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December 2022 by Philip Tatich
Outstanding customer service!
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October 2022 by Light to Shine
I AM NOT HAPPY WITH THIS BANK.. bad experience w this bank...I opened a business account with this bank, I am not happy with this Synovus bank, I have had many problems with this bank... also, it does not have customer service by phone outside of office hours...I have accounts with "BANK OF AMERICAN " more than 18 years!!!!! I LOVE BANK OF AMERICAN "
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May 2022 by Lisa Schatz
The manager of this branch went out of her way to explain my options. I will be opening a business account because she helped me understand what services are offered.
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September 2021 by Nitrog3n_Wyatt
Customer service is horrible
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March 2021 by Bruce Lankford
Pretty good overall. I don't like this bank as much as I did when it was a smaller bank before they were bought, but there are some advantages to a larger bank as well. I did have one issue with them, but they resolved it fairly quickly. Some limitations, but if you want a bank with actual brick and motor locations, you could do a lot worse.
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March 2020 by Musa Gulsoy
Called the customer service ( 1-800 number ) , they asked me at least 8 different security questions to verify the account.
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October 2019 by Linda Piantieri
Different answers to the same questions when I call this bank--cannot trust them to make sense
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January 2019 by Sara G.
I've banked with FCB for 10 years and every time I visit a branch I get treated as a person, not a number. The staff is great and services are tailored for your best interest, I highly recommend banking here if you want to actually be remembered by name when you walk into the branch and not just another person with an account.
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November 2018 by Nicolas Colarossi
Lol yes rude bank teller I can actually go to any (other) bank and get 2 rolls of quarters without being a member appreciate your obstinance though
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July 2018 by John Stiteler
Love the Winter Park branch. Friendly staff. The manager, Belinda, always goes out of her way to provide the best possible customer experience.
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July 2018 by Sy Williams
All of my interactions with this bank has been outstanding.
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July 2018 by Brianna Rodriguez
Terrible.
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April 2018 by Linda G.
This is a horrible bank. It's obvious that the employees aren't trained. Don't be swayed to bank here just because of their good CD rates - it's not worth it. Their managers in the Winter Park branch, including District Manager, are completely incompetent.
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March 2018 by Cheryle Mackenzie
I've banked with FCB for 10 years and have always been very very happy. This last year, the service level has not been as great as it used to be. Little things - rude people when I called tech support. Lack of follow up when I've asked for my analysis statements, which I haven't gotten in 2 years. No follow up on my requests. Then, I had a personal line of credit come due in January and instead of giving me plenty of warning & some options, I received a notice of full amount due with less than 2 weeks to address it. I could not get anyone in the bank to help me. I know my internal credit rating with the bank was perfect - still could not get any enthusiasm or assistance in re-financing the amount. It was very discouraging. I did not even receive any communication that maybe they couldn't help me but would try to help find someone that could. Or to extend the due date to give me time to go through their laborious and intensive requirements to re-finance. No one, at all, reached out with anything positive. I closed my personal account and will move my business banking soon. I've been a non-troublesome customer for 10 years and I don't think I deserved the complete lack of interest that I received the ONE time, I have a problem and needed help.
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October 2016 by Antrecia Russell
I love Florida community bank! The one in Apopka fl is the best one. They make you feel like family and are genuinely concerned about you! We are getting ready to move and there's no fcb where we are moving so I'm going to have to change banks. I'm sad about this. That's why I'm writing a review before I leave. Great bank! Update: decided not to change banks! I just couldn't leave my fcb family. They have online check depositing now, so that makes it easier to stay.
