-
December 2023 by Víctor Trinidad
Good, price, excelent services, atention inmediatily.
-
September 2023 by S R
I just came to this place because we are on vacation and our dog ran out of food and this place was the only place that had it. When we arrived i politely asked the lady in the store if they had the dog food i was looking for and she rudely just answered "i don't know you have to look". So much for customer service.
-
September 2023 by Sydney Hoffman
Went to Petco then Walmart - both didn't have cat dewormer but this store did! Plus they didn't come up and talk to me which I appreciate about small stores like this as an introvert.
-
August 2023 by Jnut East
The best cat food, the best cat litter. I started going there for the litter, and lo and behold they got the only food my runt can eat in the store! No more ordering from the corporations. Shop small, shop local!
-
June 2023 by Alyxandra B.
It's a shame. This store has a great selection but the absolute worst customer service. I had called around 6:30 and asked if I got to the store at 7 pm if I would still be able to get dog food. The store associate said no and complained about how long of a day she had and would be locking the door at 7 pm. I asked if I could purchase it over the phone to save time when I arrived and she said no. I pull up at 7:01 and the door is locked, but the associate still there. She just looked at me from behind the register - completely unwilling to assist. Will not be coming back despite shopping here for all my dog's needs for almost a year.
-
May 2023 by Kody B
Always have a good experience here. Friendly staff and my go-to items are always in stock.
-
February 2023 by Yanni O.
The lady that answers the phone and attends the register when I have been there (I have only visited the store 2 times) is so rude. The poor thing hates her job obviously. How in the world the owner thinks they can leave this lady to attend their business? Wow! When she answers the phone you can hardly understand the greeting and if you ask her "is this Planet Pet?" she acts as if you are annoying her or doing you a favor by answering the phone. Her energy is negative, she has no customer service skills. Lady please analyze what you are doing, why so Groucho? I refuse to go back there. Too many other pet stores to choose from with much better service and friendly faces. Ughh.. what a bad experience thus has been. Bye planet pet. I hope the owner wakes up.
-
January 2023 by Vanessa Benevides
I would leave 4 stars but there was more good than bad so I didn’t want to do that to planet pet. Planet pet became my new pet store for my fur babies and I absolutely love coming here, even though I’ve never met the owner (and I’m hoping to meet soon!) I can tell she cares a lot about what she’s putting into her store for the animals which says a lot, all quality products for amazing prices which is another reason I will continue to come here (the prices are the correct prices, not up charge prices that other businesses do). I also love that they do have a rewards program on their food!Now the only thing I wish, which is why I would’ve given 4 stars, is the workers. All that I have met so far besides 1 that left, are not friendly. They all have a personality that is not welcoming and they would be the reason as to why I would not come back if it wasn’t for the products. They don’t know about a lot of the products so I don’t really get help from them, and they don’t talk to you unless spoken to, hopefully something changes but all in all, I love planet pet!
-
January 2023 by Bella Hernandez
came in today to look for new food for my GSD puppy. was looking for victor but left with farmina. the lady that was in today help me so much and answered all my questions. will definitely come back and continue to buy my food there! thank you!
-
August 2022 by nessaessa
I would leave 4 stars but there was more good than bad so I didn’t want to do that to planet pet. Planet pet became my new pet store for my fur babies and I absolutely love coming here, even though I’ve never met the owner (and I’m hoping to meet soon!) I can tell she cares a lot about what she’s putting into her store for the animals which says a lot, all quality products for amazing prices which is another reason I will continue to come here (the prices are the correct prices, not up charge prices that other businesses do). I also love that they do have a rewards program on their food!Now the only thing I wish, which is why I would’ve given 4 stars, is the workers. All that I have met so far besides 1 that left, are not friendly. They all have a personality that is not welcoming and they would be the reason as to why I would not come back if it wasn’t for the products. They don’t know about a lot of the products so I don’t really get help from them, and they don’t talk to you unless spoken to, hopefully something changes but all in all, I love planet pet!
-
August 2022 by Cory Wilson
I really!!! Love coming here to shop for my dogs ! It's very convenient since i only live a block away. Ive been coming here for years but lately it seems they never have dog food I need and the customer service has gone down.
-
August 2022 by Jackie Taylor
The only store which carries the full supply of the only can food brand my dog will eat. The natural snacks have a wide variety and the staff has always been friendly.?
-
July 2022 by Gina Isitt
Great selection of food and supplies . At great prices !
-
July 2022 by James G.
For years Planet Pet has assisted us in sourcing hard-to-find food for our dogs, all of whom have exceeded 15 years of age in part due to good nutrition.
-
May 2022 by Mary M.
This store used to be awesome - Mikala was wonderful, she's been gone for quite a while. Numerous times, I call or go by after 10 a.m., when they are supposed to open (even though their website says 9 a.m.) and the store isn't even open. Afterwards, I'm told, "I was running late" - 45 mins late to open the store? I wonder if the owner this happens regularly! They have great products, but you have to put up this nonsense. Ugh!
