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February 2024 by Jay F.
No need for any company to copy or photo both sides of a driver's license, period. I was obligated to help out a friends because I gave them my word. Had I known in advance that copying my license was necessary to rent from them I would have went elsewhere.
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February 2024 by Destiny Ortiz
Honestly I really do not like writing bad reviews. However this truck needed some work. My husband is a mechanic and when he was driving the truck a short distance to test the brakes he noticed that this truck barely had brake life left in the pads. It was making the very loud audible screeching sound every time you would press the brakes. Seeing that this is a truck for moving things heavy I find this very dangerous. When I was driving the truck it did not have an alignment either. Thankfully we weren’t moving anything super heavy or else this could have caused an accident. When I was driving the alignment of the steering wheel and tires made it very hard to drive on the highways. I really think you should put more work into your trucks to make it safe for people who do not know about cars/trucks cause thankfully we know how to drive any type of vehicle and can maneuver a poorly maintained truck. I am happy I had my husband there with me cause if not it would of given me a lot more anxiety to drive a truck in this condition. I do have a positive the man at the desk was very helpful and fast with service. However please please focus on maintaining your trucks or get a better mechanic!
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December 2023 by rebecca allgood
My family and I have been using this Uhual location for about 15 years now and I wont go to a different one. I’ve always had a great experience , clean trucks and just overall an easy process during a stressful time !
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December 2023 by Scar Flo
Just WOW.. one of the Owners, Jorge has shown us kindness that touched our hearts! We were moving from tallahassee to Orlando FL and we had a uhaul truck with trailer for 48 hrs. However, there was a thunderstorm on the way and we kept getting warning signs of tornados at one point there was some hail falling It slowed us down and couldn't make it to our new apartment on time so we had to keep the truck another 24 hrs. We were so stressed, exhausted from all the moving but mostly stressed because of all the expenses and I knew uhaul would charge us for another 24 hrs plus trailer. We were also 10 minutes late returning it and we were so stressed out rushing. To my surprise and all glory be to God, the owner Jorge was so kind beyond words. He waived our 24 hrs fees without us even asking! I was shocked. He also waived the extra miles. He said he knew that a storm was going on west of tallahassee because of friends or other people told him they had to reroute because of the storm. It's such a rare but beautiful thing when a stranger is so kind specially in stressful times. My eyes got teary because it was a load lifted up my shoulders. Thank you Jorge , I will keep being a faithful customer to your business.
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November 2023 by Chris Preisler
Excellent location. Very courteous and helpful service representatives. Thank you.
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November 2023 by Mich R.
Rented a 6×12 cargo trailer. Upon return the GM Joshua, requested I back in the trailer between 2 parked trailers. I wasn't comfortable backing it in and he offered no assistance. After trying for 20 minutes I finally got it close enough to take off my truck. During that time I had also blocked in another customer who was getting mad and waving their hands at me. After moving for hours I surely wasn't interested in learning how to backup trailers. After making a complaint Joshua decided to call me and basically talked over me the whole time. His behavior is absolutely ridiculous. I will never return to this location.
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October 2023 by Matthias Blythe
Got a truck with a faulty ramp and had to climb under it to make it go in all the way just so I could drive. And then when I went to turn the truck in, the entire entrance was blocked by returns. All in all a terrible experience. The worst I've ever had with uhaul
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September 2023 by Liz Katrina Hildenbrand
Had a great experience from installing a hitch for my car! Setting up an appointment online was really easy and just simply dropped off my car. Jorge (I believe? I’m sorry if I got your name wrong…) was already at the front of the store to meet me at my scheduled appointment and explained the expectations clearly. He had the hitch installed at exactly 2 hours as promised! He was probably on break when I went to pick up my car, but he communicated to his coworker to let me know what changes were made in the wiring and in the price! I appreciate everyone’s service :)
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September 2023 by Erica Stoner
I visited on 9/11 around 3:30p. I have never rented a storage unit, so I had a few questions. The girl working the front desk, was clearly bothered and had the most horrible, disgusting and unprofessional attitude. I left and ended up renting somewhere else the same day.I'm more than happy not to do business here, no one needs that kind of service. These people don't seem to realize that customers are who keep their bills paid. U-Haul should have better standards when hiring people to represent their company.
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August 2023 by j t.
Got a clean and fully serviced truck. Nice mgr to help us out. Truck went the 1000 miles with no issues. Easy drive. It would be nice if there was a backup camera. Lots of room for a big guy to adjust seat back--better than the other guys. Nice ramp.
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August 2023 by Autumn GreenGlen
Rented a UHaul truck for 1 day on 8/12/23 to port some couches. The truck smelled horrible inside and didnt handle well on the road. We went over our 25 mile guestimate fee so we paid the extra miles in our original bill which was sent over email. We were charged a random secondary fee and had a horrible customer service phone call with one of the employees on 8/14/23. She was rude, explosively angry, and assumed we hadnt paid our fee instead of listening to our explanation. We were hung up on, tried to call back but she didnt pick up the phone. We tried from another phone and she picked up. Again she was rude and refused to let us speak to anyone else. She told us there was no manager or assistant manager, and everyone else was busy. 1 more long and loud argument later, we called the customer service number. Turned out no one told us if you pay with Visa theres a hold charge that will be removed later. Was not stated in the contract and bank recommended we change our information. Would do 0 stars if I could.
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July 2023 by Steven K.
Very unhappy with the customer service at this location. I will never return. Changed me $58.50 in fuel charges for 25 miles. A total of $133+ for 3 hours and 25 miles. Ridiculous!
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July 2023 by Bob Rice
Friendly staff made the rental a very pleasurable experience. Would definitely use this Uhaul location again.
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July 2023 by Darian Warren
Kind, helpful people run this store. The storage building is kept clean and well air-conditioned.
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July 2023 by Amanda “Wrthyofluv23”
From the reservation to the pick up and to the drop-off, it was the best experience I've ever had. Thank you!
