November 2019 by Sam R.
WARNING BEWARE!!! This Business will Scam you! Please read to the end. I hired National Solutions Moving and Cleaning in June 2018 to move from Michigan to California. The agreed contract amount of $3361 was changed to My Credit Card in two separate installments. A down payment of $879 was charged in June, and the remaining balance of $2482 was charged In July. My belongings were picked up, stored, and then delivered in December 2018 to my new residence in California. In late November 2018, within a 3-day span, National Solutions Moving Company fraudulently charged my credit card for 3 additional charges. The 1st charge was for $500, paid to National Solutions, the 2nd for $485, paid to a fictitious name with the same account and phone number, and the 3rd was for $3361 (the same amount I had paid for the original contract agreement). Since these were unauthorized charges, I called my credit card company and was instructed to file a dispute. After my dispute case was filed, the credit card company (Chase Bank) contacted National Solutions Moving and Cleaning, to question the chargers. Shannon from National Solutions sent in false documents and lied, stating the charges of $3361 were authorized, resulting in that dispute being denied. The other two charges were proven to be fraudulent, and those chargers were reversed. My card was cancelled, and a new one was issued. I contacted National Solutions Moving & Cleaning to question why they fraudulently charged my card, and to state my opposition to their behavior. Shannon said, she never disputed the charges, and was "So surprised by the outcome". She then promised to reimburse me, but stated because of the "dispute process" she had to wait until the funds were released from the merchant, and returned back to them. This was a blatant lie, as I contacted the Merchant, and was informed the funds were never held, and had been issued long ago. At that point, I once again contacted the moving company, to demand my money be returned to me. Shannon promised to send me a refund, for the full amount of unauthorized charges. After days passed, and I never received anything, I made a follow up call, and Shannon assured me she had sent a check via FedEx. A couple weeks went by, and I never received the check, so I called once again. Shannon promised, to send a money order via certified mail to replace the alleged lost check (It was also never received). After a month or so, and many excuses, lies and unbroken promises, I finally received a check, but it was only for $361.00 (which was10% of the amount promised). When I called to question the amount of the check, I was told they would send me 4 monthly installments of $750.00 until the amount owed was reimbursed in full. I deposited the $361.00 check into my account, and the check was returned and marked as insufficient funds. After many calls, and numerous emails in attempts to recover the funds which National Moving Solutions had stolen from me, they once again made a promise to repay the money. This time they wanted to pay via the Zelle app. Upon downloading the App, I did receive $300.00 and was assured the balance would be paid on the following Wed. That was a few months ago, and to this day, I have only recouped $300 of the $3361.00 which was taken from me. It was back in November of last year that this company made unauthorized charges to my credit card. I have been more than patient, and they have had ample time to pay me back. It is obvious to me that they have no intentions of repaying what they intentionally stole from me. With so much fraud in this world, I don't understand how this place is still in business. I finally had to open a case with the Better Business Bureau.
