-
August 2023 by Rodney Bombard
Love Leslie pool customer service top notch
-
June 2023 by Jim Woodger
Zero stars!!Purchased a complete salt conversion system AND a new pool pump, with installation. After about 4 months I had a problem with the pump. When I went into the store to get someone to schedule a repair I was informed that Hayward, (the pump manufacturer), was no longer allowing Leslie's to do warranty repairs. I was basically told that I was on my own to figure it out. You would think that after spending all of that money at this store that they would have a solution or information on how to facilitate repairs for products purchased through them. They were rude and nasty about it when I got noticeably upset and still offered NO assistance!!After much research and time I found a great pool service and all is well with no out of pocket expenses.I will NEVER walk into another Leslie's for anything !!!
-
April 2023 by Adam S
The folks at the store are nice and they do their best to help you, but beware of purchasing large units from here, especially the Jacuzzi brand as Leslie offshores their customer service and it’s terrible. I would recommend a more locally owned or smaller company. I bought $2500 worth of a salt system and variable speed pump and when I stopped working, I tried to just get a tech on the phone to walk me through resetting it and it was a ridiculously convoluted process. They wanted me to file a claim with jacuzzi (customer service barely spoke English and thus communication was extremely difficult) and all I wanted was 2 min on the phone to have someone explain how to reset the unit. Also, they continually up sell chemicals not needed and since I switched to a competitor, I’ve been much happier.
-
April 2023 by J.P. M.
Shop elsewhere for your Winter Park, FL pool schooling needs. Leslie's canceled on my scheduled appointments 3 times over the past 2 weeks. Unacceptable.
-
December 2022 by Paul Milton
I came in there with a small check valve off a Hayward Chloridator. They said you couldn't not buy the single smaal item, had to buy the whole Is Chlorinator maybe he could buy just a hose assembly and ends. Within 5 minutes after leaving this store I found it on eBay for $8 single piece I needed. As other Review said on here not to be trusted.
-
November 2022 by Frank Stieg
Always helpful and knowledgeable staff.
-
November 2022 by Paul Reklaitis
Great customer service with free water testing. Very knowledgable staff.
-
November 2022 by Brent Moore
Staff helped me find my items and prices were not to high.
-
November 2022 by Maynard Pittendreigh
Not to be trusted. I had them schedule a pool school, and it was great - time well spent, hence the two stars. But the first time I asked about it, they said it cost $99. When I scheduled it a few weeks later, I asked again and this time to a second worker at the shop. Same answer: $99. The bill was for $100 plus $37 service fee. When I complained, they apologized for not clarifying this, but claimed "someone has to pay for gas." I live close to the shop. Cannot recommend.
-
April 2022 by Linda Z.
We went to have our pool water tested. Spoke with Grace Williams who was a pleasure. She was pleasant, knowledgeable and truly seems to enjoy her job. Great customer service skills. Will definitely return for future pool needs.
-
March 2022 by Maynard P.
Not to be trusted. I had them schedule a pool school, and it was great - time well spent, hence the two stars. But the first time I asked about it, they said it cost $99. When I scheduled it a few weeks later, I asked again, and this time to a second worker at the shop. Same answer: $99. The bill was for $100 plus $37 service fee. When I complained, they apologized for not clarifying this, but claimed: "someone has to pay for gas." I live close to the shop. Cannot recommend it.
-
November 2021 by Miguel Pena
Great staff , always helpful!
-
November 2021 by Eli “Darkstar” G
Pool parts galore even for more specific needs, knowledgable female staff. Somewhat low knowledgable older gent, whom sent us away for us to have another pool store find the part we needed, was at leslies. Carefull whom you ask for knowledge.
-
November 2021 by Sarah DeBacco
Clean store, great prices, and store manager is super friendly. I would definitely visit here again for my pool care needs!
-
November 2021 by T. M.
The manager had suggested and sold to me a bottle of pool chemicals. A few months later, my pool serviceman advised that I return the bottle because the cleaning agent added unnecessary new chemicals to the water; he was concerned about toxicity. I tried to return the bottle, but the same manager refused, saying that although it was unopened, the length of time from the purchase was too long. This, despite the fact that I was purchasing far more than the cost of the return. There are other pool stores or Amazon for purchasing pool supplies. I do not wish to purchase at a store that cannot stand behind its products.