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March 2024 by Brooke Scheidhauer
DO NOT GO HERE!! I got a massage and ended up going to urgent care after!! I got a massage on Tuesday and noticed some pain and swelling but when I called they said it was normal so just let it be. Then on Wednesday, it was becoming hard to eat as the back of my neck would spasm when I swallowed any food. I called again to see if this was normal and the receptionist sounded alarmed but again just said to apply heat and rest. I had the heating pad on all day and could tell the normal muscle soreness was wearing off but the spasms were getting worse. I ended up going to urgent care on Thursday, as the nerve pain was starting to worsen. Paid over $150 at Urgent Care and now am on muscle relaxers to fix the issue, that wasn’t ever this bad to begin with. The worst part is I tried to call the location again to speak to a manager about maybe just getting a refund but he seems to always be busy and never calls back. Terrible customer service!! I've gotten plenty of massages before at other places and never dealt with this. Call your customers back and offer a refund, at the very least!!
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March 2024 by Ana Jiava
Definitely recommend Scharon for facials, your skin will most definitely thank you ! This was my first time at this hand and stone and it was a beautiful experience! I’m on vacation with my family and last minute decided to have a spa day. I had a facial that was absolutely nothing short of perfect! I saw Scharon and she is amazing. Scharon is so lovely and super personable, I felt like I’ve known her for years conversing with her., I will definitely be coming back to see her when Im on vacation. I wish I could come more often, but it will be a rewarding treat for when I’m in the area. The reception is so sweet and welcoming. Truly felt like I was laying on clouds from all interactions I’ve had, the moment I walked in the door to leaving with everyone’s energy. I wish I could give more then 5 stars !! ? ✨
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March 2024 by Daniela Fernandez
Sharon is the best!! She is soooo good and so professional !
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March 2024 by Nathan Wright
Amazing service and atmosphere whether it's for massage or a facial, aestheticians are very knowledgeable and massage therapists are skilled and thorough
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March 2024 by Katie O'Malley
Had my first hand and stone massage with Thomas! I CANNOT RECOMMEND HIM ENOUGH! He is not only a great provider and fantastic at this job, but listened while I chatted his ear off for an hour. Very patient! I left feeling very relaxed and extremely happy with my massage!
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March 2024 by Rosemary Tehan
Brittany did a great job on my massage!
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March 2024 by Katy Lang
Massage w/ Cassidy was absolutely wonderful. Front desk was ok, I was trying to get help w/ my acct bc I meant to sign up w/ this location but accidentally called Winter Springs. Older lady w/ glasses at desk said we have to call them, almost upset I asked. A younger girl walked out of office & the older lady passed me to her immediately saying Suzanna was member relations. After filling her in she said she would call Winter Springs & see about getting it transferred since I just signed up day before but let me know it’s not usually protocol. It took a couple days since other location wasn’t answering me or her but Suzanna was very communicative about her attempts & ultimately got it fixed. Happy camper!
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March 2024 by Roberto Hernandez (Purpose Man)
This branch has a great environment and awesome customer service. I’ve been to many Hand & Stone branches throughout the state and beyond. I’ve been a member for many years and I give credit to the management at this location. Especially, Sarah Eitani. She and her staff rock!!! ??
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March 2024 by Lori Gruskin
The "deep tissue specialist" is the DEEP TISSUE SPECIALIST. OMG. This was the best massage I have ever had in my life. I will be back!
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March 2024 by Larry Gimondo
They want your life history to get a facial I will never ever go back aging
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February 2024 by Cynthia Roberts
Dennis is AMAZING. Heaven sent… been healing my injuries with well trained techniques. He has helped fix my limp and bones return to places they belong. Truly knows what he doing on another level. Not just relaxation but healing injuries. Thank you for fixing me and healing me each session. You are an earth angel! ??? ?
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January 2024 by Fran
This was my very first massage and it won’t be my last. I have never smoked weed before but I was so extremely relaxed when I left that I was sure smoking weed must feel like it ???
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January 2024 by Nequila Mchayle
Took my husband to the Winter Park location for his birthday. He had the biggest smile after his massage. Brittany gave him the best massage he’s ever had. Definitely will be our go to spot moving forward.
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January 2024 by Cristyn Schroder
After the renovation, this spa is beautiful and in the perfect location... especially for the price!
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January 2024 by Lila Hicks
I can say that my facial with Tabor was the best facial experience I've ever had! I was lukewarm about getting one because the ones I'd had before were quite forgettable. However, my facial with Tabor was a whole vibe! I distinctly remember thinking that his every move was so intentional and that the music playing lightly in the background seemed to be in sync with his movements. I could imagine myself getting my facial by the beach!Tabor is obviously an expert in this field as he was very knowledgeable about products I can use based on my expressed concerns and his observations of my skin. I really enjoyed the Dermatologica products and exfoliating microdermabrasion. I couldn't stop touching my face for days after!I think I'm gifting myself a membership this year just because of my experience with Tabor.
