family Dollar. Service was ok, nothing stellar, but nothing terribly bad, either. Overall, an ok experience.
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May 2021 by Ian Thompson
Quick easy
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March 2021 by Jaquie Reyes
Great customer service ?
