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March 2024 by Brian A.
Service here is just plain bad. Nobody cares, I called about a prescription transfer. It was clear they didn't want the work or business. Then I waited well they "searched for a pen". Didn't put me on hold so I listens to the lady yell about how are their no pens, no I don't want a sharpee, who took my pen etc etc. Then she never followed up and did the work anyway.
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March 2024 by Sam R.
rude, rude, rude pharmacists (except for 1 or 2 who are kind) one laughed at us for having to fill expensive medicine when insurance wouldn't cover due to america being fucking awful and despicable. absolutely disgusting.
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January 2024 by Alexis P.
I have come to this CVS location for years. I recently switched to Publix and am now aware that the CVS prices for the same Rx are overpriced. The staff isn't very friendly and many of them wear headphones or one EarPod, so it's hard to tell if they are talking to you or someone else. The space is crammed and this location is closed for lunch for all staff to eat at same time leading to delays. With adequate staff (4-5 people there today) you would think they could get all the customers served in a timely manner and take shifts eating lunch, avoiding the line of 6 people waiting inside when they opened. Plenty of room for improvement.
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January 2024 by Aliya H.
I went To CVS 10 minutes before closing time. I was Fully aware, but I get off work very late and I needed to run in for a couple items. I was greeted by a man who was clearly NOT happy to see me. I apologized for coming in so late and he said nothing. He looked like a manager perhaps. There was a lady cashier who was on her way out, she put down her purse and belongings to ring me up. She also asked if I needed help finding anything. She made my quick experience pleasurable. I was out by 10:57. Made sure of it. It would have been nice not to feel so unwelcome by the manager- especially during opening hours.
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September 2023 by Dubb T.
The sweetest and most caring pharmacists working at the pharmacy. Went in for a flu shot, met with staff with incredible friendliness and warmth. I can't speak highly enough of my experience with them. Keep up the great work and for making your customers feel loved. You guys rock!!
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June 2023 by Lauren L.
The CVS Minute Clinic at this location was laughably awful. I came in with a straightforward (and obvious) issue, checking off every symptom on the list, and the nurse practitioner I saw INSISTED on a different diagnosis (for which I did not have many key symptoms). She refused to prescribe me the basic antibiotic I needed. I repeatedly questioned her and provided evidence that I was sick, and she kept insisting it was "just allergies." I spent $25 to argue with this woman for 30 minutes, and left with no solution. Went to a Care Spot, saw a doctor, and voila! I DO have an infection. Skip this place if you have common sense and just need actual care.
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March 2023 by Fhuura L.
I had to transfer my prescriptions to this pharmacy because my previous (AWFUL ONE) went out of business. I called to refill my prescriptions over the phone and spoke with a young woman. I explained I needed my prescriptions refilled, I was being normal/pleasant with her btw, and was met with a rude "Okay, for the one prescription it was filled a week ago and you never came to get it, are you gonna pick it up NOW??" Like she was threatening me if I didn't she wouldn't refill it or something. Lady, I know, I'm sorry, I forgot to get it, I have a lot going on, it slipped my mind. I'm human. I told her I would, and I had another prescription I needed a refill on, and she said that medication was out of stock. This one is SUPER CRUCIAL as I can have side effects from it that could lead to seizures and even death if I do not take it regularly. The first one I can go without for a few days and be okay-ish, but my second prescription is dangerous if I stop taking it. I am beyond annoyed, this is my first time dealing with them over the phone and I am NOT impressed. Just awful customer service.
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February 2023 by Molly B.
Just incompetent. App says I can refill inhaler. Go to pick up and they say they no longer carry the brand I use even though the app said it was available for refill. Go to pick up over the weekend and first told incorrect info that I was out of refills... seemed odd to me as I knew I had one left. Went inside store to talk in person and was told they no longer carry the brand of inhaler I am prescribed. Why they can't get their info straight is beyond me. Finally I'm told they stopped carrying it 2 months ago yet they never bothered to notify me of this which could have EASILY been done through their app. I NEED my inhaler, it's the weekend so I had to pay $45 (my inhaler is FREE) to be able to continue breathing until my doctor can write a new script. TERRIBLE. This is absolutely ridiculous. Do better CVS!
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January 2023 by Jonathan L.
We drove by around 10pm after leaving the Amway center. There was nobody at the cash register so we came in and walked around to get what we needed. Typical CVS with tons of snacks and made for a quick pick me up. They just need to make sure people are working so it's actually a quick stop and customers don't need to go and look for someone to ring them up
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December 2022 by Angela N.
