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February 2024 by Gail Slade
Their clothes always look better online but I still shop there.
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December 2023 by Diana Stewart
I went in the Winter Park Loft store this week and had the best service from Pilar!! She was very helpful and found several tops to go with the skirt I tried on and gave me her honest opinion, which I greatly appreciated! She even pulled 2 tops from the sales racks that I never looked at. I really appreciated all her help! She has a great eye for style! Great shopping area!
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October 2023 by Omali Just
I recently experienced exceptional customer service that went above and beyond. Pilar was attentive, proactive, and responsive. She anticipated my needs, answered questions before I asked, and genuinely cared about my satisfaction. This level of service is a rare find and highly recommended.
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July 2023 by Connie Curran
This is actually a very nice store if you can overlook all the construction going on St Winter Park Village. That does however bring the benefit of reducing crowding. Parking on last visit was plentiful if you don't mind dodging barricades and heavy equipment.
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June 2023 by Olga Oberto
Bad. Blonde elderly lady needs to go for a customer service training.
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June 2023 by Karla Silva
This is not even a one star,Please make it a triple 000 star, I walked in with one return and saw that most of the items I had bought a few days ago we’re on sale, so I asked the manager Silvia if I could get the product, and buy it again at the sale price. So I drive back to my house, come back with the items, first she couldn’t even do the return, saying I had 9 items and the receipt had 8 items, until I showed her that no , I had 8 items and they were all there. After waiting more than 35 min waiting for her to figure it out, she says we’ll, I can only return all of these but I CANT SELL YOU THESE ITEMS ANY MORE???, after she had just told me that I could go back home, drive BACK , and go ahead and give me the same price. SHE DENIED ME THE SALE AND SAID SHE COULD NOT SELL ME THE PRODUCT ANY MORE….???????! !!!! I’m SPEECHLESS!!! What a HORRIBLE ? COSTUMER SERVICE YOU HAVE, and you have that for a manager , WOW!!!
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October 2022 by Offir F.
I love this store!!This is my favorite place to shop!!Excelente quality of cloth and the girls that work at the store are always happy to help
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July 2022 by Jesus Nieves
Wasnt for me but its a nice place
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February 2022 by Yanina Aguirre
Employees are always nice and attentive! Love this store
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February 2022 by Teresa Allen
Found the perfect pair of jeans ?. Sells staff was great.
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December 2021 by Caitlin R.
I love loft and I especially love this location. For a mall brand, this location makes you feel like you just walked into a high end boutique. They are always SO friendly and helpful. It's my favorite loft in the area :)
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May 2021 by Dixie Santa
Was great customer service. Yes clothes are pricey but was expected. If you can afford it I recommend it....
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March 2021 by Your CarGuy
Wifes favorite place to shop
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January 2021 by Anusha Jagadish
Cashier was unnecessarily rude and patronizing. Was returning something past the 30 day rule, and initially she said this wasn’t possible. I said I had just done the exact same thing for another item the day prior at the Altamonte springs location (without any issue from the employees who are much nicer). She clicked some more buttons and said okay, you can get store credit. She then repeated the same thing to me twice, “just so you know in the future you can only return within 30 days.” Once she was done, “Again, in the future you can only return within 30 days.” Like what? Why’re you mad? Seems like from the get go you could’ve handed out the same customer service that I received the previous day instead of acting like there was nothing you could do? Everyone knows this but you would think during a pandemic, people in retail would be kinder? Never been belittled like this by anyone at loft and usually have experienced good customer service.
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December 2020 by Sarah S.
This LOFT is in the Winter Park Village, which seems to be losing more and more stores lately so I hope this LOFT doesn't fall victim to that trend... This particular LOFT isn't a regular for me as I have one twice the size, much closer to home that is my regular location. The smaller size of this location doesn't make it any less enjoyable to shop at. Their clearance section is just as big as the one by me. The Petite section isn't that big, but I tend to shop in clearance 99% of the time anyway so I don't mind. This visit was nice because the store was quiet and not crowded at all. The staff were there if needed and happy to assist with my haul to the dressing room. I left with some great clearance items that were an additional 50 or 60 % off and having cashed in a $15 birthday reward. I'm a loyal LOFT shopper for many years and it's nice to visit different locations from time to time. You never know what you'll find that's different than your local spot.