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November 2023 by Laurie Davis
Best customer service. Great staff.
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September 2023 by Susan L.
My husband has been our pool boy since we've owned our home the past 30 years, but recently had surgery and could not do any brushing or filter changing or carrying chlorine jugs. I needed to find a service that could help for two months. They were kind enough to take us on the short time contract. Honestly, our pool has never looked better. They were always on schedule and now we have even better tools to keep our pool clear. Apparently we were giving dad advice by other pool services, so just wanted to say thanks
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August 2023 by Kirk Nalley
Prompt - Professional - Priced Right!Our sand filter ruptured on a Thursday. Heath and his team were at my house prepared to replace the old with the new by the next Tuesday! At nearly 1/2 the cost of other quotes I feel the product and workmanship are a huge value. The team that was onsite was friendly and took care of the work efficiently. Highly recommend Winter Park Pinch a Penny.
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August 2023 by Jacob Bevan
Awesome shop, super knowledgeable and helpful staff.
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May 2023 by Carole B.
I was in to get my jugs of chlorine when the person testing my pool water told me that I should get a new filter every year. I disagreed. Because I know the age of my filters and saw them during a recent cleaning. They're fine. Since I'm an elderly person I've been through this kind of stuff before. He never even finished the water test... when the store manager came up to me and ordered me out of the store and don't come back. Told me I was a trouble maker! I've been going to this store for years! I've been taking care of my in-ground pool for years! I'm hopping mad - good thing there are several other pool supply stores in the area. Guaranteed I will be using them and not "his" store.
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May 2023 by Megan Jones
Great customer service. Always happy to answer questions and bring my chlorine to my car.
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April 2023 by Adam S
Switched from Leslie’s to Pinch and wish I had never spent years at the competition. They don’t oversell me, they are helpful and friendly. Customer service is so, so much better.
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September 2022 by Jennifer Freeman
I've been going to this pool store for years and the staff is always been super friendly and helpful in answering questions about taking care of my pool.
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July 2022 by szlee szlee
They are terrible pool cleaning company. They tricked us starting from a mailbox flyer. In that flyer, they promised to offer $99 for the first month service and raised a higher price to $110 right after it. The pool cleaning people they sent to us did terrible jobs. The guys either did not show up and or did not clean well. They forgot to check and clean the water filters. We found it out later when we saw dead frogs in the filters. The pool cleaning workers did not show up many times but they lied to us by only put their names on the clock out card. They always try to upsell you things like motor, timer, filters and they are not interested of how to improve their cleaning services. They are so greedy by cheating and lying us again and again. Finally, we terminated their services but they still charged us a full price for days they did not even do the works. STAY AWAY FROM THEM! They will eventually go off the business!
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July 2022 by Richard Lam
Austin was a very professional and knowledgeable pool technician. He solved electrical problems with my pool and Polaris motors. I would recommend the Howell Branch location to my neighbors for pool needs.
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July 2022 by Laura Palmer
Absolutely amazing! I called Tuesday morning for help with my pool since i had been going to the pinch a penny in winter springs town center, and i had gotten no satisfactory results. This location knew exactly what was wrong and what to do. Brian and Luis were amazing, after 3 weeks of pure frustration and continued purchases of unnecessary chemicals they pointed me in the right direction. I have been in my home now for 3 years and have NEVER had any kid of growth in my pool until this year, cloudiness yes... but no growth. With such a high turn over rate at the winter springs location i had enough of the do this do that and purchased this with no end result in sight. I drove out of my way and don't regret it in the least bit. In fact i will continue to make the 20 minute Drive weekly now. I have never spent $200 in chemicals before in less than 2 weeks until i recently did the last 2 weeks to get a pool cleared up and maintained. In less than 24 hours my pool was cleared up with the correct chemical and maintenance advise given. I'm one happy customer to say the least. Thanks guys and keep up the good work
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June 2022 by Jeff Close
I had massive algae issue for first time in 35 years. Went to competitor for help due to a little more convieance. I could not get it under control. Sent pinch a penny a message for help and the owner Heath called me and went over issues. In store Brian was great. Step by step instructions also for close follow up. Never will I go anywhere else
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June 2022 by Ruben N Fanny S.
Great service always. Very knowledgeable and friendly staff. All products recommended works as described.
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May 2022 by Karen Arrieta
Brian tested the water levels in my pool and gave me day-by-day instructions on what to do. I came in on a Friday evening with my pool water looking green (pic below) by Sunday morning my pool water is blue. Thank you Brian and staff for help and expertise!! In less than 48 hrs you transformed my pool!! God bless. #supportsmallbusiness
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April 2022 by Lizette Adames
Luis, is always very helpful. The staff is kind and quick to assist clients.
