-
December 2023 by Alejandro
"I had a terrible experience with FTB bank and I would not recommend it to anyone. The customer service was awful and unhelpful. I encountered numerous problems with my account and it took forever to get any issues resolved. When I called, I was put on hold for extended periods of time and then transferred to different representatives who were unable to help me. It was frustrating and time-consuming. I regret ever choosing this bank and will be closing my account as soon as possible."
-
December 2021 by Tor Garvey-pettersson
Never have a I felt so belittled by a person. Let alone the Branch manager of an establishment. mr Rafael Rios made me feel like an idiot for wondering why my regular paycheck was being put on hold for over 2 weeks. This also meaning that my check deposited on December 15th won’t clear til after Christmas ruining my families holidays. So instead of trying to explain exactly why my paycheck was being put on hold, or letting me cancel the transaction to go cash my checks in person, he told me they don’t want my business and to close my account when the checks clear… DONT BANK HERE. The branch manager is extremely unprofessional and rude.
-
November 2021 by D R
Went to make a deposit and put in about $75. The machine couldn’t read a 20 and a 1 and gave it back. I resubmitted the 20 and it took it. It wouldn’t accept the 1, so I kept trying but it wouldn’t take it (brand new bill). It asked if i wanted to cancel the transaction and i said “yes”. It then only gave me 20 DOLLARS BACK! I am on a budget right now and needed that money so I can open a storage for my move out. It’s all the money I have, and the teller just told me to call. I had no ticket and no proof of how much I really put in there. $50-60 that ATM ate.
-
October 2021 by hector martinez
I went to the bank this morning to do transactions and an employee start having issues with me for no reason waiting in front of the door and I don’t know if it was my work clothes that she felt some type of way so I went inside after they were open and the maneuver Rafael was really mean to my father and I threatened me to close my account if I left a review show
-
October 2021 by Makenzie Campbell
Worst banking experience of my life at this specific location. Been with 5/3 for a decade and never experienced such poorly trained, rude and just downright unhelpful and useless staff. Avoid this location at all costs.
-
September 2021 by Debbie Boykin
I’m a senior who broke her ankle badly during COVID-19 and had 3 surgeries on it. This bank closed my account without any alert, email, warning, etc. after it went dormant. I had tried to be a good neighbor and help the bank by keeping my account open during COVID-19 as manager, Rafael, asked me to. He said there were no fees. I made mistakes, too, which I admitted, such as not checking my statements for the last 2 months with dormancy fees. Rafael couldn’t reopen the account - totally powerless - even asking his supervisor. I was willing to make a large deposit or whatever. He said the “system” won’t let him reopen it. Nothing he could do. Not very neighborly - not very good customer service. I was sorry it ended on such a negative note.
-
August 2021 by Writing With Light
No one picks up the phone or answers emails or live chat. been on this thing all day. about to miss my university classes. Do yourself a favor and stay away from this bank for good.
-
August 2021 by the alienated earthling
Been on the phone since morning till noon. simultaneously on the chat. they dont pick up my phone or reply to my emails. worst service ever. stay away, I missed my university fee deadline and got fined. received no help from them. worst. stay away!
-
August 2021 by m torqued
worst bank on the planet. they dont respond to your emails or phone calls. I got fined for not paying my university on time as their banking services weren't working. tried calling, emailing and live support. nothing worked. i still haven't got the chance to speak to a human representative
-
December 2020 by Kim Burke
It is absolutely ridiculous that you have to wait 20+ minutes to deposit a check or make a withdrawal in the drive through, when there is no one in front of you. The new guys they have working here need to be fired. They obviously don't have a clue what they are doing.
-
December 2020 by Addison Barrios
Always an excellent experience, the entire staff goes above and beyond to help, especially Rafael Rios. Rafael is always there for you and always has your best interest in mind. Highly recommend!
-
November 2020 by Eddie Lammers
I have been with this bank when they where Bank.of Central Florida before being bought out by 5/3.5/3 Bank has kept that small bank service even they are a large bank.The number of locations they have more met my needs to access a branch when needed.Plus their online banking app works great.
-
October 2019 by Tavares Cruz
Great people
-
September 2019 by Scot Myers
Customer service leaves a lot to be desired. Soooo sloooow. Allow yourself an extra long time to sit and wait for a rep to help you.
-
July 2019 by MC Psalms 83:18
Super friendly tellers that understand what customer service truly is.. I left Chase Bank after they switched to having no tellers at there branches.. So glad I made that decision they have free ATM fees if you use another ATM that isn't there's.. They also give you an extra day to deposit funds so you won't get hit with overdraft fees. No bank better!!
