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February 2024 by Shay Lokie
Very knowledgeable staff. Friendly.
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January 2024 by Joe Ventura
William Sonoma always have great sales reps and quality items sold there. My favorite store!
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December 2023 by Ilene Castro
This review isn't necessarily for the location, but Williams Sonoma online. If you are planning on ordering online from Williams Sonoma I would advice against it. I had Christmas nearly ruined when I ordered a gift online to be delivered to my parents house for my mother and apparently their editing department cancelled the order for no concrete reason and failed to send a text, email, or anything to alert me of this cancellation. I showed up to my parents on Christmas Eve and the gift was not there. I called to inform them of their egregious error and they wanted ME to call their editing department to ask why they did this so it doesn't happen again, I would have to place another order for pickup that day at a nearby location, and all they would give me was 15% off for this ordeal despite being on the phone for an hour over this issue and having to go to drive to a store to correct their mistake. I was informed by others after venting about this ordeal that some of them had similar issues with Williams Sonoma and this looks to be a pattern when buying online. I ended up buying the same cookware set from Macy's for curbside pick up, online, the same day (Christmas Eve) at a lower price (even more of a discount than the measly 15% offered) with no issue.TLDR: DO NOT buy from Williams Sonoma online there is a pattern of order cancellations for no reason and lack of informing customers about the cancellation. This will ruin your birthdays, holidays, etc. and cause you to be on the phone for an hour with a lack of customer service and meaningful resolution.
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December 2023 by Andrea Kahn
For a place as expensive as William and Sonoma, you would think the staff would be friendlyish… no! Super rude staff, annoyed if you ask them about a product. Their restroom was dirty and had no toilet paper, towels or a dryer for your hands. I let an employee know just to be helpful, to which she rudely raised her voice to tell me “We are totally out of paper towel!”. We left without making a purchase; I don’t need to be yelled at for trying to help.
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December 2023 by Michael Lee
Jake the sales associate went above and beyond when we were looking for new kitchen pans! Great experience.
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December 2023 by Lance Melton
Most of the staff here are really nice and helpful. There's an older male who can be a bit too pushy and doesn't take hints.The main thing is that the prices are a shame, such as a $3K espresso machine that Neiman Marcus matches with an additional $500 gift card on top of that. I feel like that happens often with Williams Sonoma - you'll spend a lot more for the same thing, even when compared to luxury stores.
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October 2023 by Leziel Hillary Dela Cruz
Really disappointed at my experience at the store. I had scheduled a "The Store Is Yours" and when asked before my appointment how it worked. One of the staff looked at me shocked. She tried to explain nicely that they don't do that event on weekends because it is too difficult and that they didn't have a physical printout of my appointment. But I showed her my booking reference and dismissed my booking reference entirely.She also started to go on and on about how it's better during the week and I was just confused because this was a re-schedule date. And I told her, "Oh no one told me that 2 weekends ago when they cancelled the knife skills and told me to reschedule my in-store event as well"Then she started to tell me we don't have the pricing/scanning gun for that anymore and just told me to walk around the store and scan things with the app myself. Which kind of defeats the purpose of having someone tour you. So I had to even bluntly ask, "Can someone still tour me around even if there are people here?"The staff was nice enough to say yes, but then the person I was speaking to decides, "Oh, well let me go get this other couple too". At that point, my friend and I just looked at each other and just felt dumbfounded because as they were giving me the speech about the scanning gun and the "we don't do this on the weekend" speech and also kept insisting that we schedule these things so that "we can give you the full attention you need".Given that, as soon as she left I proceeded to ask a different staff member if they could just show me the stuff I wanted to see.I was very disappointed at the experience, definitely not going to have my registry on WS or any affiliated partners. The staff was nice enough to show me the things I wanted to see and was knowledgeable enough to help me find the appliances I was curious about.
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October 2023 by Elena Ignatieva
Great selection and I love Williams-Sonoma but at this exact location the service of the staff is just plain bad - they ignore you, do everything extremely slowly and as if they are doing a favor to you. If you want to quickly drop in a buy something really fast - use other location, it won’t happen here. Unpleasant experience every time I go.
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May 2023 by Christina Johnson
Such a clean and organized store with a variety of cooking selection. Thoroughly enjoyed browsing the Disney and Star Wars themed cooking items. Would highly recommend to visit down in Winter Park!
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January 2023 by Dawn Smith
Love this place! Unique items. Great cookbooks. The kind of store you enjoy walking thru, and you often walk out with something that makes you happy.
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January 2023 by Charles Johnson
Good variety of pricey kitchen wares. All good quality.
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December 2022 by MJ Ng
I called this store to see to obtain some information and make a purchase. Jake (or Eric) picked up the phone and he was very unpleasant, not willing to help. His excuse is I’m new so I don’t know about that. I asked to talk with manager and Jake (or Eric, can’t even hear what his name is ) left me on the phone for 30 minutes. I finally hang up. They really don’t want business
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November 2022 by Laura croson
I love visiting the shop every time I come to Winter Park. For some reason I used to think that the prices were higher, but this time they just didn’t seem that elevated. The store is always changing, and the decor and variety is always exceptional. I love that they absolutely have everything you were looking for as a chef. Everything is displayed so well, clean, bright… It’s a delight to visit here.
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September 2022 by Wolven Swiftwind
This store location is disorganized and doesn't care about your time. I went in for an Interview didn't hear anything back until a week later and they ask me to come back. I drive 30 minutes and get there and wait. The manager comes out notices me and says "I'll be just a second" takes the other 2 back" and makes me wait an hour just for her to send a normally employee out to say "oops we didn't mean to call you back" She could have sat them down in the back came out and literally take 10 seconds to tell me that but instead she made me sit an hour and wate my time. I wasn't even worth the time for her to come out herself and tell me. If this is the way the manager of the store treats people, I could only imagine how they treat their customers.
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August 2022 by Roxanne Little
I've never been treated so warmly in a store before! The c sales associate treated my like a good friend rather than a random stranger just walking into his job. I got some lavender cedarwood dishsoap and Mac & cheese. The soap smells like a spa!! It makes me actually want to wash dishes! I've NEVER felt that way in my life before?. I haven't tried the Mac & cheese yet but hopefully it's nummy nummy.
