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February 2024 by langdon stanley
I have been a customer of Valley Bank on Lee Road since it was first opened. I have worked regularly with Maricarmen, Gustavo , Chris and the manager , Aaron . Every one of them have always been highly professional and knowledgeable with any assistance I’ve needed . They all greet me whenever I stop in and rarely have I ever had to wait for assistance.All of them have consistently been great at communication, getting back to me quickly with any questions I’ve had.I highly recommend this branch of Valley Bank.
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January 2024 by Brad Tillbrooks
Banks like Valley and the people working for them are why some look forward to the AI revolution. Gustavo F. was terrible with communication and couldn't answer some questions that I thought were fairly straightforward. This should be strange for someone who puts "Senior" before their job title... but not at Valley Bank! Generally felt like the people I dealt with at Valley were genuinely uninterested in dealing with other people, which is kind of unacceptable for a mainstreet-type bank.
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March 2023 by Mary Johnson
Excellent service. Quickly repaired my IPAD Pro 11 screen which was broken and in very bad shape. I had used this shop for my iPhone screen repairs also and been very happy with the quick service.
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April 2022 by Roda Carter
Maricarmen as well as the other staff at the Lee rd branch are so helpful and polite... even after I closed an account! I asked for copies of multiple years of statements to be emailed and they took care of it with no issue. I will open accounts there for my next venture for sure!
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March 2022 by KhaazRa M.
This bank seems to be 10 years behind when it comes to technology. For a local bank to put your funds in if you don't mind physically going to the bank to do anything, this is alright. They didn't come through on anything discussed prior to making a deposit to help grow the business.
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July 2019 by Sonia Ruiz
They treat you like family
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July 2019 by Ellen Black
Poor customer service
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September 2018 by David P.
Excellent customer service. Full service bank and mortgage home services. Great staff and caring team.
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May 2018 by Nancy P.
Love working with a smaller community bank that treat you the way a customer should be treated!
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December 2016 by Luz Mojica
No complaints at all. The service it's excellent.
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April 2016 by J Miles
They do not cash checks wrote by their customers. A bank will not cash a check written by an account holder. Unless you already bank with them. What are the odds I bank at a bank with few locations I never hear of? What are the odds I will want to bank with them in the future after this? I can go in TD Bank and cash a check from one of their customers with out an account. Chase.....BofA....etc....
