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September 2024 by Gregorio Martinez
Very pleasant staff , with a great deal knowledge, as well as very curtious customer service .
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September 2023 by scott craig
Went on a Friday, 3 hours before close to get propane … “no one here that can do that … she’ll be here tomorrow”. There were 3-5 employees there and no one else can fill a propane tank?? So, I go the next day at 2pm … “she’s gone for the day”.
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August 2021 by Eric Twachtman
Storage!
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August 2020 by Rob
This place has the worst customer service and gives away your reserved truck. Don’t count on this place actually having what you reserved. Would give it negative stars if that was an option. Save yourself the hassle and go somewhere else.
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August 2020 by Robert A
This place has the worst customer service and gives away your reserved truck. Don’t count on this place actually having what you reserved. Would give it negative stars if that was an option. Save yourself the hassle and go somewhere else.
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July 2020 by David Harbour
Nice folks, had to wait more than expected with appointment
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April 2020 by mvivona9
I called on a Wednesday and was thrown immediately to hold. They didn't even have the courtesy to say hello. I hung on hold for 30 minutes without even a single person attempting to talk to me, so I hung up. I read the previous reviews where what i thought was impatient people just not being happy, but it appears that all the reviews are true. This place has terrible employees at their front counter! The problem more than likely comes from top down. That usually means the management is worthless. Please don't support a local business like this. Find somewhere that actually wants your business and cares about you.Thanks for reading this review.
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December 2019 by Trey Andaryy
The worst in the business!!!! Got hung up on while trying to make a reservation, UNBELIEVABLE!!! Miserable group of individuals working at this place. If I could give 0 stars I would in a heart beat! #boycottuhaul
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August 2019 by Jeff Adams
Unlike people posting just to complain, I'll given an honest review: I've rented from this location no fewer than 15 times for vans, small trucks, and big 26' ones, and bought well over 100 boxes from them in the past 9 years. Like any corporate service location, they're understaffed and extremely busy. Always allow for extra time. Just make sure you check your expectations and you'll have a positive experience. I will caution this though: regardless of what they say, check your rental contract for the vehicle mileage, gas level, mileage rate, return time, any vehicle damage, and the optional equipment you reserved (or didn't reserve!). If anything is even SLIGHTLY questionable, say something and they'll be happy to fix it. If you have an issue, ASK to speak with someone. I made the mistake of not doing this and got dinged for the gas level, mileage rate ($.40 higher than I was told), and got charged for blankets I reserved but never got. Caveat emptor: buyer beware doesn't apply just to UHaul or this location, but everywhere. You're entering in a contract, so make sure you agree with everything in it. I'll also say the community box sharing is fantastic!
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August 2019 by Roger M
OMG I have never dealt with such a rude personnel! Horrible customer service SHAME ON U HAUL brand for hiring such a miserable staff. Have some pride in what you do, being polite doesn't cost you money..
Scarlett Pena Crawford YOU OBVIOUSLY WORK HERE -THERE IS A SECTION WHERE YOU CAN REPLY TO REVIEWS AS BUSINESS OWNER, YOU SHOULD NOT REPLY OR MAKE COMMENTS IN REVIEW SECTION AND GIVE YOUR SELF A 5 STAR RATING? UNPROFESSIONAL REPRESENTATION OF YOUR BUSINESS CLEARLY!!!
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May 2019 by mvivona9 .
I called on a Wednesday and was thrown immediately to hold. They didn't even have the courtesy to say hello. I hung on hold for 30 minutes without even a single person attempting to talk to me, so I hung up. I read the previous reviews where what i thought was impatient people just not being happy, but it appears that all the reviews are true. This place has terrible employees at their front counter! The problem more than likely comes from top down. That usually means the management is worthless. Please don't support a local business like this. Find somewhere that actually wants your business and cares about you.
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April 2019 by Roger Miletic
OMG I have never dealt with such a rude personnel! Horrible customer service SHAME ON U HAUL brand for hiring such a miserable staff. Have some pride in what you do, being polite doesn't cost you money..
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November 2018 by Tito Cruz
Was awesome ,very friendly atmosphere, Scarlet knew how to make feel welcomed and was very knowledgeable.
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July 2018 by Scarlett Pena Crawford
People are pretty ridiculous on these reviews. This is a BUSINESS. They aren't going to talk to you on the phone when they have customers that were already waiting in front of them. It's just like waiting in a line. And I guarantee all these people stayed on hold for less than 5 minutes then kept calling. There's a nationwide call center for a reason if you can't get in contact with the actual location!
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July 2018 by Amber Lese
Rudest customer service. Everytime i call some rude girl immediately puts me on hold even though i just have a quick question. Should not have to be on hold for 30 mins for a simple question. It would literally take five seconds to answer my question but the d*** woman just keeps putting me on hold
