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February 2024 by Michael Curti
Very helpful !
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January 2024 by Skye Haley
Very helpful & kind every time I’ve come in! 10/10 Service
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January 2024 by Capt. Cathy Williams
Pleasant environment, friendly staff and efficient processing
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December 2023 by Don Kilam
Bruce was so helpful during a stressful busy time
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November 2023 by Marilyn Qualters
Jay went above and beyond to help me get my packages out properly. Thank you!
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September 2023 by Richard Kenyon
Articulate quick courteous questions & info given & package was on its way. In other words the staff are great and care about you and doing an exceptional job.
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July 2023 by Lilian Mesquita
This review is specifically for Lucille from store 5825. There has never been a time when I came to this store and Lucille didn’t go above and beyond to help me. Wonderful customer service! I hope she gets a promotion soon. There’s not many employees like her out there anymore.
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May 2023 by Raye Roth
Lucille is the best. She knew I had some limitations and stepped up to help me. Every Customer service business should have a Lucille.
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January 2023 by Michelle J.
They LOVE Amazon returns here. This is a great place to bring your returns. It's great to be able to bring them items without having to hassle with boxing or packaging them for return. They take care of that for you!
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January 2023 by Gabrielle Russon
Don't go to the UPS Store -- especially this one. Needed to mail a package. They refused to give me a single piece tape. Tried to charge me to sell me whole thing of tape instead of assisting me.
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November 2022 by Jason Newstead
I can be a difficult customer sometimes. Both the cashier and the manager at the Fairbanks UPS Store we're very courteous to me answering all my questions and treating me politely. Everything worked out in the end, fortunately. I'm glad that I checked out the reviews first and chose this UPS Store over the others.
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August 2022 by Alex G.
When ever I need to make a shipment or Amazon return I always go out of my way to go to this stores location. The parking is a little tricky but once you get past that the experience is always pleasant. I'm always greeted when I come in and when ever I need something done even if it takes a few extra minutes they always make sure it is done correctly. The manager at this location hasn't been there too long but the improvements that have been made to this store because of her is the reason I go out of my way to come to this location. Great service!
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July 2022 by Scott Joy
Every time I go in there the employees are as nice as can be and they always do a great job for me even though they always seemed slammed. Parking is tricky but the service is top shelf.
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April 2022 by Derrick P.
i brought a computer to this store to pack and ship for next day delivery. They packed the lap top, sealed the box, attached shipping label and printed a receipt. i paid with the expectation that the store would process everything correctly. The equipment was mission critical for the following day. 2 days later the recipient called to let me know that still had not received the package. The following day, after tracking the package I found that it was returned to the store. The store never notified me that it was returned. They had put a label on the package that prevented it from shipping by air. When I asked why they had not called they said that they did not have my number. With my number listed on the biil, they rudely changed that story to it must have been my phone service. After making the mistake processing my shipping order you would were rude blaming the me for the problem. Bottom line be not a knowledgeable or courteous place. Be carful
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December 2021 by Sia Farshi
We hold online auctions and the only UPS store We trust with our shipments the most is the UPS store #5825 at 127 W Fairbanks Ave.The Manager , Talena and her staff are all professional and deliver a first cabin service to all of their clients. They pack well & ship the items safely to their destinations. So We give them an A+ and say Thank you to them for a Great Service !