Pottery Barn is a well-established retailer known for its expertly crafted home furnishings and decor, with roots dating back to 1949 in Chelsea, New York. The Winter Park store, located on the charming Park Avenue, is particularly noted for its beautiful two-story layout, showcasing a wide selection of high-quality furniture, bedding, and accessories. Many customers appreciate the friendly and helpful staff, who enhance the shopping experience. One shopper praised a sales associate for assisting with a special request, highlighting the store's commitment to customer service. While some customers have noted the higher price point of items, the store's unique atmosphere and extensive product display make it a worthwhile visit. One satisfied customer described the store as a flagship location and mentioned that the inventory changes weekly, keeping the shopping experience fresh. However, there have been suggestions for improved training for staff to better assist with online purchases and customer inquiries. Overall, Pottery Barn in Winter Park is highly recommended for those looking to create a beautiful and comfortable home.
1st visit Disappointed with the staff and merchandise. Upon entering the merchandise appeared cold and uninvited. Frequently I purchase on their website and wanted to visit their store. I'll try again during the Christmas holidays.
July 2025
I’m so glad there’s a local store to check out everything Pottery Barn has to offer beyond the website. We own a PB couch that has held up very well over the years and always buy our towels here. The salespeople at this location are friendly and helpful. Highly recommend!
June 2025
I didn’t buy anything this time around, but the customer service was wonderful! A very sweet young lady named Charlotte helped me find the shakers, since my daughter-in-law wanted some for her birthday!