So, I cannot speak for the pharmacy staff because I do not use this pharmacy, but I need to give a good review for the regular store staff. This was my go-to drugstore when I lived in the Orlando area. Bill and Chelsea, the store managers, were always so kind whenever I went into the store. They would greet me by name. Employees Carlos and Jonathan were also super sweet and helpful. They always went above and beyond to help me locate items, etc. I believe Carlos was ultimately promoted to a technician in the pharmacy, so I am thinking that the customer service in the pharmacy department has probably increased since his promotion but cannot say for sure since again, I do not get my prescriptions filled here. However, I would highly recommend this store for general over the counter items. They stock items that you would not normally find in a drugstore, such as LilyAna's natural face cream etc. I previously ordered that through Amazon. Also, as you know, CVS offers great coupons and a rewards program. I highly recommend this location if you live in the area.
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November 2022 by Amanda M.
The pharmacist here is super nice!!! I stopped by because I received a text message with a coupon for $2 off. I had been suffering with a headcold for the last week so I decided it was a great opportunity to get some DayQuil. I grabbed the DayQuil and headed toward the pharmacy. I only had one item and they have no line. I also wanted to get some decongestant from behind the counter of the pharmacy. I asked for Zyrtec DND pharmacy tech asked me if I wanted 12 hour or 24 hour. That confused me, as the Zyrtec D is only 12 hour. However, Zyrtec D comes in 12 or 24 pills. So I said I'll have 24 pills. The pharmacist chimed in that Zyrtec D is only 12 hour, so there is only one kind. The pharmacist tech was a bit confused, I could tell she was new. She rang me up but could not get the coupon to work. The pharmacist came to help after multiple attempts. The pharmacist was able to get the coupon to work, and even started troubleshooting why my app did not reflect the same number on my CVS card. I could see the line was getting long, so I told the pharmacist I would fix it on my own time but who should I call? He gave me the phone number to call and I was on my way, having saved two dollars. I was surprised that the pharmacist was so involved in the day-to-day transactions at the pharmacy. And even more surprised at his willingness and enthusiasm to help customers save two dollars. This is a great cvs. I would recommend them.
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March 2022 by Anita C.
The pharmacy manager at this store shouldn't be working with customers. His people skills are very poor and he doesn't understand the concept of proving healthcare with kindness and empathy. He had refused to re-run a medication through my correct insurance plan when I called. He told me the claim went through (turns out it was a GoodRx code had on file) and he was not required to run it again. His arrogance and inability to humanize himself is highly disappointing. He would do better in a mail order pharmacy. This store is notorious for having the worst service.
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February 2022 by Marina O.
The tech who answered the phone this morning was rude beyond belief - young girl with serious attitude. I have a problem getting my scripts every month, yesterday apparently a floater pharmacist gave me the wrong info so I asked to speak to a pharmacist to clear things up and figure out how I can make this easier on me each month. After asking multiple times she said do you want him to tell u the same thing I just told you? I could hear her and the pharmacist laughing and then they hung up on me. Had to call back and wait on hold forever just for her to pick up and in a sickeningly sweet tone deny hanging up on me. The pharmacist I spoke to was no help either and seemed to just be having too much fun making fun of me with the tech
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February 2022 by Emily R.
Showed up to the pharmacy around 5 minutes before closing time to pick up my prescription (I know I know I hate being that person but it was the best I could do today). Only car in the drive thru and all the windows inside the pharmacy counter are already closed. I hit the call button and woman rudely picks up the phone to tell me they're already closed. I told her I've been waiting and got here before 9:00pm. And she tells me well it's 9 now and the cashier drawer was already taken so she couldn't help me anyway. They very obviously closed prior to their listed closing time. If your hours of operation say until 9pm, then you should be serving customer up until 9pm. Period.
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December 2021 by A R.
This review is specifically for DIANE SCHROETTINGER, NP. This lady should not have a medical license. She diagnosed me with allergies, even though the symptoms I described could not be allergies (fever, etc.). She went on to prescribe me medication which ADVERSELY INTERRACTS with the virus I was subsequently diagnosed with (via a blood test done by my PCP). She was so arrogant and cocksure, she didn't listen to what I was telling her and could have severely compromised my health as a result. Very, very irresponsible.
