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January 2020 by Steve K.
Went into this bank last week to ask a few questions about opening a checking account. Person I spoke to knew very little (hard to believe this guy actually worked there). I did need to to know the cost of opening a safe box. He did not know the cost. I gave him my email to contact me. Two days later no reply. Not very impressive, but many other banks!
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January 2017 by Rayn V.
I'm surprised this place doesn't have better overall reviews. We went at noon yesterday, there was no wait. The person at the counter was the friendliest teller we've met. She was warm, pleasant and helpful. As with any financial businesses, everything takes time. They need to verify information-- it's good that they're taking their time for this process so not just anyone can walk out the door with your money!! We were there 10 minutes and was done. There is a small parking lot in the back (side?).
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December 2015 by Stephanie V.
I pretty much go to this location because it's the closest one to my house. I've never been overwhelmed by the customer service at this location. Maybe it's because I'm used to a small town Wells Fargo where people were a lot friendlier and the lines were shorter, but I feel like I often end up waiting at this location or having to make an appointment just to see a banker. The other day I made an appointment online and put the reason for my appointment in the notes section of the online form, then still got a call asking me what the reason for my appointment was ... why put that on the form, Wells Fargo, if you're not going to let the customer service agent actually read it? (The teller told me they didn't see the reason I had written down, which makes no sense.) Then once I came in and filled out paperwork and drove back home, I got a call that the customer service agent had forgotten to have me sign some things and could I come back in? Luckily I was able to and wasn't on my way elsewhere! But that was still annoying and could have been avoided.
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November 2015 by Mary L.
At my husband urging I was going to switch to Wells Fargo for my banking. After I signed all papers is when they told me for them to move money from my savings/overdraft protection account they would charge me 15$. I get this service fir free at PNC as well as free checks. The worse thing is they have screwed with my SS deposit for October and November. I will never use them again.
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January 2013 by Kitty H.
This is actually not my bank, but my dad's. I've been here twice and both times the staff went out of their way to help me. In fact, Zeke is a total treasure. They know how to do customer service. If I need to change banks, this is where I'm headed!
