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December 2023 by Jose Marrero
Outstanding customer serve, very friendly!!
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November 2023 by celso mascarenhas
Good customer service ?
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November 2023 by Elaine Diaz
Longs wait no greeting on the front take ridiculously long time with customers day wasted
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July 2023 by Tris
Terrible experience today 7/29 at 11:25am with Eric a teller assisting the drive thru at the Winter Park branch. I explained I was picking up a cashier check that was submitted online yesterday 7/28. Eric never asked the amount or the designated payee. I provided Eric with my driver license and the navy federal credit card associated to the joint account. Eric automatically assumed I was not on the joint account and he could not issue me the cashier check. I asked to speak with a Supervisor and he mentioned he was a Supervisor. The primary holder had to call customer service and confirm the check was withdrawal from the joint account. I'm a Supervisor myself and would never treat my clients the way I was treated today. He was unprofessional and showed no empathy or never mention for me to come inside to see of he could better assist and find a resolution. If Eric was not familiar with the process regarding cashier checks he should have asked for assistance from his fellow peers. I was really upset and felt I racially profiled by Eric today. I'm thinking about closing my accounts and banking elsewhere due to the issue I encounter today.
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May 2023 by Romane
Never opened an account in 10 mins before! Lynn was very effective
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March 2023 by Noah Grant
Very rude teller right when you walk in. My wallet got stolen, and I needed a new debit card, and the teller just told me that they don't print new debit cards. She refused to explain further. I had to ask someone else to find out that they WILL print new debit cards, they just need me to get a new id first. Terrible customer service. The gentleman up front was WAY nicer.
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February 2023 by Melissa Authery
Sonya was a great help with my transaction today. Great customer service.
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October 2022 by Nae
If you visit this branch steer clear of Janice. She has absolutely NO customer service skills and a terrible attitude. I usually visit the branch on E Colonial but came here today as it was more convenient. I’ll stick with my location to avoid having to deal with her. Give her some training on compassion and servicing her customer. Can’t imagine how she treats Veterans. I will say that the Assistant Manager here is very nice because I definitely called to complain.
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August 2022 by Eric Smith
NFCU loan department has become incompetent.
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May 2022 by Nae S
If you visit this branch steer clear of Janice. She has absolutely NO customer service skills and a terrible attitude. I usually visit the branch on E Colonial but came here today as it was more convenient. I’ll stick with my location to avoid having to deal with her. Give her some training on compassion and servicing her customer. Can’t imagine how she treats Veterans. I will say that the Assistant Manager here is very nice because I definitely called to complain.
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February 2022 by Iris Care
Great staff, quick service, safe area, ample parking . I always get all my question answer with a lot of pleasure.
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February 2022 by Lions Den
Love the staff they treat you like Family and you get educated on finances
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January 2022 by kayla williams
I applied for an auto loan from Navy Federal online and chose to pick up the check from this branch. The process took less than 20 minutes and the loan specialist, Addison, was very professional and helpful.
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January 2022 by Sean Henry
Pretty decent service. Sometimes the wait can be long, dont understand why they never have more than one teller inside.
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December 2021 by Alfred Button
Slowest branch ever. 1 person working the teller. So when a customer takes 25 minutes everyone else wants 25 minutes too. Who has time for that?
