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February 2024 by Holly Moore
Always friendly!
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February 2024 by Effy Roams
UGH! I will never ever use this UPS store again. I came in here and asked if I could have packages sent here without a rental box. I was told that I could, but my name and number and c/o The UPS Store needed to be on the box. Great. I had a box sent, picked it up for the $10 fee and went on my way. Two months later I have a very important parcel arriving, same sender. He labels it the same way, sent it from the same facility, and the person who was working that day turned my box away. Where is it now? No one knows. Will it ever reach me? Again, don't know.This person who got the mail and way turned my box away told me it was because he didn't recognize the name of the sender. (Not because it was shipped by USPS. That was not his first excuse) Never mind that it had C/O The UPS Store emblazoned on the box. Never mind that my name and number were on it. Refused to take any personal responsibility. Never apologized. And never did anything to try and make it right, absolute cowardly shirking of responsibilities. Then he has the audacity to tell me that they only do that 'sometimes' as a 'courtesy.' Oh, do you always charge $10 when you are doing something as a courtesy? If you tell someone they can SHIP BOXES TO YOUR STORE do not send the box away. For the laziness of not collecting this single box not only have they missed out on any future money they would have gotten from my shipping and package collecting, they have caused me a huge amount of hassle and loss.Update: Just called and talked to the 'manager' who told me that they only accept packages mailed from other UPS stores to the UPS store in Winter Park. I mean, let's put aside the that they did accept a USPS box before, let's put aside that it was addressed 'C/O the UPS Store' meaning that they aren't intervening on my mail. It was addressed to their store, but maybe if you ONLY accept UPS packages then don't you think that something you should tell someone when they come and ask about having a package shipped there? Again, no personal responsibility, no apology, no admitting of any wrong doing what so ever. Horrible.This is one of the worst experiences I have ever had with a store. I guess, it's a sign of the times. Anyway, they've lost my business. I would avoid at all cost and go somewhere else. They will lose your package here, they won't accept any responsibility. Not the way to run a business unless you intend to run it into the ground.Is it really so hard to say, "I'm sorry, we made a mistake. We should have said that we only accept mail from other UPS stores and that's our bad."? Is that really that hard? Except I'm about 95% certain now that is just the excuse they are clinging to in order to avoid taking any responsibility what so ever.
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February 2024 by Bee Bee
Always pleasant and very helpful.
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December 2023 by Nick Eason
Been going to this UPS store for years. Best one in town. Friendly people always willing to help.
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December 2023 by Chelsey Lutchman
This is the best UPS I have visited. Joel was extremely helpful and runs this place very professionally. Thank you!
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October 2023 by Claire Wynters
The staff at this location are terrific! Always happy to see me, and excellent service. I so appreciate them -- they DO go out of their way to give SUPERIOR customer service!
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August 2023 by Danielle Barnhart
This UPS store is the best! I have been going here for years for various returns, print requests and packages to be mailed out. It feels like a true family friendly neighborhood community. The employees who work there are beyond kind and friendly. They go above. When I come in with my little ones they take it upon themselves to show them how the mail works. It’s truly a magical experience for them. Joel and Paul have both specifically done this. Joel, Paul and Alene are always SO helpful in answering my questions and helping me. They are also QUICK! They are so efficient in this store light a well oiled machine. I wouldn’t normally review about a UPS store but I feel this is more than just a UPS store. I feel happy going there and that my experience will be easy, friendly and quick. Thank you, Winter Park UPS! Highly recommend this location for all your mailing and return needs ⭐️⭐️⭐️⭐️⭐️
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July 2023 by Janet C-B
I have used this UPS location for the past year. It is family-run, with good customer service. I have used their services for shipping, Amazon returns, cable box returns and notary. (Notary should be arranged in advance). Highly recommend.
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July 2023 by Tami Diebel
Notary services completed. Reasonable fees. Love this place. So quick and easy.
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June 2023 by Ali Marie
Paul helped us ship a package to Canada and gave us excellent service!He was very professional and gave us so much advice and overall made the whole experience super easy on us. By far the best assistance we’ve ever had trying to send something through the mail.Thank you so much for your help Paul!
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May 2023 by Ali Orok
Paul helped us ship a package to Canada and gave us excellent service!He was very professional and gave us so much advice and overall made the whole experience super easy on us. By far the best assistance we’ve ever had trying to send something through the mail.Thank you so much for your help Paul!
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March 2023 by Marshall Harris
Unfortunately this shop closes for the day and locks its doors before it's posted hours.
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February 2023 by PlutoMoon616 Sigma
This is my favorite location. There is 1 young lady in particular I believe her name is Bev or Beth. Actually pretty sure it's Bev or Beverly. Sorry this old mans mind is not the Super Computer it once was. Its running on AOL 1.0 Dial -Up but stupid references aside she always makes me feel like I'm as important a anyone even though I know I'm nothing compared to most customers. Thank you Bev or Beth for making an old man feel like I matter. Chris Durst Hambleton Ave
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February 2023 by james thistle
This store charges for Amazon returns. Go to the store on Colonial, they don't charge for a UPS label.
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January 2023 by Dr. Ruth D Edwards
Best team ever! All my shipping happens here. ❤️
